CSR

Toyota · NHTSA safety record

2014 Toyota Sequoia

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

17

Complaints

1

Crashes

0

Fires

0

Injuries

0

Deaths

Owners of the 2014 Toyota Sequoia have filed 17 safety complaints with NHTSA between March 2014 and December 2024. The most complained-about system is the body structure, named in 3 of them (18%). The typical failure was reported at 39,300 miles, the median across the 9 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

STEERING:HYDRAULIC POWER ASSIST SYSTEM

21V920000 · November 23, 2021

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2008-2022 Sequoia and 2007-2021 Tundra vehicles. The power steering gear assembly may have been manufactured incorrectly, which can result in an oil leak.
The risk
An oil leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
The remedy
Dealers will inspect and replace the power steering gear assembly as necessary, free of charge. Owner notification letters were mailed on January 21, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 21TB10 and 21TA10.

Toyota Motor Engineering & Manufacturing · up to 22,462 vehicles across all model years covered

WHEELS:LUGS/NUTS/BOLTS/STUDS

17V311000 · May 11, 2017

The defect
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2013-2017 Toyota Tundra and Sequoia vehicles accessorized with Southeast Toyota accessory 20-inch Rockstar wheels installed by Southeast Toyota or a Southeast Toyota dealer. The Rockstar wheels were installed with lugnuts that may crack and detach.
The risk
Lugnuts that crack and detach may cause the wheels to separate from the vehicle, increasing the risk of a crash.
The remedy
SET will notify owners, and dealers will install new replacement lugnuts, free of charge. The recall began June 23, 2017. Owners may contact SET customer service at 1-866-405-4226. SET's number for this recall is SET17A.

Southeast Toyota Distributors, LLC · up to 1,325 vehicles across all model years covered

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Electrical overstress

EA19001

Closed engineering analysis · opened April 19, 2019 · closed September 19, 2024 · led to recall 20V024

the air bags

The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect.  During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW.  The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications.  The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU.  In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment.  FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle.  Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW.  These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes.  An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time.   In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU.  This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners.  Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW.  The risk associated with the ASIC is equally shared among all OEMS involved in the investigation.  The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage.  There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation.  The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU.  If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC.  Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC.  All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled.  In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024.  With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 17.

UNKNOWN OR OTHER 7 41%
STRUCTURE 3 18%
ELECTRICAL SYSTEM 2 12%
FUEL/PROPULSION SYSTEM 2 12%
TIRES 2 12%
AIR BAGS 1 6%
ENGINE 1 6%
EXTERIOR LIGHTING 1 6%
LATCHES/LOCKS/LINKAGES 1 6%
SEATS 1 6%
SERVICE BRAKES 1 6%
STEERING 1 6%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2020 at 3.

2014 2020 2024
2014 to 2024

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

UNKNOWN OR OTHER

crash · 5,991 miles

FRONT AND REAR PARKING ASSIST SONAR FAILED TO WORK. THE SONAR FAILED TO GO OFF BEFORE HITTING A 4 FOOT TALL PARKING POLE ON PASSENGER FRONT BUMPER. CAUSING DAMAGE TO THE FRONT BUMPER. TWO DAYS LATER A DIFFERENT DRIVER BACKED INTO A 5 FOOT TALL TRASH CAN ON BACK DRIVER BUMPER. AGAIN, THE SONAR DID NOT GO OFF. THE TOYOTA DEALERSHIP SAID THEY KNEW IT WAS FRUSTRATING, BUT THEIR BEST ADVICE WAS JUST TO DRIVE IT LIKE WE DIDN'T HAVE SONAR. WE EXPLAINED WE BOUGHT THE VEHICLE FOR IT'S SAFETY DEVICES. HAVING SMALL CHILDREN, SONAR WAS A BIG PART OF OUR PURCHASE DECISION. WE JUST HAD TO KEEP TAKING IT BACK OVER AND OVER. AFTER TAKING THE VEHICLE BACK TO TOYOTA DEALERSHIP 8 TIMES TELLING THEM THE

NHTSA complaint 10836176, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
The paint on my vehicle is peeling off- roof, around all windows and expanding. I went to a Toyota Dealership Part Counter to get touch-up paint and they told me that color had a paint recall. (Every time I wash the vehicle it gets worse.) I asked to speak with a service manager at Toyota, 11/2024 and was informed that the paint color (0070 Blizzard Pearl) had a recall for peeling off. Their recall solution is to bring the vehicle to a certified Toyota Collision center and they will repaint the vehicle affected by the recall. It's not a safety recall, but rather a CSP(Customer Support Program). Unfortunately, even if you service the vehicle at a dealership it is unlikely they would share

NHTSA complaint 11629633, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
The paint on my vehicle is peeling off- roof, around all windows and expanding. I went to a Toyota Dealership Part Counter to get touch-up paint and they told me that color had a paint recall. (Every time I wash the vehicle it gets worse.) I asked to speak with a service manager at Toyota, 11/2024 and was informed that the paint color (0070 Blizzard Pearl) had a recall for peeling off. Their recall solution is to bring the vehicle to a certified Toyota Collision center and they will repaint the vehicle affected by the recall. It's not a safety recall, but rather a CSP(Customer Support Program). Unfortunately, even if you service the vehicle at a dealership it is unlikely they would share

NHTSA complaint 11629634, quoted in part. Filed by an owner and not verified by NHTSA or by us.

TIRES
I live in the high rockies and travel daily for work. I have left my studded tires on year-round for 10 years. This is my 3rd time using General Grabber Arctic studded tires. The side wall is damaged on 2, the studs are missing in sporadic spots. They have only been used approx 18k and are worn. The Manufacture tread warranty is 75k. Tire rack wont honor the tread wear and also are requiring me to purchase new tires that have sidewall damage and they may reimburse me. I did purchase road hazard, although Tire Rack uses a 3rd party. The manufacturer told me that these tires are only to be used 43 degree or less temp, which on a summy winter day in the high Country it can be 70- neg 20

NHTSA complaint 11620950, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Car was taken in for routine maintenance at local dealership where all work is done -Feb 2023 recommended brakes upon inspection brakes at .2 and .5 wear - pre paid -the part were ordered and took awhile to come in -returned to dealership to have brakes done early April 2023 - found out wrong part ordered Needed TRD Big brake kit - pads needed part # PTR09-34071- parts on back order May, then June then July and then sept - called Toyota cooperate and after multi calls got a case number [XXX]- dealing with Carter George at Toyota brand engagement -offered to pay 42 dollars a day due safety of the car and brakes on back order - I would first pay out of pocket and then be reimbursed august ,

NHTSA complaint 11559936, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
My 2014 Toyota Sequoia Platinum has the frame rusting problem that other models have had; however my Make/Year is not included in the recall.

NHTSA complaint 11510094. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
Airbag light on and needs spiral cable. safety is at risk because the mechanism to deploy air bag is not functioning confirmed by both dealer and outside mechanic Has been inspected by Toyota dealership there has been multiple airbag recalls for Toyota vehicles during the year my car came out. I feel there needs to be a recall on this airbag issue

NHTSA complaint 11423951. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Toyota Sequoia

Model year Complaints Recalls Deaths
2018 20 4
2016 10 2
2015 9 2
2013 12 2
2012 20 3
2011 17 6
2010 31 9

Other 2014 Toyota models

Every Toyota on this site — 272 vehicles, 370 recall campaigns and 3 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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Independent developer and analyst