CSR

Ram · NHTSA safety record

2015 Ram Promaster City

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

27

Complaints

1

Crashes

0

Fires

0

Injuries

0

Deaths

Owners of the 2015 Ram Promaster City have filed 27 safety complaints with NHTSA between August 2016 and January 2025. The most complained-about system is the power train, named in 15 of them (56%). The typical failure was reported at 37,800 miles, the median across the 21 complaints that gave an odometer reading.

NHTSA has issued 3 recalls covering this vehicle.

Recalls (3)

EQUIPMENT

17V824000 · December 21, 2017

The defect
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
The remedy
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

Chrysler (FCA US LLC) · up to 61,791 vehicles across all model years covered

EQUIPMENT:OTHER:LABELS

17V601000 · September 26, 2017

The defect
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation for the spare tire size when a full size spare tire is present. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
The risk
The incorrect tire placard can cause the operator to exceed the vehicle's weight capacity, or inflate the tires to an incorrect pressure, affecting vehicle handling, which can increase the risk of a crash.
The remedy
Chrysler will notify owners, and dealers will replace the incorrect tire placard with a corrected one, free of charge. The recall began November 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T62.

Chrysler (FCA US LLC) · up to 11,288 vehicles across all model years covered

ELECTRICAL SYSTEM:SOFTWARE

16V253000 · April 28, 2016

The defect
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 RAM ProMaster vehicles manufactured July 24, 2015, to February 15, 2016, and 2015-2016 ProMaster City vehicles manufactured August 15, 2014, to February 1, 2016. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."
The risk
Trailer brake lights that are inoperative can increase the risk of a crash.
The remedy
Chrysler will notify owners, and dealers will replace the Trailer Tow Light Control Module, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S22.

Chrysler (FCA US LLC) · up to 6,422 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 27.

POWER TRAIN 15 56%
ELECTRICAL SYSTEM 11 41%
ENGINE 10 37%
ELECTRONIC STABILITY CONTROL (ESC) 1 4%
EXTERIOR LIGHTING 1 4%
FUEL/PROPULSION SYSTEM 1 4%
STEERING 1 4%
SUSPENSION 1 4%
UNKNOWN OR OTHER 1 4%
VEHICLE SPEED CONTROL 1 4%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2017 at 6.

2016 2017 2025
2016 to 2025

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

POWER TRAIN

crash · towed · 4,000 miles

TL* THE CONTACT OWNS A 2015 RAM PROMASTER CITY. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS NOTIFIED BY THE POLICE THAT IT INDEPENDENTLY ROLLED FORWARD WHILE SHIFTED IN PARK. DUE TO THE FAILURE, THE VEHICLE STRUCK A POLE. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS INSPECTED BY A CHRYSLER TECHNICIAN WHO STATED THAT THERE WAS NO EVIDENCE OF A MALFUNCTION. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V202000 (ELECTRICAL SYSTEM, POWER TRAIN) AND 16E039000(ELECTRICAL SYSTEM, EXTERIOR LIGHTING). THE VEHICLE WAS NOT REPAIRED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS NO INJURIES. THE FAILURE MILEAGE WAS

NHTSA complaint 10892355, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

100,000 miles

The contact owns a 2015 Ram Promaster City. The contact stated while operating the vehicle, the message "Service Hill Holder" remained illuminated, and the vehicle experienced harsh driving and would not properly shift into gear. The vehicle was taken to the local dealer who reprogrammed the PCM under NHTSA Campaign Number: 16V529000 (POWER TRAIN); but the failure persisted. The contact stated that eventually,y the vehicle failed to start. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 100,000.

NHTSA complaint 11633667. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Engine loss power, vehicle will completely shut down as if it did not have a battery, this has happed with in the last 6 months, vehicle will restart after a few minutes, engine light will come on, engine service transmission service and hill holder service warning on dash which has been service by dealer. This is a on and off issue which is a dangerous safety hazard for driver and other vehicles.

NHTSA complaint 11462856. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Tcm module lost communication from the battery . Causing the car to shift to neutral at stop. Yes it was fixed in 2016 but not fixed correctly . The wires are still corroded . There was a transmission info light came on and went to limp mode

NHTSA complaint 11436257. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

35,000 miles

The contact owns a 2015 Ram Promaster City. The contact stated while driving 70 MPH, the contact noticed that the fuel gauge on the instrument cluster was fluctuating. The contact also noticed that the vehicle had lost motive power and felt like the transmission was neutral. The contact attempted to depress the accelerator pedal however, the vehicle failed to respond. The contact pulled over to the side of the roadway and waited for several minutes before restarting the vehicle. The vehicle restarted and the contact attempted to drive back to the residence however, the failure persisted. The vehicle was diagnosed by the local dealer and failure codes for the transmission module were

NHTSA complaint 11431513, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

125,000 miles

The contact owns a 2015 Ram Pro Master City. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently shifted into neutral. The accelerator pedal became inoperable. The contact coasted the vehicle off the roadway. The vehicle was restarted and worked as designed. The check engine and transmission warning lights were illuminated. The local dealer was contacted and informed the contact that the transmission needed to be flushed. The vehicle was not diagnosed nor repaired. The contact stated that the failure was like NHTSA campaign number: 16V529000 (Power Train) however, the Vin was not included. The manufacturer was not notified of the failure. The failure

NHTSA complaint 11426700, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION

18,000 miles

CREAKY SUSPENSION. DEALER DIAGNOSIS: CAUSED BY FAULTY SWAY BAR END LINKS.

NHTSA complaint 11349900. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ram Promaster City

Model year Complaints Recalls Deaths
2018 16 2
2017 19 3
2016 25 3

Other 2015 Ram models

Every Ram on this site — 67 vehicles, 202 recall campaigns and 6 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst