CSR

Ram · NHTSA safety record

2016 Ram Promaster City

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

25

Complaints

0

Crashes

0

Fires

0

Injuries

0

Deaths

Owners of the 2016 Ram Promaster City have filed 25 safety complaints with NHTSA between July 2016 and June 2024. The most complained-about system is the electrical system, named in 8 of them (32%). The typical failure was reported at 37,000 miles, the median across the 19 complaints that gave an odometer reading.

NHTSA has issued 3 recalls covering this vehicle.

Recalls (3)

EQUIPMENT

17V824000 · December 21, 2017

The defect
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
The remedy
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

Chrysler (FCA US LLC) · up to 61,791 vehicles across all model years covered

EQUIPMENT:OTHER:LABELS

17V601000 · September 26, 2017

The defect
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation for the spare tire size when a full size spare tire is present. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
The risk
The incorrect tire placard can cause the operator to exceed the vehicle's weight capacity, or inflate the tires to an incorrect pressure, affecting vehicle handling, which can increase the risk of a crash.
The remedy
Chrysler will notify owners, and dealers will replace the incorrect tire placard with a corrected one, free of charge. The recall began November 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T62.

Chrysler (FCA US LLC) · up to 11,288 vehicles across all model years covered

ELECTRICAL SYSTEM:SOFTWARE

16V253000 · April 28, 2016

The defect
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 RAM ProMaster vehicles manufactured July 24, 2015, to February 15, 2016, and 2015-2016 ProMaster City vehicles manufactured August 15, 2014, to February 1, 2016. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."
The risk
Trailer brake lights that are inoperative can increase the risk of a crash.
The remedy
Chrysler will notify owners, and dealers will replace the Trailer Tow Light Control Module, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S22.

Chrysler (FCA US LLC) · up to 6,422 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 25.

ELECTRICAL SYSTEM 8 32%
ENGINE 7 28%
POWER TRAIN 7 28%
UNKNOWN OR OTHER 3 12%
ELECTRONIC STABILITY CONTROL (ESC) 2 8%
EXTERIOR LIGHTING 2 8%
VEHICLE SPEED CONTROL 2 8%
ENGINE AND ENGINE COOLING 1 4%
SEAT BELTS 1 4%
STRUCTURE 1 4%
WHEELS 1 4%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2018 at 5.

2016 2018 2024
2016 to 2024

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRONIC STABILITY CONTROL (ESC)

towed · 2,500 miles

TL* THE CONTACT OWNS A 2016 RAM PROMASTER CITY VAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED AND THE SPEED DECREASED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STABILITY CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.

NHTSA complaint 10936271. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

53,000 miles

The contact owns a 2016 Ram Promaster City. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 53,000.

NHTSA complaint 11593525. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Dealer where I purchased vehicle said i have recall for both catalytic converters waited two months called back and they said they wanted to replace engine and i been waiting for a call back for 6 months

NHTSA complaint 11582800. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING:TURN SIGNAL

68,000 miles

The contact owns a 2016 Ram Promaster City. The contact stated while driving at an undisclosed speed, the turn signals became inoperable. The vehicle was taken to an independent mechanic, where an unknown part was replaced. The manufacturer was made aware of the failure but informed the contact that there were no recalls associated with the VIN. The failure mileage was approximately 68,000.

NHTSA complaint 11569115. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING
The contact owns a 2016 Ram Promaster City. The contact received a Catalyst Efficiency campaign program notice for Catalyst Efficiency; however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint 11498712. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

85,000 miles

The contact owns a 2016 Ram Promaster City. The contact stated that when the engine battery was low-powered the vehicle's computer system had malfunctioned and the gear shifter could not be switched and the vehicle would not properly accelerate. The vehicle was taken to the local dealer(unknown) who reset the computer system and the failure was remedied. No further information was available. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 85,000.

NHTSA complaint 11447051. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

27,000 miles

LAST OCT./NOV. I HAD TO HAVE THE LEFT AXLE CV JOINT REPLACED IN MY RAM PROMASTER CITY WHILE IN ARIZONA. YESTERDAY THE LOCAL DEALER INFORMED ME THAT ALL THREE PARTS OF THIS AXLE NOW NEED TO BE REPLACED. BOTH TIMES THE LOCAL DODGE DEALER DID THE WORK. I AM WORRIED ABOUT THE SAFETY OF THIS VEHICLE. BOTH TIMES THIS HAPPENED I WAS AWAY FROM HOME TRAVELING ON INTERSTATE HIGHWAYS

NHTSA complaint 11354231. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ram Promaster City

Model year Complaints Recalls Deaths
2018 16 2
2017 19 3
2015 27 3

Other 2016 Ram models

Every Ram on this site — 67 vehicles, 202 recall campaigns and 6 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst