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Jaguar · NHTSA safety record

2016 Jaguar XJ

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 8 safety complaints about the 2016 Jaguar XJ with the US government. Of those, 3 describe a crash, 4 people were injured and no death is recorded. 2 recall campaigns are open against it, covering the electrical system and the air bags.

The most complained-about system is the air bags, named in 1 complaint, 13% of the total. The typical failure was reported at 13,000 miles, the median across the 5 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers October 2017 to July 2026 · How this is counted

What is on file

8 complaints on file

8

Complaints

3

Describe a crash

0

Mention fire

4

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
UNKNOWN OR OTHER 3 · 38%
AIR BAGS 1 · 13%
ELECTRICAL SYSTEM 1 · 13%
ELECTRONIC STABILITY CONTROL (ESC) 1 · 13%
ENGINE 1 · 13%
ENGINE AND ENGINE COOLING 1 · 13%
WHEELS 1 · 13%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 8.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 3.

4 3 2 1
17 18 23 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2017 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2016 Jaguar XJ. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

2 on file

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

17V678000 · October 26, 2017

The defect
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2017-2018 Jaguar XF and F-Pace, 2016-2017 Jaguar XJ and 2018 Jaguar XE vehicles. The instrument cluster (IC) may intermittently go blank.
The risk
A blank instrument cluster will not show important information like vehicle speed, increasing the risk of a crash.
The remedy
Jaguar will notify owners, and dealers will update the vehicle software, free of charge. The recall is expected to begin December 19, 2017. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H056.

Jaguar Land Rover North America, LLC · up to 7,036 vehicles across all model years covered

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

16V943000 · December 29, 2016

The defect
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain model year 2016-2017 Jaguar XJ vehicles manufactured September 12, 2016, to October 26, 2016. The affected vehicles have a front passenger air bag inflator initiator that may fail to ignite during a crash, preventing the air bag from deploying.
The risk
In the event of a crash of sufficient severity, the front passenger air bag may not deploy as required, increasing the risk of injury.
The remedy
Jaguar will notify owners, and dealers will replace the front passenger air bag, free of charge. The recall is expected to begin February 20, 2017. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is J080.

Jaguar Land Rover North America, LLC · up to 16 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

3 injured · crash · towed · 7,984 miles

CAR WAS IN A FRONTAL COLLISION APRIL 17, 2018 WHICH TOTALLED THE CAR (MORE THAN $40,000 DAMAGE TO FRONT OF CAR) AND DURING THE COLLISION, THE CAR EMITTED A SPRAY/SUBSTANCE INTO THE AIR ON THE FRONT PASSENGER SIDE DASH AREA BUT THE AIRBAG FAILED TO DEPLOY CAUSING INJURIES TO MY WIFE WHO WAS RIDING IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS TRAVELING AT ABOUT 40MPH WHEN IT STRUCK ANOTHER VEHICLE WHICH FAILED TO YIELD THE RIGHT OF WAY WHEN IT TURNED IN FRONT OF US. I WAS A PASSENGER IN THE REAR PASSENGER SIDE SEAT IN THE COLLISION. WE WERE DRIVING ON A CITY STREET IN SAN ANTONIO, TEXAS. THE FRONT DRIVER SIDE AIRBAG ALSO FAILED TO DEPLOY FAILING TO PROTECT MY DAUGHTER-IN-LAW WHO WAS DRIVING

NHTSA complaint 11091013, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

1 injured · crash · towed · 5,000 miles

EXITING DRIVEWAY TO 4 LANE DIVIDED HIGHWAY FROM COMPLETE STOP. CAR STATIONARY.RELEASED BRAKE PEDAL TO MAKE LEFT TURN.BEFORE TURNING WHEEL, CAR ACCELERATED BY ITSELF, WHEN I LIGHTLY APPLIED GAS,AT GREAT RATE OF SPEED AND COULD NOT BE STOPPED OR SLOWED BY APPLYING BRAKES.HAD TO STEER CAR INTO CONCRETE POLE ON WHICH THE TRAFFIC LIGHT RESTED IN DIVIDED AREA TO STOP VEHICLE.

NHTSA complaint 11041155. Filed by an owner and not verified by NHTSA or by us.

ELECTRONIC STABILITY CONTROL (ESC)

crash · towed · 87,300 miles

The contact owns a 2016 Jaguar XJ. The contact stated that while driving at an undisclosed speed, the vehicle was jerking and hydroplaning. The contact made a local dealer aware of the failure; however, the vehicle was not diagnosed or repaired. The contact then stated that the failure reoccurred and that while driving at approximately 60 MPH, the vehicle hydroplaned, ran off the freeway, and crashed into a hillside as the "Stability Control" warning message was illuminated. The airbags failed to deploy. The vehicle was towed to a tow yard. A police report was not filed. The manufacturer was not made aware of the failure. The approximate failure mileage was 87,300.

NHTSA complaint 11509279. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING

towed · 127,464 miles

The contact owns a 2016 Jaguar XJ. The contact stated that while driving at an undisclosed speed, diagnostic trouble code P0119 was retrieved. The contact stated that the vehicle drove unusually rough and shook erratically. No warning lights illuminated. The vehicle was taken to Pep Boys, where the contact was informed that the engine oil level was low. The vehicle was then towed to EZ Foreign Auto Repairs, where it was diagnosed with a failed engine control module and low engine oil. The contact was informed that the engine and the engine control module needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The

NHTSA complaint 11749506, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
I am reporting a safety defect involving my 2016 Jaguar XJ. The driver-side door cannot be opened from either the inside or the outside. This failure occurred without warning and has made the vehicle unsafe to operate. This issue presents a serious safety risk. If an emergency occurs, such as a crash, fire, or other urgent situation, the driver may be unable to exit the vehicle quickly. Being trapped inside the vehicle due to a non-functioning door creates a dangerous condition and increases the risk of injury. The vehicle has been used under normal conditions, and there were no prior indications that the door latch, lock, or electronic mechanism would fail. A complete loss of access to the

NHTSA complaint 11727978, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
In 2019, I purchased a Jaguar Land Rover vehicle. Over the past four to five years, the Y-pipe for the coolant system has repeatedly cracked and broken after being replaced by the Jaguar dealership. This is a significant safety concern that leads to coolant leakage, triggering a warning light and causing panic to remove the vehicle from the road to prevent overheating, head gasket failure, or potential fire. The Y-pipe is not available upon request, and I was informed that it is made of plastic. Because it goes from hot to cold, it will always be a recurring problem as long as it is manufactured as a plastic component. Another year passed, and the problem reoccurred. The dealership informed

NHTSA complaint 11713369, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Passenger front door will not open from outside the car or from inside. Dealership had to replace 2-cables, actuator & cable, and latch. The Jaguar forum has several complaints about this problem. It can be a computer issue in some cases but usually a cable or cables that fail. Essentially the door will not open leaving the passenger to either evacuate through the window or over the large center counsel. The car was not in an accident, the door was not slammed weather was warm and sunny when the door malfunctioned. I see this as a real safety issue! What if i took my elderly mother to the emergency room because she was having chest pains. When I get her to the ER we cant open the door to

NHTSA complaint 11550598, quoted in part. Filed by an owner and not verified by NHTSA or by us.

WHEELS

13,000 miles

I LEASE A 2016 JAGUAR XJL WITH 20 INCH JAGUAR RIMS AND TIRES. THESE RIMS/TIRES ARE INHERENTLY DANGEROUS IN THAT THE TIRES HAVE FAILED WHILE DRIVING UPON STRIKING ANY SMALL BUMP OR ROAD DEFECT CAUSING THE TIRE SIDEWALL TO BULGE AND/OR FAIL AND SOMETIMES THE RIM TO BEND. I HAVE HAD THE VEHICLE A LITTLE OVER 1 YEAR AND HAVE HAD TO REPAIR ONE RIM AND REPLACE 3 TIRES ALREADY....ON 4/26/17, 3/9/18, AND 5/9/18.. AT THIS RATE, I WILL END UP REPLACE OVER 9 TIRES IN A 3 YR LEASE. JAGUAR REFUSES TO ADDRESS THIS ISSUE. THESE TIRES ARE DANGEROUS AND SHOULD NOT BE SOLD WITH A $100,000.00 CAR....OR ANY CAR!

NHTSA complaint 11092730. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Jaguar XJ

Model year Complaints Recalls Deaths
2014 12 2 —
2013 8 3 —
2011 16 3 —

Other 2016 Jaguar models

F-Type 11

Complaints on file, same model year.

Every Jaguar on this site — 21 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst