2016 Mercedes-Benz S550 4Matic

The defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

The risk

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

The remedy

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Mercedes-Benz USA, LLC. · up to 24,226 vehicles across all model years covered · fixed by software update

I got this certified car from Mercedes Benz dealer. I have driven it sparingly for less than 10K miles without really any hitting any bumps or potholes . After a recent service [XXX] 2024 at a MB dealer, I was told that 2 wheels were cracked 1 front & 1 back . I took it to another MB dealer (MB Morristown, NJ) to change the wheels & they advised that all 4 wheels were cracked, & one wheel had 3 cracks. These are premium AMG staggered wheels & without a doubt there is genuine design issue or defect to wheels which at high-speed could crack & crumble causing major injury & destruction to property. I have all the service records regarding this issue INFORMATION REDACTED PURSUANT TO THE FREEDOM …

NHTSA complaint 11589913, quoted in part. Filed by an owner and not verified by NHTSA or by us.

40,000 miles

I HAVE NOW EXPERIENCED CRACKS ON THREE SEPARATE TIRE RIMS. THE CAR HAS LESS THAN 41,000 MILES.THE TIRES ARE LOW PROFILE, RUN FLAT TIRES AND THE RIMS APPEAR TO BE ALUMINUM AND FAULTY.

NHTSA complaint 11376131. Filed by an owner and not verified by NHTSA or by us.

34,000 miles

2016 MERCEDES CLS550... I BOUGHT THIS CAR USED AND I'VE HAD IT FOR ABOUT 6 MONTHS. I'VE ALREADY HAD A SEIZURE IN THE CAR AND WAS FOUND SLUMPED OVER BY FLORIDA HIGHWAY PATROL AT A DEAD STOP WITH THE CAR RUNNING AND THE AIR ON AND I WOKE UP IN THE HOSPITAL. SOMETHING IS WRONG WITH THE AIR CONDITIONER CAUSING CARBON MONOXIDE POISONING IS THE ONLY THING THAT I CAN PUT TOGETHER. THE HOSPITAL OBVIOUSLY WOULD NOT THINK THAT IT WAS BECAUSE OF MY AIR CONDITIONER. THEY DID A CAT SCAN EVERYTHING FINE . THEY DID A COVID TEST EVERYTHING AND I WAS CLEARED AND OUT THE DOOR IN 5 HOURS. I HAVE PUT THIS TOGETHER AND FIGURED IT OUT MYSELF. I'VE HAD NOTHING BUT A FOUL SOUR DISGUSTING ODOR COMING THROUGH MY AIR …

NHTSA complaint 11366174, quoted in part. Filed by an owner and not verified by NHTSA or by us.

25,000 miles

HEARD A LOUD BANG WHILE DRIVING DOWN THE HIGHWAY AND DIDN'T KNOW WHAT IT WAS UNTIL RETURNING HOME AND LOOKED UP AND SAW THE RIGID CRACK FROM FRONT TO THE BACK ON THE PANORAMIC GLASS. THERE ARE NO INDICATIONS OF DEBRIS HITTING THE GLASS AS THERE ARE NO CHIPS.

NHTSA complaint 11349329. Filed by an owner and not verified by NHTSA or by us.

25,600 miles

VEHICLE'S FRONT WINDSHIELD SPONTANEOUSLY CRACKED OVERNIGHT WHILE VEHICLE AS PARKED IN A LOCKED PRIVATE GARAGE. CRACK ORIGINATES AT TOP OF WINDSHIELD FRAME WHERE BODY TORQUES THE GLASS AND CONTINUES THROUGH ADVANCED DRIVER ASSISTANCE SYSTEMS, ENDING UP IN DRIVER'S LINE-OF-SIGHT. NO VISIBLE POINT OF IMPACT ON DAMAGED AREA OF GLASS. DRIVER ASSISTANCE AND SAFETY SYSTEMS ARE AFFECTED BY THE STRESS CRACK, RENDERING THEM NON-FUNCTIONAL. DEALER INVESTIGATED AND DETERMINED THAT STRESS CRACK WAS DUE TO A DEFECT IN MANUFACTURING AND INSTALLATION OF THE GLASS, NOT DUE TO ANY IMPACT OR ROAD DEBRIS. HOWEVER, MANUFACTURER DENIED COVERAGE UNDER NEW VEHICLE WARRANTY (4YR./50,000 MI), STATING THAT GLASS …

NHTSA complaint 11329575, quoted in part. Filed by an owner and not verified by NHTSA or by us.

10,100 miles

PANORAMIC SUNROOF CRACKED WITH NO KNOWN CAUSE. *TR

NHTSA complaint 11328687. Filed by an owner and not verified by NHTSA or by us.