CSR

Infiniti · NHTSA safety record

2019 Infiniti QX50

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

136

Complaints

3

Crashes

1

Fires

3

Injuries

0

Deaths

Owners of the 2019 Infiniti QX50 have filed 136 safety complaints with NHTSA between June 2018 and August 2026. The most complained-about system is the engine, named in 50 of them (37%). The typical failure was reported at 48,520 miles, the median across the 51 complaints that gave an odometer reading.

Complaints more than doubled year on year: 66 in the twelve months to 2026-Q1, against 10 in the twelve before.

NHTSA has issued 3 recalls covering this vehicle.

Recalls (3)

ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL

25V437000 · June 27, 2025

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2021-2024 Rogue, 2019-2020 Altima, 2019-2022 Infiniti QX50, and 2022 Infiniti QX55 vehicles equipped with 3-cylinder 1.5L or 4-cylinder 2.0L variable compression turbo (VC-Turbo) engines. The engine bearings may have manufacturing defects that can lead to engine failure.
The risk
Engine failure increases the risk of a crash. A bearing failure may cause a breach in the engine block, allowing hot oil to be discharged, increasing the risk of an engine fire.
The remedy
Dealers will reprogram the engine control module (ECM) software, free of charge. Owner letters were mailed April 8, 2026. Owners may contact Nissan's customer service at 800-647-7261 or Infiniti's customer service at 1-800-662-6200. Nissan's numbers for this recall are R25A8/A9 and R25B1/B2.

Nissan North America, Inc. · up to 443,899 vehicles across all model years covered

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

19V654000 · September 12, 2019

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
The lack of an image in the back-up camera display increases the risk of a crash.
The remedy
Nissan will notify owners in phases, having dealers update the back-up camera settings software, free of charge. The recall began November 11, 2019 and all affected VINs should be activated. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200.

Nissan North America, Inc. · up to 1,228,830 vehicles across all model years covered

AIR BAGS:KNEE BOLSTER

18V593000 · September 6, 2018

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2019 INFINITI QX50 vehicles. In the event of a crash in very cold temperatures, the trim cover may separate unexpectedly from the passenger-side knee air bag module instead of splitting at the trim cover tear seam as designed.
The risk
If the passenger-side knee air bag cover detaches during deployment, it can increase the risk of injury.
The remedy
INFINITI will notify owners, and retailers will replace the passenger-side knee air bag module, free of charge. The recall began October 23, 2018. Owners may contact INFINITI customer service at 1-800-662-6200.

Nissan North America, Inc. · up to 1,671 vehicles across all model years covered

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Complete loss of motive power due to engine failure

PE23023

Closed preliminary evaluation · opened December 13, 2023 · closed July 18, 2025

the engine, the engine and its cooling

On December 13, 2023, the Office of Defects Investigation (ODI) opened PE23-023 to investigate allegations of engine failures leading to loss of motive power in model year (MY) 2021-2023 Nissan Rogue; MY 2019-2021 Nissan Altima; and MY 2019-2021 Infiniti QX50 vehicles. At that time, ODI had received 6 Vehicle Owner Questionnaires (VOQ) and multiple early warning reports, with consumers reporting engine knocking noises accompanied by a loss of engine power while driving. The investigation identified bearing failures in certain vehicles equipped with the subject 3-cylinder 1.5L or 4-cylinder 2.0L variable compression turbo (VC-Turbo) engines. ODI also identified early warning reports describing thermal incidents that occurred immediately after the vehicle suffered a catastrophic engine failure.  The failures were the result of a manufacturing defect in specific engine bearings (main, A-, C-, and L-link) or other engine components that may cause engine damage and potentially lead to engine failure. Engine failure can result in a loss of motive power event that can increase the risk of a crash.  Engine failure might also result in a fire if internal components detach and impact the engine block creating a hole that allows engine oil to reach hot surfaces. In its April 2024, May 2024, and June 2025 responses to ODI’s information requests, Nissan provided 998 customer reports (including complaints, field reports, and legal claims) and 1,107 warranty claims related to the alleged defect.  When combining ODI and manufacturer report data, there are 1,878 unique VINs that have experienced failures across all subject vehicles.  In one of the early warning reports, ODI identified an incident involving a 2022 Infiniti QX55 that resulted in an engine fire following an alleged engine failure. The 2022 Infiniti QX55 was not included in the scope of this investigation but the vehicle model shares the same 4-cylinder 2.0L variable compression turbo engine.  Based on the information included with the early warning report, the fire can be directly related to the alleged defect.   A further review of ODI and manufacturer data, identified 12 allegations of engine compartment fires in subject vehicles; three were confirmed as directly related to the engine failure, and nine reports described an under-hood fire that occurred following a loss of power event. Additionally, ODI identified multiple reports describing an engine block crack or hole surrounded by oil residue following an engine failure. On June 27, 2025, Nissan submitted recall 25V-437 involving 443,899 MY 2021-2023 Nissan Rogue, MY 2019-2021 Nissan Altima; MY 2019-2021 Infiniti QX50; and 2022 Infiniti QX55 vehicles. The recall remedy provides the dealer instructions to inspect the engine oil pan for the presence of specific metal debris. For customers with the 3-cylinder 1.5L VC-Turbo engine, if no debris is detected during the inspection, dealers will replace the oil pan gasket, engine oil, and reprogram the vehicle’s Engine Control Module (ECM). For customers with the 4-cylinder 2.0L VC-Turbo engine, if no debris is detected, dealers will replace the engine oil. In the case where specific debris is detected and confirmed by Nissan Powertrain Call Center, dealers will be instructed to replace the engine. In addition, Nissan will extend the vehicle warranty to 10 years and 120,000 miles for the recall subject vehicle population after the dealer performs the inspection. Nissan has implemented multiple corrective actions to address the identified manufacturing defects of certain engine block internal components.  In view of the recall action (25V437) taken by Nissan, ODI is closing this Preliminary Evaluation. The agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 136.

ENGINE 50 37%
ENGINE AND ENGINE COOLING 31 23%
UNKNOWN OR OTHER 18 13%
FORWARD COLLISION AVOIDANCE 17 13%
ELECTRICAL SYSTEM 16 12%
POWER TRAIN 13 10%
SERVICE BRAKES 11 8%
VEHICLE SPEED CONTROL 7 5%
FUEL/PROPULSION SYSTEM 5 4%
SEATS 5 4%
STEERING 3 2%
STRUCTURE 3 2%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 56.

2018 2025 2026
2018 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ENGINE

1 injured · crash · towed · 7,970 miles

WHILE DRIVING, THE VEHICLE WILL DECLINE IN ACCELERATION AND YOU CAN NOT INCREASE ACCELERATION. WHEN TURNING THE VEHICLE OFF, THE CAR WILL PROCEED AT A SLOW PACE. INFINITI DEALER TOLD ME THAT I NEEDED TO LET THE CAR WARM UP FOR 30 MINUTES. THE ENGINE MAKES NOISE AS IF THE VEHICLE IS IN NEUTRAL. AT TIMES, ONCE TAKING YOUR FOOT OFF THE BRAKE PEDAL TO SWITCH THE GAS, THE CAR WILL TAKE OFF FROM UNDER YOUR FOOT. WHILE DRIVING, THE CAR WILL COME TO A COMPLETE HALT AS IF IT WAS APPROACHING A COLLISION. ALL EMERGENCY INDICATORS WILL GO OFF. THE CAR MUST BE TURNED OFF TO RETURN TO DRIVING. VEHICLE HAS BEEN SERVICED BY INFINITI, WHERE DIAGNOSTICS ARE RAN BUT DOES NOT REGISTER AN ISSUE. LAST SERVICING,

NHTSA complaint 11323350, quoted in part. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING

1 injured

I was taking a box out of my trear trunk liftgate . I turned around and secluded my hand on th dreary tail light that is close to the side of the liftgate I required 7 stitches

NHTSA complaint 11689012. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

1 injured

The power liftgate (automatic trunk) system on my 2019 Infiniti QX50 malfunctioned. After fully opening, the liftgate unexpectedly closed on its own without any warning beeps or resistance detection. This poses a severe safety risk. The heavy door struck my head, causing a physical injury (a severe bump/contusion). The vehicle and the affected components are available for inspection upon request. This problem has not yet been inspected, reproduced, or confirmed by a dealer, manufacturer, police, or insurance representatives, as I am reporting this dangerous safety defect immediately. Furthermore, there were no warning lamps, error messages, or any other symptoms prior to this sudden failure.

NHTSA complaint 11754847. Filed by an owner and not verified by NHTSA or by us.

ENGINE

fire · towed · 98,500 miles

The contact owns a 2019 Infiniti QX50. While the contact's son was driving at an undisclosed speed, the engine seized with several unknown warning lights illuminated. The contact stated there was smoke and fire coming from the engine compartment. In addition, the smell of burning oil and smoke was inside the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed with engine failure. The contact was informed that the independent mechanic was not an engine expert and recommended that the vehicle be towed to an engine expert. The vehicle was towed to an alternate independent mechanic, where the vehicle was diagnosed with total engine failure. The contact was informed

NHTSA complaint 11703905, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

115,000 miles

The contact owns a 2019 Infiniti QX50. The contact stated that the vehicle was running rough while driving. The vehicle was taken to a dealer where an unknown recall inspection was performed, and the contact was informed that there was no debris found inside the oil pan. However, the failure persisted. Additionally, the contact stated that the vehicle made abnormally loud sounds while driving. The vehicle was taken to two different independent mechanics, where it was diagnosed and determined that four engine mounts had detached and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 115,000.

NHTSA complaint 11756723. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING

200,000 miles

The contact owns a 2019 Infiniti QX50. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle was shaking erratically. In addition, the oil light and check engine warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. In addition, the vehicle was inspected on 07/01/2026 by the dealer under NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The contact was informed that the vehicle had passed the inspection. The manufacturer was not made aware of

NHTSA complaint 11753348, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
My 2019 Infiniti QX50 has the KR20DDET 2.0L VC-Turbo engine involved in NHTSA Recall 25V437/Infiniti Campaign R25B2 for potential engine-bearing failure, but my VIN does not currently show an open recall. The vehicle is at Infiniti Milwaukee, [XXX], [XXX]. During inspection, bronze-colored metallic glitter/debris was found in the engine oil. This may indicate internal bearing wear and appears consistent with the metal debris that Recall 25V437 requires dealers to check for in the lower oil pan. The dealership is refusing to acknowledge or report the bronze-colored debris as possible bearing material. It reported only “engine sludge” to Infiniti and is treating the engine repair as

NHTSA complaint 11752709, quoted in part. Filed by an owner and not verified by NHTSA or by us.

LATCHES/LOCKS/LINKAGES

57,859 miles

The contact owns a 2019 Infiniti QX50. The contact stated that after turning the vehicle off and exiting with the keys remaining inside the vehicle, the contact opened rear driver’s side door to retrieve a diaper bag and closed the door. While attempting to open the rear passenger’s side door to remove the child from the vehicle, the contact discovered that all four doors were locked. The Police and Fire Department was called to the scene. The window was intentionally fractured to unlock the door, and the child was removed from the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage

NHTSA complaint 11751520, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
2019 Infiniti QX50 with engine bearing failure defect matching NHTSA Recall #25V-437. Vehicle was sold to me on 12/24/2025 by a dealer, MORE THAN FIVE MONTHS after the recall was issued on 07/14/2025. The dealer NEVER disclosed the active, unrepaired safety recall. Two months after purchase, the engine developed loss of power and unusual noises - exact symptoms described in the recall. An independent mechanic diagnosed a pre-existing camshaft bearing defect. Despite component replacement, symptoms persist, confirming the defect was present at time of sale. This is a serious safety violation. The dealer knew or should have known about the recall via CARFAX and failed to disclose it,

NHTSA complaint 11745805, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Infiniti QX50

Model year Complaints Recalls Deaths
2022 16 2
2021 39 2
2020 30 2

Other 2019 Infiniti models

Every Infiniti on this site — 50 vehicles, 106 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst