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Dodge · NHTSA safety record

2020 Dodge Grand Caravan

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 20 safety complaints about the 2020 Dodge Grand Caravan with the US government. Of those, 5 describe a crash, 4 people were injured and no death is recorded. One recall campaign is open against it, covering adaptive and mobility equipment.

The most complained-about system is the power train, named in 8 complaints, 40% of the total. The typical failure was reported at 40,500 miles, the median across the 6 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers May 2020 to September 2026 · How this is counted

What is on file

20 complaints on file

20

Complaints

5

Describe a crash

0

Mention fire

4

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
POWER TRAIN 8 · 40%
AIR BAGS 5 · 25%
ELECTRICAL SYSTEM 4 · 20%
UNKNOWN OR OTHER 3 · 15%
ENGINE 2 · 10%
SEAT BELTS 2 · 10%
EXTERIOR LIGHTING 1 · 5%
FUEL/PROPULSION SYSTEM 1 · 5%
LATCHES/LOCKS/LINKAGES 1 · 5%
STEERING 1 · 5%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 20.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2022 at 5.

8 6 4 2
20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2020 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2020 Dodge GRAND CARAVAN, and it is a separate question from what owners report going wrong later.

Test MV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 16.4%
Stability control standard Forward collision warning standard Lane departure warning standard

A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

1 on file

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:

25V876000 · December 17, 2025

The defect
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
The risk
An unsecured wheelchair can move during transit, increasing the risk of injury.
The remedy
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

Rollx Vans · up to 86 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

2 injured · crash · towed · 19,000 miles

TL* THE CONTACT RENTED A 2020 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE ANOTHER PERSON WAS DRIVING THE VEHICLE AT 45 MPH, HE ATTEMPTED TO PASS ANOTHER VEHICLE BUT COLLIDED WITH ANOTHER VEHICLE IN FRONT OF HIM. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY UPON IMPACT. BOTH THE DRIVER AND CONTACT WERE TRANSPORTED TO THE HOSPITAL VIA AN AMBULANCE. THE CONTACT WAS TREATED FOR A BROKEN NOSE AND A MAJOR BRUISE TO HER LEFT THIGH. THE DRIVER WAS TREATED FOR THREE BROKEN RIBS ON HIS RIGHT SIDE, BRUISES TO THE LEFT SIDE OF HIS HEAD, AND A BROKEN LEFT ARM. A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE WHEREABOUTS OF THE VEHICLE

NHTSA complaint 11414337, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

1 injured · crash

On [XXX] after filling van with gas I entered and started my van. I noticed the gas cap was open so I put the van in park, took my foot off the brake, took off my seat belt, opened the door and exited leaving the door open. After a couple minutes while I was putting the gas cap back on, the vehicle started to back up. With the drivers door open, I tried to jump back in to stop it but it was going too fast. I then got caught in the door which dragged me a couple hundred feet before I fell out. It continued in reverse until it hit a huge gas price sign doing over $12,000.00 in damages. I went to the er due to an enormous black bruise on my stomach. The performed 3 ct scans that totaled

NHTSA complaint 11569084, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

1 injured · crash · 62,000 miles

The contact owns a 2020 Dodge Grand Caravan. The contact stated that after refueling the vehicle and leaving the fuel station, it was noticed through the side view mirror that the fuel door was still open and was forgotten to be closed after refueling. The contact came to a stop and shifted into the Park position, she exited the vehicle and left the driver's side door open to quickly secure the fuel door however the vehicle began to roll away at 5 MPH. The parking brake was not engaged at the time of the failure. The contact jumped into the driver's seat to attempt to depress the brake pedal, landing on her stomach on the floorboard, and attempted to use her hand to depress the brake pedal

NHTSA complaint 11643466, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

crash · towed

3 year old 2020 Dodge Grand Caravan sxt had failed transmission pump and transmission. I was driving 30 mph and it lunged forward fast after not changing gears for 2 miles. My warranty company put the wrong replacement transmission that is a closed transmission. It was from a junk yard reject with crumbled gasket leaking everywhere. Then a year later December 2024 they replaced gasket with liquid gasket. Now it smells like burning metal. Please tell me which transmission is correct? Closed transmission? What kkbd comes from Mopar factory? I requested Mopar because it must work with ECU. AXIOM WARRANTY REFUSED. PLEASE HELP ME GET MOPAR CORRECT PART BECAUSE NO SERVICE DEPARTMENT WILL HELP ME

NHTSA complaint 11657383, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
backup camera ---- no safety issue ---- no inspections performed ---- no warnings

NHTSA complaint 11764625. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
The automatic transmission failed while driving, causing a loss of propulsion and leaving the vehicle stranded. This created a safety hazard because the vehicle could no longer accelerate or move out of traffic. This is the fourth Chrysler/Dodge vehicle I have owned that has experienced a substantially similar transmission failure.

NHTSA complaint 11747319. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
catalytic convert failure No complaints from dealer ship No inspection was done warning light came on

NHTSA complaint 11699533. Filed by an owner and not verified by NHTSA or by us.

STEERING

towed · 83,749 miles

The contact owns a 2020 Dodge Caravan. The contact stated that on one occasion while driving at while driving at an undisclosed speed, the vehicle lost power. Additionally, the vehicle failed to steer as intended, with the front of the vehicle swaying. The vehicle was towed to a dealer, where it was diagnosed and determined that the alternator had frozen, the serpentine belt was missing, and the tensioner needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was towed to an independent mechanic, where it was determined that the alternator needed to be replaced. The vehicle was repaired. On another occasion, while driving at an undisclosed speed, the

NHTSA complaint 11680665, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

91,715 miles

The contact owns a 2020 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and the transmission failed to properly shift intermittently. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 91,715.

NHTSA complaint 11657357. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Dodge Grand Caravan

Model year Complaints Recalls Deaths
2019 242 4 —
2018 270 4 1
2017 414 3 —
2016 1,001 6 —
2015 281 4 —
2014 358 5 —
2013 471 4 —
2012 583 6 —
2011 530 4 1
2010 869 6 —

Other 2020 Dodge models

Journey 65 Charger 57 Durango 55 Challenger 20

Complaints on file, same model year.

Every Dodge on this site — 105 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst