Every safety complaint, recall and defect investigation the US government
holds on this vehicle.
Owners have filed 43 safety complaints
about the 2020 Ford Fusion Energi with the US government. Of those, 1 mentions a fire and no death is recorded. No recall campaign has been matched to this year, make and model.
The most complained-about system is the electrical system,
named in 38 complaints, 88% of the total.
The typical failure was reported at 32,500 miles,
the median across the 6
complaints that gave
an odometer reading.
Compiled from NHTSA's complaint, recall and investigation files
· Covers December 2019 to July 2026 · How this is counted
What is on file
43 complaints on file
43
Complaints
0
Describe a crash
1
Mention fire
0
People injured
0
Deaths
A complaint is an unverified account by the person who filed it, not a
finding of fault. One complaint is one ODI number, which is how NHTSA counts
them.
No recall campaign was matched to this year, make and model. That is not
the same as a clean vehicle: recalls are issued against production
ranges, and the only reliable check is your own VIN.
Which system owners named
Complaints naming each system
ELECTRICAL SYSTEM 38 · 88%
38 88%
ENGINE 4 · 9%
4 9%
UNKNOWN OR OTHER 2 · 5%
2 5%
FUEL/PROPULSION SYSTEM 1 · 2%
1 2%
SERVICE BRAKES, HYDRAULIC 1 · 2%
1 2%
VEHICLE SPEED CONTROL 1 · 2%
1 2%
WHEELS 1 · 2%
1 2%
01531
One complaint can name several systems, so these add up to more than 43.
When the complaints arrived
By the year NHTSA received them
By the year NHTSA received them, which is not the year the failures
happened. They peaked in 2024 at 21.
24 18 12 6
192019222022232023242024252025262026
This is the year the complaint was filed, not the year the failure
happened. The range runs from 2019 to 2026, the last of them a part year, which is why its column is drawn faint.
Crash test ratings
NHTSA New Car Assessment Program
NHTSA crashes a car into a barrier and a pole and measures what
happens to the dummies inside. This is what it awarded the 2020 Ford FUSION ENERGI, and it is a separate
question from what owners report going wrong later.
Test
4 DR FWD
Overall
Not rated
Frontal crash
Not rated
Frontal, driver
Not rated
Frontal, passenger
Not rated
Side crash
Not rated
Side barrier
Not rated
Side pole
Not rated
Rollover
Chance of rollover
10.9%
Stability control standard Forward collision warning standard Lane departure warning standard
A dash means NHTSA did not rate that test for this vehicle.
Defect investigations
1 on file
An investigation means NHTSA has decided a pattern is worth examining. A
preliminary evaluation is often closed with no action; an engineering
analysis is the stage that usually precedes a recall.
Pedestrian alert sounds
DP22005
Closed defect petition · opened January 27, 2023 · closed August 7, 2023 · led to recall 22V063000
the electrical system
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
In owners’ own words
Quoted from the complaint file
Quoted from NHTSA's complaint file. These are unverified accounts by the
people who filed them, not findings of fault.
ENGINE
fire · towed · 30,000 miles
The contact stated their son owned a 2020 Ford Fusion. The contact stated that their son was driving at approximately 35 MPH, when the vehicle's instrument panel illuminated all possible warning lights. Then there was smoke emitting from the vehicle near the driver's feet. The driver pulled to the side of the road where they turned off the vehicle. The vehicle then caught on fire under the hood of the vehicle. The fire department was called and distinguished the fire. A fire report was filed. The vehicle was towed and deemed totaled. There were no injuries. The manufacturer was made aware of the failure and then opened a case regarding the failure. The approximate failure mileage was 30,000.
NHTSA complaint 11489756. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
I am filing a complaint regarding Ford Safety Recall 23S33 (NHTSA Campaign 23V440) for my 2020 Ford Fusion Energi. I brought my freshly purchased vehicle to my local authorized dealer, Sheehy Ford, to fix the high-voltage battery replacement recall. The dealership told me they had to order the part before they could schedule the repair. They have since stated that Ford corporate is experiencing low stock and is not allocating the necessary remedy parts to the dealer network, and referred me to call Ford corporate. Purchased this vehicle on 21 March 2026; took it to dealer to get the recall fixed on 23 March. Dealer said it would be delayed due to the recall being started in [XXX] (where the …
NHTSA complaint 11752722, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
PLEASE SEE ATTACHMENT
NHTSA complaint 11709600. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint 11643358. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
45,541 miles
The contact owns a 2020 Ford Fusion Hybrid. The contact was unable to charge the vehicle. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Ford of Smithtown (440 Middle Country Rd., St. James, NY 11780). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer offered a buyback. The failure mileage was approximately 45,541. Parts distribution disconnect.
NHTSA complaint 11626444. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
The contact owns a 2020 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint 11596180. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11590186. Filed by an owner and not verified by NHTSA or by us.
If this is your car and a dealer keeps failing to fix it, your state's
lemon law may require the manufacturer to replace it or buy it back. How
many repair attempts it takes, and how long you have to file, is set by
the state you bought in and by nothing on this page.
Complaints: NHTSA's ODI
complaint file, published October 2, 2026. One
complaint is one ODI number, which is how NHTSA counts them.
Recalls: NHTSA's recall
campaign API, no campaign on file for this vehicle.
Investigations: NHTSA's ODI
investigation file, published October 2, 2026.
A complaint is one owner's account and has not been verified by NHTSA or by
us. A vehicle with more complaints is not necessarily worse: models that
sold in larger numbers collect more of them. How this is counted.
G
Compiled and maintained by guarledes Independent developer and analyst