Every safety complaint, recall and defect investigation the US government
holds on this vehicle.
120
Complaints
0
Crashes
2
Fires
1
Injuries
0
Deaths
Owners of the 2019 Ford Fusion Energi have filed 120
safety complaints with NHTSA
between July 2019 and July 2025.
The most complained-about system is the electrical system,
named in 100 of them
(83%). The typical failure was reported at 36,000 miles, the median
across the 19 complaints that gave an
odometer reading.
NHTSA has issued 1 recall covering this
vehicle.
Recalls (1)
HYBRID PROPULSION SYSTEM
19V099000 · February 15, 2019
The defect
Ford Motor Company (Ford) is recalling certain 2019 Fusion Energi Hybrid models. The affected vehicles may not adequately protect against direct and indirect contact of high voltage sources during normal operation. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 305, "Electric-Powered Vehicles: Electrolyte spillage and electrical shock protection."
The risk
Potential contact with high voltage sources increases the risk of injury.
The remedy
Ford will notify owners, and dealers will install a Bus Electrical Center (BEC) cover over the high voltage fuses, free of charge. The recall began April 2, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C05.
Ford Motor Company · up to 2,108 vehicles across all model years covered
Defect investigations (1)
An investigation means NHTSA has decided a pattern is worth examining. A
preliminary evaluation is often closed with no action; an engineering
analysis is the stage that usually precedes a recall.
Pedestrian alert sounds
DP22005
Closed defect petition · opened January 27, 2023 · closed August 7, 2023 · led to recall 22V063000
the electrical system
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
What owners report
Complaints naming each system. One complaint can name several, so these add
up to more than 120.
ELECTRICAL SYSTEM 100 83%
ENGINE 10 8%
FUEL/PROPULSION SYSTEM 9 8%
UNKNOWN OR OTHER 8 7%
POWER TRAIN 5 4%
COMMUNICATION 2 2%
SERVICE BRAKES 2 2%
VEHICLE SPEED CONTROL 2 2%
HYBRID PROPULSION SYSTEM 1 1%
LANE DEPARTURE 1 1%
LATCHES/LOCKS/LINKAGES 1 1%
SEATS 1 1%
When the complaints arrived
By the year NHTSA received them, which is not the year the failures
happened. They peaked in 2024 at 74.
2019 to 2025
In owners' own words
Quoted from NHTSA's complaint file. These are unverified accounts by the
people who filed them, not findings of fault.
ELECTRICAL SYSTEM
1 injured · towed · 48,000 miles
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. Recently while driving at 25 MPH, the contact stated that an abnormal, popping sound emitted from the vehicle. An unknown "red triangle" and an unknown warning message also appeared on the instrument panel. The cabin began to fill with heavy grayish smoke as the contact and her husband immediately exited the vehicle. The authorities were called to the scene and disconnected all electrical wires from the …
NHTSA complaint 11587651, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
fire
Vehicle stopped accelerating, heard pop in vehicle behind me, all lite dash symbols flash and displayed message, stop vehicle safely now. Next morning, turn on vehicle to place into neutral to load onto tow truck to take to dealer, kept going back to park, while pulling vehicle onto tow truck, cabin filled with smoke, opened trunk, filling with smoke and then call 911 and fire dept extinguished fire. Have fire report, video and photos. Opened case number with Ford, been over a month and they state it is with the office of general council, unable to make contact with that dept. and customer service at Ford states they can not talk to me besides note i call. It is case number …
NHTSA complaint 11510269, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
fire
1. What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: The Hybrid system/battery caught fire. The vehicle is with the Insurance company Allstate, I believe should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? Answer: The vehicle caught fire after just dropping my kid in to his school, the school has to be evacuated as the vehicle burned near the building. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Answer: There is an existing recall "Phev battery cell degragation" from Ford. Here is the Campaign/NHTSA#: 23S33/23V440 4. Has the vehicle …
NHTSA complaint 11631314, quoted in part. Filed by an owner and not verified by NHTSA or by us.
VEHICLE SPEED CONTROL
towed · 350 miles
TL* THE CONTACT OWNS A 2019 FORD FUSION. WHILE DRIVING 35 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL. UPON RELEASING THE BRAKE PEDAL,THE VEHICLE ACCELERATED ON ITS OWN AT A HIGH RATE OF SPEED. THE FAILURE OCCURRED TWICE AND THE SPEED REACHED EXACTLY 71 MPH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO KEN GRODY FORD CARLSBAD SAN DIEGO (5555 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 438-9171), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 350.
NHTSA complaint 11233043. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V44000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the vehicle was taken to the dealer where it was confirmed that the HV battery needed to be replaced. The contact was informed that the HV battery was ordered on June 6,2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact was informed that parts were on back order and there was no delivery date available. The contact had not experienced a failure. Parts …
NHTSA complaint 11673691, quoted in part. Filed by an owner and not verified by NHTSA or by us.
FUEL/PROPULSION SYSTEM
re. recall 23V-440 Issued June 2023 as of March 2025 (one year and 9 months later), on remedy. they now claim one will be available 3Q25, but they also estimated a fix 3Q24. this is an UNACCEPTABLE amount of time to not have a fix and have a formal recommendation not to charge the vehicle.
NHTSA complaint 11648589. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint 11642233. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
30,000 miles
The contact owns a 2019 Ford Fusion Energi. The contact stated that the battery was inoperable. The contact was unable to use the rapid charger. The contact was unable to charge the vehicle. The contact stated that the heated seats were inoperable. The check engine warning light was illuminated. The contact was concerned about using the vehicle. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The dealer informed the contact not to use the rapid charger. The contact stated that the manufacturer had exceeded a …
NHTSA complaint 11639549, quoted in part. Filed by an owner and not verified by NHTSA or by us.
VISIBILITY/WIPER
Window tint on passenger back side window and rear window is so bad that it impairs viewing
NHTSA complaint 11638392. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
See attached document for complaint
NHTSA complaint 11636347. Filed by an owner and not verified by NHTSA or by us.
If this is your car and a dealer keeps failing to fix it, your state's lemon
law may require the manufacturer to replace it or buy it back.
What each state asks for
, read from the statutes.
Where these numbers come from
Complaints: NHTSA's ODI
complaint file
, published August 20, 2026. One
complaint is one ODI number, which is how NHTSA counts them.
Recalls: NHTSA's recall
campaign API
, most recent campaign filed August 12, 2026.
Investigations: NHTSA's ODI
investigation file
, published 2026-08-19.
A complaint is one owner's account and has not been verified by NHTSA or by
us. A vehicle with more complaints is not necessarily worse: models that
sold in larger numbers collect more of them. How this is counted.
G
Compiled and maintained by guarledes Independent developer and analyst