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Lincoln · NHTSA safety record

2021 Lincoln Nautilus

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 23 safety complaints about the 2021 Lincoln Nautilus with the US government. Of those, 1 describes a crash and no death is recorded. 2 recall campaigns are open against it, covering back-over prevention and the engine and its cooling.

The most complained-about system is the power train, named in 7 complaints, 30% of the total. The typical failure was reported at 86,000 miles, the median across the 5 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers November 2021 to September 2026 · How this is counted

What is on file

23 complaints on file

23

Complaints

1

Describe a crash

0

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

Complaints rose 33% year on year: 8 in the twelve months to 2026-Q2, against 6 in the twelve before.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
POWER TRAIN 7 · 30%
STRUCTURE 7 · 30%
ELECTRICAL SYSTEM 3 · 13%
ENGINE 3 · 13%
FUEL/PROPULSION SYSTEM 3 · 13%
BACK OVER PREVENTION 2 · 9%
ENGINE AND ENGINE COOLING 2 · 9%
UNKNOWN OR OTHER 2 · 9%
VEHICLE SPEED CONTROL 1 · 4%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 23.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 11.

12 9 6 3
21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2021 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2021 Lincoln NAUTILUS, and it is a separate question from what owners report going wrong later.

Test SUV AWD SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 15.5% 15.5%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

2 on file

BACK OVER PREVENTION:SOFTWARE

25V315000 · May 9, 2025

The defect
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
The risk
A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
The remedy
The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on June 26, 2025. Additional letters will be mailed once the final remedy is available on each phase. Owner notification letters were sent on October 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S49.

Ford Motor Company · up to 1,076,138 vehicles across all model years covered

ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL

24V635000 · August 23, 2024

The defect
Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco, F-150, Edge, Explorer, Lincoln Nautilus, and Lincoln Aviator vehicles equipped with either a 2.7L or 3.0L Nano EcoBoost engine. The engine intake valves may break while driving, which can result in engine failure and a loss of drive power.
The risk
A loss of drive power increases the risk of a crash.
The remedy
Dealers will perform an engine cycle test and replace the engine as necessary, free of charge. Owner notification letters were mailed July 3, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S55.

Ford Motor Company · up to 90,736 vehicles across all model years covered

Defect investigations

1 on file

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Loss of Motive Power

EA23002

Closed engineering analysis · opened September 29, 2023 · closed October 31, 2024 · led to recall 24V635

the engine

On July 22, 2022, the Office of Defects Investigation (ODI) granted a Defect Petition (DP22001) and opened a Preliminary Evaluation (PE22007) to investigate allegations of loss of motive power in model year (MY) 2021 Ford Bronco vehicles equipped with 2.7L EcoBoost engines. Complainants were reporting sudden engine failure while driving resulting in a loss of motive power, often without the ability to restart. During PE22007, the cause of engine failure and loss of motive power in the subject vehicles was determined to be intake valve fracture, and the full scope of vehicles affected by the subject defect was identified as all MY 2021-2022 Ford and Lincoln models equipped with either the 2.7L or 3.0L EcoBoost engines, referred to as the “Nano” engine family.  If an intake valve fractures in the subject engines, it may drop into the cylinder and contact the piston, often resulting in catastrophic engine damage. On September 29, 2023, PE22007 was upgraded to an Engineering Analysis (EA23002) to further investigate the subject defect across the full scope of affected vehicles. During EA23002, ODI visited Ford facilities to review technical information related to intake valve fracture in “Nano” engines, coordinated with NHTSA’s Vehicle Research and Testing Center (VRTC), and analyzed updated field data relating the subject defect. Forensic analysis of fractured intake valves demonstrated that the defective components exhibited “grinding burn” or out of specification hardness in the area of the keeper grooves. The presence of grinding burn is evidence that during the groove grinding phase of production, the temperature of the valve became sufficiently high to alter the microstructure of the material and is indicative that the valve supplier’s manufacturing processes were not within control specifications. Grinding burn results in a hard, brittle microstructure and high residual stresses toward the surface of the valve. Through normal engine loading, a valve with grinding burn will likely fracture at the area of highest vulnerability, which is the third keeper groove. In its response to the EA23002 Information Request (IR) letter, Ford provided evidence of 396 customer complaints (including field reports), 825 warranty claims, and 936 engine exchanges. When considering both ODI and manufacturer failure report data, there have been reports representing 1066 unique vehicles within the subject vehicle population. Analysis of the failure report data demonstrates that vehicles equipped with potentially defective intake valves were built within a production “spike period” of May 2021 – October 2021. The beginning of the spike period corresponds to a ramp up in production at the valve supplier manufacturing facility, and the end of the spike period aligns with the implementation of several mid-production process improvements and the decision to change the metal alloy used to produce intake valves from “Silchrome Lite” to “Silchrome 1”. Ford began investigating the subject defect in July 2021, determined the root cause, and took corrective measures for the new production vehicles. Analysis of the failure report data demonstrates that these corrective actions were successful in eliminating the risk of intake valve fracture for subject vehicles produced after October 2021. However, Ford did not take any field action to address vehicles produced during the spike period, and in the several months following the implementation of the production changes, a significant number of field failures continued to occur. It is Ford’s assessment that not all valves produced during the spike period are defective, and that failures associated with the subject defect occur at low time in service. Analysis of the failure report data demonstrates that the vast majority of failures have occurred before 20,000 miles with over half of all reported failures occurring before 5,000 miles. The rate of reported failures related to the subject defect has steadily decreased since November 2021. ODI coordinated with NHTSA’s National Center for Statistics and Analysis (NCSA) to conduct statistical analysis and predict the number of future failures associated with the subject defect. The results of this analysis, and the trends identified through the failure report data are generally consistent with Ford’s assessment that defective intake valves will likely fail at a low time in service and indicate that the majority of subject vehicles equipped with defective valves have already experienced a failure. On August 23, 2024, Ford submitted recall 24V635 for subject vehicles equipped with “Nano” engines and built within the production spike period identified above (total population 90,736 vehicles). The remedy includes an inspection at a Ford/Lincoln dealership where the lifetime engine cycles of the vehicle will be determined. If a vehicle does not meet a threshold for lifetime engine cycles, the dealership will conduct a high RPM engine cycle accumulation procedure, which aims to identify if the vehicle is equipped with defective intake valves. Any vehicle that fails the accumulation procedure will receive an engine replacement under the recall. In addition to recall 24V635, Ford has stated that it will launch customer satisfaction campaign 24N12, which will provide extended warranty coverage to the subject vehicles through the earlier of 10 years or 150,000 miles. In view of the recall action being taken by Ford, ODI is closing this Engineering Analysis. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

VEHICLE SPEED CONTROL

crash · towed · 8,000 miles

The contact owns a 2021 Lincoln Nautilus. The contact stated that while his wife was pulling into a parking space, the vehicle abruptly accelerated, crashing into the handicap pole sign. There were no injuries. No air bags were deployed. There was no police report filed. The vehicle was towed to the dealer; however, the contact was unaware of the diagnostic results, or the repairs performed. The manufacturer was made aware of the failure. The failure mileage was approximately 8,000. The VIN was not available.

NHTSA complaint 11509293. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

towed · 101,000 miles

The contact owns a 2021 Lincoln Nautilus. The contact stated that while shifted to reverse(R) and depressing the accelerator pedal, the vehicle hesitated and then suddenly jerked backwards. The contact stated that the vehicle almost jumped into gear. The contact stated that later while driving and attempting to accelerate, the accelerator pedal was depressed and the vehicle hesitated and then jolted forward. The vehicle accelerated to approximately 60 MPH. The contact depressed the brake pedal, and the vehicle was jerking while attempting to slow down. The contact was able to stop the vehicle at a traffic light. The contact stated that the "WRENCH" symbol was displayed on the instrument

NHTSA complaint 11689898, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
Noticed cracking sound when opening and closing front drivers door. Subsequently discovered same issue on Ford Edge (recall in place) and many other owners having same problem (FaceBook posts).

NHTSA complaint 11767920. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Door check is broken in high winds the door pulled out my hand. Could have injured someone of that person was standing near the opening path of the door.

NHTSA complaint 11767021. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
The driver's side door is cracked at the door hinge assembly. This is a widely documented defect. My door cracked at 50,000 miles. There are thousands of 2019-2024 Nautilus's with this defect. Lincoln wants $5,000 to replace the door. They offered $2,000 toward the repair. This should be a recall.

NHTSA complaint 11760735. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
The door broke and cracked the window when I opened the door to get in the car

NHTSA complaint 11758830. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY:DOOR

92,800 miles

The contact owns a 2021 Lincoln Nautilus. The contact stated that while the vehicle was at the dealer for an oil change and trade-in, the contact was informed that the front driver’s side door had a crack and that the welding was cracked and loosened. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 92,800.

NHTSA complaint 11754393. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
The transmission occasionally jerks/studders between second and third at acceleration and deceleration.

NHTSA complaint 11748565. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Lincoln Nautilus

Model year Complaints Recalls Deaths
2025 21 6 —
2024 22 7 —
2022 13 2 —
2020 33 5 —
2019 102 8 —

Other 2021 Lincoln models

Every Lincoln on this site — 85 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst