2022 Buick Encore GX

The defect

General Motors, LLC. (GM) is recalling certain 2020-2022 Buick Encore GX and 2021-2022 Chevrolet Trailblazer vehicles. The emergency jack, if not positioned as directed in the vehicle owner's manual, can fracture while in use.

The risk

A fractured jack can cause the vehicle to collapse, increasing the risk of injury.

The remedy

Dealers will replace the jack, free of charge. Interim owner notification letters informing owner of the safety risk are expected to be mailed July 26, 2021. A second notice will be mailed once remedy parts become available. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A212335470.

General Motors, LLC · up to 135,400 vehicles across all model years covered

towed · 31,000 miles

The contact owns a 2022 Buick Encore GX. The contact stated while driving approximately 20 MPH and depressing the accelerator pedal, the vehicle failed to exceed 35 MPH and made an abnormal loud sound that became louder as the contact continued driving. The vehicle was taken to the dealer, where it was test-driven, and the contact was informed that there was an exhaust leak. The dealer advised the contact that the vehicle was drivable. The contact drove to the residence. The contact stated that upon parking the vehicle, the contact noticed that the exhaust pipe laying onto the ground. The vehicle was towed to the dealer, where it was diagnosed that the exhaust pipe had detached. The dealer …

NHTSA complaint 11698247, quoted in part. Filed by an owner and not verified by NHTSA or by us.

towed · 108,000 miles

The contact owns a 2022 Buick Encore GX. The contact stated that while driving approximately 70 MPH, the vehicle stalled. The contact stated that the power steering and brakes were difficult to operate. The contact coasted to the side of the road and attempted to restart the vehicle. There were several unknown warning lights illuminated, and the message "Battery in Safe Mode" was displayed. The contact was unable to restart the vehicle, and the vehicle was towed to a local dealer. The dealer was able to restart the vehicle however, the dealer was unable to determine what caused the vehicle to stall. The contact stated that the failure reoccurred two more times. The contact had the vehicle …

NHTSA complaint 11704489, quoted in part. Filed by an owner and not verified by NHTSA or by us.

CAR BEGAN GIVING AN ALERT THAT SAID "SHIFT TO PARK" WHEN VEHICLE WAS CLEARLY IN PARK BUT CAR WOULD NOT SHUT OFF. I CALLED BUICK CUSTOMER SERVICE, THEY SAID TO TAKE IT TO A DEALERSHIP & HAVE THE PROBLEM CONFIRMED WITH THE SERVICE DEPT. & THEY WOULD OPEN A CASE FOR ME. (THEY DID NOT TELL ME NOT TO HAVE IT FIXED). I KNEW THERE WAS A CLASS ACTION LAWSUIT REGARDING THIS ISSUE, YET NO RECALL AS OF YET. THE DEALERSHIP CONFIRMED THE PROBLEM (AS LISTED IN THE LAWSUIT). I HAD TO PAY $503 AFTER THEY GAVE ME A $100 GOODWILL DISCOUNT. I CALLED BUICK BACK TO EXPLAIN THAT I HAD THE CAR FIXED AT MY EXPENSE (I HAD NO CHOICE-THE CAR WOULD NOT SHUT OFF) & ASKED HOW TO GO ABOUT BEING REIMBURSED FOR A KNOWN …

NHTSA complaint 11756921, quoted in part. Filed by an owner and not verified by NHTSA or by us.

The vehicle has less than 60,000 miles. Sometimes, when it is shifted into park, the info center states that it is not in park. I have to jiggle the shift or shift it into other gears and go back to park. The shift is definitely in park when this happens.

NHTSA complaint 11745800. Filed by an owner and not verified by NHTSA or by us.

I have a 2022 Buick Encore GX with 34,200 miles and I put my car in park but the dashboard said Shift to Park. I tried several times to put it in park but it wouldn't recognize it was in park. The car also wouldn't cut off. I reversed and went forward and back several times trying to put it in park, but it wouldn't see it was in park. I called the dealership and they said jam the gear shifter really hard forward and it would recognize it until they could see the car. The only appointments they had were 2 weeks away. I can't use my car for 2 weeks. That isn't right. It shouldn't have done this at 34,200 miles! Also if the computer doesn't think it's in park then it could roll and hit and …

NHTSA complaint 11743014, quoted in part. Filed by an owner and not verified by NHTSA or by us.

1. What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: I only have 34,200 miles on my 2022 Buick Encore GX and when I put my car in park, I get a warning message on the dashboard telling me "Shift to Park" but I am already in park and my car won't shut off. Why at 34,000 miles? 2. How was your safety or the safety of others put at risk? Answer: What if the car thinks it isn't in Park and starts rolling hitting a child, another car, or building? 3.Has the problem been reproduced or confirmed by a dealer or independent service center? Answer: Yes, and it is a known issue with the make and model car I have a 2022 Buick Encore GX but no …

NHTSA complaint 11742093, quoted in part. Filed by an owner and not verified by NHTSA or by us.

The bolts connecting sections of the exhaust system broke off at 18 months. The bolts are not separate pieces. they are part of one side of the exhaust so you have to replace an entire section the the exhaust

NHTSA complaint 11707485. Filed by an owner and not verified by NHTSA or by us.