CSR

Volkswagen · NHTSA safety record

2023 Volkswagen Atlas Cross Sport

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 19 safety complaints about the 2023 Volkswagen Atlas Cross Sport with the US government. Of those, 1 describes a crash and no death is recorded. 6 recall campaigns are open against it.

The most complained-about system is the engine, named in 6 complaints, 32% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers March 2023 to September 2026 · How this is counted

What is on file

19 complaints on file

19

Complaints

1

Describe a crash

0

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ENGINE 6 · 32%
AIR BAGS 5 · 26%
UNKNOWN OR OTHER 4 · 21%
ELECTRICAL SYSTEM 3 · 16%
SERVICE BRAKES 3 · 16%
EXTERIOR LIGHTING 2 · 11%
FUEL/PROPULSION SYSTEM 2 · 11%
FORWARD COLLISION AVOIDANCE 1 · 5%
VEHICLE SPEED CONTROL 1 · 5%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 19.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 9.

12 9 6 3
23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2023 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2023 Volkswagen ATLAS CROSS SPORT, and it is a separate question from what owners report going wrong later.

Test SUV AWD SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 15.1% 16.9%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

6 on file

SERVICE BRAKES

25V434000 · June 30, 2025

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.
The risk
A loss of vehicle control increases the risk of a crash.
The remedy
Dealers will replace the bolts as necessary, free of charge. Owner notification letters were mailed July 25, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 42HX.

Volkswagen Group of America, Inc. · up to 546 vehicles across all model years covered

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER

24V464000 · June 20, 2024

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
The risk
A deactivated passenger air bag increases the risk of injury during a crash.
The remedy
Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and January 17, 2025. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.

Volkswagen Group of America, Inc. · up to 271,330 vehicles across all model years covered

SUSPENSION:CRITICAL FASTENERS

22V807000 · October 26, 2022

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Volkswagen Atlas FL and 2022-2023 Atlas Cross Sport vehicles. The driver-side rear trailing arm bolts may not have been tightened properly, allowing them to loosen and fall out.
The risk
Unsecured bolts may cause the trailing arm to fracture, resulting in a sudden loss of vehicle control and increasing the risk of a crash.
The remedy
Dealers will replace the driver side rear trailing arm bolts, free of charge. Owner notification letters are expected to be mailed December 25, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 42M2.

Volkswagen Group of America, Inc. · up to 33 vehicles across all model years covered

ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL

22V753000 · October 7, 2022

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.
The risk
A damaged engine can result in engine failure and a stall, increasing the risk of a crash. If the engine failure causes an oil leak, it can increase the risk of a fire.
The remedy
Dealers will inspect and, if necessary, replace an affected engine, free of charge. Owner notification letters are expected to be mailed December 6, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 and Audi's customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 13i4 (VW) and 13i5 (Audi).

Volkswagen Group of America, Inc. · up to 76,515 vehicles across all model years covered

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS

22V718000 · September 26, 2022

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 model year Atlas FL and Atlas Cross Sport vehicles. Certain brake lines may leak at the threaded connections.
The risk
A brake fluid leak may increase the distance required to stop, increasing the risk of a crash.
The remedy
Dealers will replace the affected brake lines, free of charge. Owner notification letters are expected to be mailed on November 23, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 47T2.

Volkswagen Group of America, Inc. · up to 555 vehicles across all model years covered

AIR BAGS:SIDE/WINDOW

22V152000 · March 28, 2022

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.
The risk
A delayed air bag deployment can increase the risk of injury.
The remedy
Dealers will secure and, as necessary, replace any the front door wiring harnesses showing a fault code, free of charge. Owner notification letters were mailed June 20, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 97GF.

Volkswagen Group of America, Inc. · up to 222,892 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SERVICE BRAKES

crash · towed

Our VW Atlas Cross Sport 2023 was involved in an accident on August 3, 2025 where the Automatic Emergency Braking and Forward Collision Warning did not work. Firstly, we reported issues with our brakes several times and took the vehicle to Rick Case VW in Weston/Davie more than once to rectify this problem. However, the problem has never been fixed, and persisted up until the time of the accident. Secondly, the vehicle's navigation system stopped working during the week of July 28th, and this was reported to Rick Case VW on July 30th. Attempts to address the fact that the car's non-working features contributed to the accident remain unresolved with Rick Case VW (seller) and VW Corporate

NHTSA complaint 11687902, quoted in part. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
Daytime Running Lights Failure - 2023 Model with 82,000 miles. Found numerous instances in online forums and social media post about problem. Daytime running light doesn't work which puts at risk Yes, problem has been confirmed. No component has not been inspected. No warnings or messages. Noticed daytime running light was not working.

NHTSA complaint 11767981. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING:HEADLIGHTS:DAYTIME RUNNING LIGHTS:BULBS

18,000 miles

The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact stated that while seated inside the parked vehicle, the contact became aware of a reflection and exited the vehicle and discovered that the daytime running lights were inoperable. No warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the headlight assembly needed to be replaced. The headlight assembly was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 18,000.

NHTSA complaint 11751569. Filed by an owner and not verified by NHTSA or by us.

ENGINE
After noticing an oil leak and blue smoke in my 23 VW atlas, I took it to my local dealership in Tupelo, MS. I realized there was an open recall for the PCV Valve / Oil separator under code 10LP. However, the bad PCV valve also caused the timing chain cover to go bad. The dealership called me back and said VW would not cover this issue. I then called VW to see if they would step in and provide some sort of Goodwill and they denied me. They would not transfer me to a supervisor or provide any written approval that they denied covering the new timing chain cover... the call was super unprofessional and the failing part was a corresponding issue to the page PCV valve. I would like any

NHTSA complaint 11751639, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint 11640455. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint 11630996. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Volkswagen Atlas Cross Sport

Model year Complaints Recalls Deaths
2025 23 5 —
2024 97 8 —
2022 72 7 —
2021 165 14 —
2020 106 11 —

Other 2023 Volkswagen models

Every Volkswagen on this site — 155 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst