CSR

Audi · NHTSA safety record

2024 Audi Q5

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 20 safety complaints about the 2024 Audi Q5 with the US government. Of those, no death is recorded. 4 recall campaigns are open against it.

The most complained-about system is forward collision avoidance, named in 12 complaints, 60% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers March 2024 to August 2026 · How this is counted

What is on file

20 complaints on file

20

Complaints

0

Describe a crash

0

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
FORWARD COLLISION AVOIDANCE 12 · 60%
SERVICE BRAKES 5 · 25%
TIRES 3 · 15%
ELECTRICAL SYSTEM 2 · 10%
STRUCTURE 2 · 10%
ENGINE 1 · 5%
LANE DEPARTURE 1 · 5%
POWER TRAIN 1 · 5%
UNKNOWN OR OTHER 1 · 5%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 20.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 9.

12 9 6 3
24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2024 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2024 Audi Q5, and it is a separate question from what owners report going wrong later.

Test SUV AWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 16.4%
Stability control standard Forward collision warning standard Lane departure warning standard

A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

4 on file

ENGINE

25V294000 · May 7, 2025

The defect
Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 Q5 Quattro and Q5 Sportback Quattro vehicles. The cylinder head cover screws may have been improperly tightened.
The risk
The screws can loosen, allowing oil to leak and increasing the risk of a fire.
The remedy
Dealers will inspect and replace the screws as necessary, free of charge. Owner notification letters were mailed June 5, 2025. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 15ZK.

Volkswagen Group of America, Inc. · up to 89,417 vehicles across all model years covered

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

25V080000 · February 12, 2025

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Audi Q5, and 2022 A7 E Hybrid Electric PHEV vehicles. The high-voltage battery may overheat.
The risk
A high-voltage battery that overheats increases the risk of a fire.
The remedy
Dealers will install advanced diagnostic software , free of charge. Volkswagen will monitor available online vehicle data and contact owners as necessary, to advise them not to charge the vehicle until the battery can be replaced. For vehicles in which online data is unavailable, owners are advised not to charge their batteries until the final remedy becomes available. Repairs will be performed free of charge. This will be a Phased recall. Phase 1 will include Interim letters 2022-2023 model year vehicles. Phase 2 will include Owner letters 2021-2024 model year vehicles, and Phase 3 will include Interim letters 2022-2023 model year vehicles. Interim owner notification letters informing owners of the safety risk were mailed February 28, 2025, and May 7, 2025. A second notice will be sent once the final remedy is available. Owner notification letters were mailed May 1, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 93AA. This recall expands and replaces previous NHTSA recall number 24V898.

Volkswagen Group of America, Inc. · up to 20,201 vehicles across all model years covered

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER

24V251000 · April 3, 2024

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 Audi S5 Cabriolet, A4 Allroad, Q5 Sportback, A3 Sedan, S5 Sportback, SQ7, TT Coupe, TT Roadster, RS5 Sportback, 2024 A8, E-Tron Quattro, E-Tron Sportback Quattro, Q8, RSQ8, 2023-2024 Q3, Q5, and Q7 vehicles. An electrical connection in the front passenger seat for the occupant detection system (ODS) control module may loosen and deactivate the front passenger air bag.
The risk
A deactivated front passenger air bag will not deploy during a crash, increasing the risk of injury.
The remedy
Dealers will replace the passenger seat occupant detection system control module, free of charge. Owner notification letters were mailed on May 8, 2024. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69GU.

Volkswagen Group of America, Inc. · up to 91 vehicles across all model years covered

ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ONBOARD

23V842000 · December 13, 2023

The defect
Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.
The risk
An overheated outlet or charging cable can increase the risk of a fire.
The remedy
Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on March 28, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's numbers for this recall are 93U6 and 93U8.

Volkswagen Group of America, Inc. · up to 93,196 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

LANE DEPARTURE: ASSIST
Vehicle had 2000 miles on it when warning messages of Distance warning unavailable and Audi pre sense limited with beeping signal sounding every few miles. The dealership confirmed the issue but only blamed a dirty sensor for the issue.The problem persisted even with cleaned sensor for another 6 thousand miles of driving after which I got an active lane malfunction warning. Since then all the warning messages and beeping stopped, but also the pre sense, and lane monitoring no longer work. Paid extra money for these extra safety features but they are not working.

NHTSA complaint 11757652. Filed by an owner and not verified by NHTSA or by us.

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I was traveling on the expressway and suddenly my vehicle veered to the right. I immediately looked down to see if there was a lane-keeping assist indicator on and there wasn't. I wasn't exactly sure what was happening as no indicator lights were on. I then noticed the vehicle wasn't keeping the speed and it began slowing down. People began honking at me and a gentleman rolled down his window and yelled, "tire". At this point I looked at my driver's side mirror and notice something flapping from the tire rear tire area. Then I heard a loud noise as if there was a heavy duty truck coming up beside me and immediately pulled over on the side of the interstate. I immediately called for help and

NHTSA complaint 11747067, quoted in part. Filed by an owner and not verified by NHTSA or by us.

TIRES
The component that failed was the tire/wheel system on a rental vehicle from Enterprise. While driving on a dry highway in New Mexico, a tire pressure warning light appeared. Because we were in a remote area, we stopped at the nearest gas station and added air to the tire. After adding air, the warning light temporarily turned off, so I believed the issue was low tire pressure. However, while continuing to drive, the warning light came back on. We were traveling through an isolated area where towns and service stations were very far apart, and I was attempting to safely make it to the next available gas station or service area. While driving at highway speed, I suddenly heard a loud “boom

NHTSA complaint 11739966, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The vehicle exhibits multiple, unresolved safety-critical defects across software and mechanical systems that create an unpredictable and dangerous driving environment. Despite multiple repair attempts, the manufacturer has failed to certify the vehicle as safe for operation. 1. Critical ADAS Failures (Forward Collision/Lane Keeping): Automatic Emergency Braking (Pre-Sense): The vehicle suffers from unprompted alerts and phantom braking incidents, creating an immediate risk of rear-end collisions. Lane Keeping Assistance: The system has experienced unexpected steering pull, which could lead to an unprompted lane departure. Adaptive Cruise Control (ACC): The system consistently fails to

NHTSA complaint 11737704, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
21 Dec 2025 11,743 miles Audi Pre-sense slammed on the brakes while waiting to make a left. Pointing downhill slightly. No cars in the way. Turned it off completely. Was on the the Late setting. Will not stay off.

NHTSA complaint 11719686. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
02 January 2026 11,910 Continuous error Audi connect installation; error during installation. Error during installation. Please contact support.

NHTSA complaint 11719688. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Audi Q5

Model year Complaints Recalls Deaths
2025 42 1 —
2023 43 5 —
2022 22 4 —
2021 74 8 —
2020 25 6 —
2019 52 5 —
2018 207 6 —
2017 42 5 —
2016 77 5 —
2015 99 6 —
2014 105 5 —
2013 89 5 —
2012 168 6 —
2011 143 5 —
2010 100 4 —

Other 2024 Audi models

Q8 23 Q4 E-Tron 22 Q3 18

Complaints on file, same model year.

Every Audi on this site — 155 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst