Recall · 21V354000
Mercedes-Benz USA recalled 35 models over back over prevention
343,191
Vehicles covered
35
Models
48
Model years
May 14, 2021
Filed with NHTSA
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- The defect
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- What it can cause
- A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
- What the dealer does
- The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner. This one is fixed by a software update rather than a workshop visit.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup.
| Vehicle | Model years | Safety record |
|---|---|---|
| Mercedes-Benz A 220 | 2019 to 2021 | 201920202021 |
| Mercedes-Benz AMG A35 | 2020 to 2021 | Not published here |
| Mercedes-Benz AMG CLA35 | 2020 to 2021 | Not published here |
| Mercedes-Benz AMG CLA45 | 2020 to 2021 | Not published here |
| Mercedes-Benz AMG CLS53 | 2021 | Not published here |
| Mercedes-Benz AMG E53 | 2021 | Not published here |
| Mercedes-Benz AMG E63S | 2021 | Not published here |
| Mercedes-Benz AMG GLA35 | 2021 | Not published here |
| Mercedes-Benz AMG GLA45 | 2021 | Not published here |
| Mercedes-Benz AMG GLB35 | 2021 | Not published here |
| Mercedes-Benz AMG GLC43 | 2020 to 2021 | Not published here |
| Mercedes-Benz AMG GLC63 | 2020 to 2021 | Not published here |
| Mercedes-Benz AMG GLE53 | 2021 | 2021 |
| Mercedes-Benz AMG GLE63 S | 2021 | Not published here |
| Mercedes-Benz AMG GLS63 | 2021 | Not published here |
| Mercedes-Benz AMG GT43 | 2021 | Not published here |
| Mercedes-Benz AMG GT53 | 2021 | Not published here |
| Mercedes-Benz AMG GT63 | 2021 | Not published here |
| Mercedes-Benz AMG GT63S | 2021 | Not published here |
| Mercedes-Benz CLA 250 | 2020 to 2021 | 2020 |
| Mercedes-Benz CLS 450 | 2021 | Not published here |
| Mercedes-Benz E 350 | 2021 | 2021 |
| Mercedes-Benz E 450 | 2021 | Not published here |
| Mercedes-Benz GLA 250 | 2021 | 2021 |
| Mercedes-Benz GLB 250 | 2020 to 2021 | 20202021 |
| Mercedes-Benz GLC 300 | 2020 to 2021 | 20202021 |
| Mercedes-Benz GLC 350 E | 2020 | Not published here |
| Mercedes-Benz GLE 350 | 2020 to 2021 | 20202021 |
| Mercedes-Benz GLE 450 | 2020 to 2021 | 20202021 |
| Mercedes-Benz GLE 580 | 2020 to 2021 | Not published here |
| Mercedes-Benz GLS 450 | 2020 | 2020 |
| Mercedes-Benz GLS 580 | 2020 | Not published here |
| Mercedes-Benz GLS450 | 2021 | 2021 |
| Mercedes-Benz GLS580 | 2021 | Not published here |
| Mercedes-Benz Maybach GLS600 | 2021 | Not published here |
How this campaign compares
At 343,191 vehicles this is a bigger campaign than 97% of the 14,944 vehicle recalls with a published size filed from 1995 up to this one. The middle campaign among them covers 487. It covers model years 2019 to 2021, so the oldest vehicles on it were 2 model years old when the defect was reported to NHTSA.
Mercedes-Benz vehicles have been recalled over the back over prevention 3 times before this, most recently in April 2021 as 21V228000. That is not evidence the earlier repair failed.
This site holds the complaint record for 25 of the 48 model years the campaign names. Their owners have filed 663 complaints with NHTSA, 60 of them before this campaign was filed. 42 of those name the back over prevention, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in May 2019, 1 year before this filing.
The vehicles on this campaign carry 88 other recalls published here, the newest being: 26V481000 (latches/locks/linkages), 24V724000 (electrical system), 24V445000 (electrical system), 24V207000 (electrical system).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Mercedes-Benz USA, LLC with NHTSA on May 14, 2021 as campaign 21V354000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes. Data last checked 2021-05-14.
Independent developer and analyst