Recall · 21V934000
Daimler Vans USA recalled 4 models over structure
30
Vehicles covered
4
Models
4
Model years
December 1, 2021
Filed with NHTSA
STRUCTURE
- The defect
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The spring-loaded rear step bolt fasteners were not properly tightened.
- What it can cause
- Loose bolt fasteners may allow the rear step to separate from the vehicle, becoming a road hazard and increasing the risk of a crash.
- What the dealer does
- Dealers will tighten the bolt fasteners and replace the console and attaching hardware, free of charge. Owners notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HECKTRI.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
How this campaign compares
At 30 vehicles this is a small campaign: 83% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published are as large or larger. The middle campaign on file covers 472. It covers one model year, 2021, and the defect was reported to NHTSA in 2021, at or before the oldest model year it covers — as current as a recall gets.
Mercedes-Benz vehicles have been recalled over the structure 27 times before this, most recently in May 2021 as 21V403000. That is not evidence the earlier repair failed.
This site holds the complaint record for 3 of the 4 model years the campaign names. Their owners have filed 62 complaints with NHTSA, 4 of them before this campaign was filed. 4 of those name the structure, the system this recall is about — a count of complaints, not of this defect.
The vehicles on this campaign carry 17 other recalls published here, the newest being: 24V930000 (electrical system), 23V876000 (structure), 23V875000 (structure), 23V806000 (structure).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Daimler Vans USA, LLC with NHTSA on December 1, 2021 as campaign 21V934000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2021-12-01.
Independent developer and analyst