Recall · 23V177000
Mercedes-Benz USA recalled 11 models over visibility
61,450
Vehicles covered
11
Models
13
Model years
March 17, 2023
Filed with NHTSA
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
- The defect
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE350, GLE450, GLS450, GLS580, 2021 AMG GLE53, AMG GLE63, Maybach GLS600, AMG GLS63, and 2020 GLE580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
- What it can cause
- Water intrusion into the foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
- What the dealer does
- Dealers will inspect and reinstall the air conditioner drain hoses, as necessary, free of charge. Owner notification letters were mailed April 28, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of recall numbers 21V-288 and 19V-587. MBUSA's numbers for this recall are 2023030014 and 15.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
| Vehicle | Model years | Safety record |
|---|---|---|
| Mercedes-BenzAMG GLE53 | 2021 | 2021 |
| Mercedes-BenzAMG GLE63 | 2021 | Not published here |
| Mercedes-BenzAMG GLS63 | 2021 | Not published here |
| Mercedes-BenzGLE 350 | 2020 to 2021 | 20202021 |
| Mercedes-BenzGLE 450 | 2020 to 2021 | 20202021 |
| Mercedes-BenzGLE 580 | 2020 | Not published here |
| Mercedes-BenzGLS 450 | 2020 | 2020 |
| Mercedes-BenzGLS 580 | 2020 | Not published here |
| Mercedes-BenzGLS450 | 2021 | 2021 |
| Mercedes-BenzGLS580 | 2021 | Not published here |
| Mercedes-BenzMaybach GLS600 | 2021 | Not published here |
How this campaign compares
At 61,450 vehicles this is a bigger campaign than 90% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2020 to 2021, so the oldest vehicles on it were 3 model years old when the defect was reported to NHTSA.
Mercedes-Benz vehicles have been recalled over the visibility 14 times before this, most recently in February 2023 as 23V100000. That is not evidence the earlier repair failed.
This site holds the complaint record for 9 of the 13 model years the campaign names. Their owners have filed 270 complaints with NHTSA, 92 of them before this campaign was filed. 7 of those name the visibility, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in July 2019, 3 years before this filing.
The vehicles on this campaign carry 37 other recalls published here, the newest being: 24V724000 (electrical system), 24V207000 (electrical system), 24V118000 (power train), 23V880000 (fuel system, gasoline).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Mercedes-Benz USA, LLC with NHTSA on March 17, 2023 as campaign 23V177000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2023-03-17.
Independent developer and analyst