CSR

Dodge · NHTSA safety record

2011 Dodge Ram 3500

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

225

Complaints

3

Crashes

5

Fires

6

Injuries

0

Deaths

Owners of the 2011 Dodge Ram 3500 have filed 225 safety complaints with NHTSA between January 2011 and August 2026. The most complained-about system is the steering, named in 164 of them (73%). The typical failure was reported at 49,500 miles, the median across the 108 complaints that gave an odometer reading.

No recall campaign was matched to this year, make and model. That is not the same as a clean vehicle: recalls are issued against production ranges, and the only reliable check is your own VIN.

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Electrical overstress

EA19001

Closed engineering analysis · opened April 19, 2019 · closed September 19, 2024 · led to recall 20V024

the air bags

The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect.  During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW.  The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications.  The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU.  In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment.  FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle.  Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW.  These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes.  An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time.   In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU.  This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners.  Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW.  The risk associated with the ASIC is equally shared among all OEMS involved in the investigation.  The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage.  There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation.  The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU.  If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC.  Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC.  All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled.  In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024.  With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 225.

STEERING 164 73%
SUSPENSION 28 12%
ENGINE 21 9%
ELECTRICAL SYSTEM 17 8%
FUEL/PROPULSION SYSTEM 11 5%
POWER TRAIN 9 4%
SERVICE BRAKES 9 4%
UNKNOWN OR OTHER 6 3%
FUEL SYSTEM, DIESEL 5 2%
ENGINE AND ENGINE COOLING 4 2%
WHEELS 3 1%
AIR BAGS 2 1%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2014 at 113.

2011 2014 2026
2011 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

STEERING

3 injured · crash · towed · 120,000 miles

TRAVELING AT APPROXIMATLY 45 MPH ON SMOOTH PAVED ROAD. SUDDENLY SHOT TO LEFT INTO ONCOMING TRAFFIC. RESULTING IN SERIOUS INJURY. IT ALSO FELT AS IF THERE WAS A SUDDEN ACCELERATION. HOWEVER, EVERTHING OCCURRED IN AN INSTANT. SO, ACCELERATION MAY JUST BE PERCEIVED. WITNESS, FOLLOWING DESCRIBED SAME WAY TO PD.

NHTSA complaint 10945592. Filed by an owner and not verified by NHTSA or by us.

SEATS:FRONT ASSEMBLY:POWER ADJUST

1 injured · fire · 5,157 miles

THIS VEHICLE WAS BOUGHT NEW OCTOBER 2010 AND IN DECEMBER 2010 WE HAD TOOK IT TO BE SERVICED BECAUSE WHEN YOU TURNED ON THE HEATED SEAT, YOU COULD SMELL AN ELECTRICAL BURNING SMELL. DODGE ORDERED A NEW SEAT PAD AND REPLACED IT ON 1/11/11 AND WHEN WE TOOK IT IN WE ALSO MADE THEM AWARE THAT THE POWER SEAT ENTRY HAD STOPPED WORKING AND WHEN YOU USED THE SWITCH TO MOVE THE SEAT BACK, IT WENT ALL THE WAY FORWARD NEARLY PINNING MY HUSBAND IN THE SEAT BETWEEN THE STEERING WHEEL AND SEAT. DODGE RECALIBRATED THE DRIVERS SEAT, BUT SEAT STILL NEVER FUNCTIONED CORRECTLY. ON 2/15/11 I TOOK THE TRUCK BACK TO DODGE DUE TO THE HEATED SEAT NOT WORKING PROPERLY AND STILL SMELLING AN ELECTRICAL BURNING SMELL

NHTSA complaint 10441939, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES, HYDRAULIC

1 injured · 5 miles

TL* THE CONTACT OWNS A 2011 DODGE RAM 3500. THE CONTACT STATED THAT THE LEVER FOR THE INTEGRATED BRAKE CONTROL SYSTEM WAS POSITIONED DIRECTLY ABOVE HIS LEFT KNEE AREA ON THE DASHBOARD. AS A RESULT, THE CONTACT WOULD REPEATEDLY STRIKE HIS KNEE ON THE LEVER. THE CONTACT EXPRESSED CONCERNS OVER POSSIBLE FUTURE INJURIES AND STATED THAT THE LEVER SHOULD HAVE BEEN POSITIONED ELSEWHERE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5.

NHTSA complaint 10453546. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

1 injured · 540,000 miles

W 17, 2018 MY HUSBAND STOPPED ON THE SHOULDER OF A TWO LANE ROAD AND BELIEVES HE PUT THE TRUCK IN PARK; THE ENGINE WAS STILL RUNNING. HE REMOVED HIS FOOT FROM THE BRAKE, UNBUCKLED HIS SEAT BELT, OPENED THE DOOR AND STEPPED ONTO THE GROUND. AT THAT POINT THE TRUCK BEGAN TO ROLL FORWARD. HE RAN TO TRY TO CATCH IT AND FELL. THE LEFT REAR DUAL RAN OVER HIS LEFT FOOT, RIGHT ANKLE, AND UP THE BACK OF THE RIGHT LEG AS FAR AS THE HIP. THE TRUCK WAS PARKED ON LEVEL GROUND BUT ROLLED SLIGHTLY TO THE RIGHT, INTO A SHALLOW DITCH OR DEPRESSION. SLIGHT ELEVATION ON THE OTHER SIDE OF THE DITCH STOPPED THE FORWARD MOTION 20 OR 30 FEET FROM THE POINT AT WHICH IT BEGAN. WHEN MY HUSBAND EVENTUALLY REACHED THE

NHTSA complaint 11171826, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING
At random any time the truck goes over a bump in the road at about 25MPH to 65MPH the whole truck will start to shake violently and uncontrollably like an earthquake is happening and the steering wheel will shake back and fourth and not stop until the truck comes to a complete stop. I've had it happen at least fifty to a hundred times since I bought it on 3/6/2026 and the truck only has 155,000 Miles on it. From what I've read on the internet the "death wobble" is pretty common in Ram trucks from 1994 all the way through 2012 yet Ram hasn't done anything to fix the problem.

NHTSA complaint 11757085. Filed by an owner and not verified by NHTSA or by us.

STEERING
Seemingly at random whenever the truck goes over a bump at about 25MPH to 65MPH the whole truck will start to shake violently and uncontrollably like an earthquake is happening and the steering wheel will shake back and fourth and not stop until the truck comes to a complete stop. I've had it happen at least fifty to a hundred times since I bought it on 3-6-2026 and it only has 155,000 miles on it. The "Death Wobble has been a known problem on Ram 2500 and 3500 trucks built form 1994 through 2012 according to the internet. Yet nothing seems to have been done to fix it.

NHTSA complaint 11757090. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
A mechanic at professional auto shop diagnosed the failed TIPM. It caused the fuel sending pump in the fuel tank to stop pumping. The truck stalled while driving on the highway leaving me stranded in 2-degree weather. I read online that there was a lawsuit for this issue but don't know how to file to recoup the $1200+ repair bill on top of the $200 cost to tow it to the auto repair shop. There was an electrical draw and emergency flashers randomly turning on causing the batteries to die a month prior to the failure of the TIPM. I did have the check engine light come on when the fuel pump was cutting out and stalling. The truck is currently in the shop, and they ordered a new remanufactured

NHTSA complaint 11721694, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL

145,000 miles

The contact owns a 2011 Ram 3500. The contact stated that the OEM trailer brake controller indicated that the trailer brake was disconnected even though it was attached correctly. The failure occurred while different trailers were hitched to the vehicle. The vehicle was taken to a certified mechanic, but the cause of the failure was not determined. The contact replaced the OEM brakes with new OEM brakes; however, the failure persisted. The vehicle was taken back to an independent mechanic, who diagnosed and determined that there was not enough amp signal to recognize that the trailer was connected. The mechanic attached a magnetic pigtail line with magnets attached to both ends, and the

NHTSA complaint 11703652, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
While driving 70mph on the interstate, the truck randomly shut off. I lost power steering. Luckily I was going straight and there were no curves in the road, and I managed to pull the truck and trailer to the side of the road. All electrical assist, steering and brakes turned completely off, radio turned off, all electrical power was off. The engine shut off as well. As I was pulling over, the electrical turned back on but the engine did not. Once I was stopped, I turned the key off, waited 30 seconds, and then started the truck. It ran fine the rest of the way home, approximately 30 miles. I have not drove the truck since. This has happened 3 times, once parked idling after I pressed the

NHTSA complaint 11703434, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

96,000 miles

The contact owns a 2011 Ram 3500. The contact stated that during cold weather, the engine would not heat up properly and hesitated to start. In addition, the contact stated that on several occasions, the heater grid connector on the driver's side melted bolts and wiring that intruded into the engine, causing piston #6 to misfire. The contact related the failure to NHTSA Campaign Number: 23V060000 (Electrical System) however, the VIN was not included. There was no warning light illuminated. The local dealer was contacted; however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.

NHTSA complaint 11627228. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Dodge Ram 3500

Model year Complaints Recalls Deaths
2012 365 0
2010 150 1

Other 2011 Dodge models

Every Dodge on this site — 105 vehicles, 431 recall campaigns and 2 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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Independent developer and analyst