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Dodge · NHTSA safety record

2011 Dodge Ram 2500

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 298 safety complaints about the 2011 Dodge Ram 2500 with the US government. Of those, 3 describe a crash, 7 mention a fire, 4 people were injured and no death is recorded. No recall campaign has been matched to this year, make and model.

The most complained-about system is the steering, named in 210 complaints, 70% of the total. The typical failure was reported at 43,118 miles, the median across the 149 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers January 2011 to September 2026 · How this is counted

What is on file

298 complaints on file

298

Complaints

3

Describe a crash

7

Mention fire

4

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

No recall campaign was matched to this year, make and model. That is not the same as a clean vehicle: recalls are issued against production ranges, and the only reliable check is your own VIN.

Which system owners named

Complaints naming each system
STEERING 210 · 70%
SUSPENSION 37 · 12%
ENGINE 29 · 10%
ELECTRICAL SYSTEM 24 · 8%
FUEL/PROPULSION SYSTEM 17 · 6%
POWER TRAIN 16 · 5%
ENGINE AND ENGINE COOLING 11 · 4%
SERVICE BRAKES 10 · 3%
UNKNOWN OR OTHER 6 · 2%
STRUCTURE 5 · 2%
FUEL SYSTEM, DIESEL 4 · 1%
WHEELS 4 · 1%
0 85 169

One complaint can name several systems, so these add up to more than 298.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2014 at 142.

152 114 76 38
11 12 13 14 15 16 17 18 19 20 21 22 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2011 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2011 Dodge Ram 2500. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Defect investigations

1 on file

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Electrical overstress

EA19001

Closed engineering analysis · opened April 19, 2019 · closed September 19, 2024 · led to recall 20V024

the air bags

The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect.  During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW.  The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications.  The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU.  In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment.  FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle.  Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW.  These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes.  An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time.   In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU.  This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners.  Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW.  The risk associated with the ASIC is equally shared among all OEMS involved in the investigation.  The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage.  There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation.  The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU.  If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC.  Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC.  All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled.  In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024.  With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

STEERING

2 injured · crash · 48,000 miles

WHILE ROUNDING A LEFT HAND CURVE, LOST CONTROL OF THE VEHICLE WHEN THE VEHICLE SUDDENLY JERKED HARD TO THE LEFT. THE VEHICLE THEN STARTED AN UNCONTROLLABLE SPIN AND WENT OVER AN EMBANKMENT AND INTO A DRY CREEKBED. THE VEHICLE SUSTAINED SUBSTANTIAL DAMAGE. ON INSPECTION THE FRONT LEFT TIE ROD ASSEMBLY WAS BROKEN. MYSELF AND MY 14 YR SON SUSTAINED MINOR INJURIES. WE LATER RECEIVED NOTICE FROM CHRYSLER ON 12/24/2013 OF THE RECALL OF OUR VEHICLE FOR SAME FAILURE OF TIE ROD ASSEMBLY. *TR

NHTSA complaint 10557897. Filed by an owner and not verified by NHTSA or by us.

STEERING

1 injured · crash · 29,000 miles

TRUCK HAS THE N49 RECALL, TOOK IT TO DEALER IN FEB 2014, WANTED TO DO A FRONT END ALIGNMENT. TOLD HIM IT WAS A RECALL. ORDER PART (WAITED, WAITED) CALL BACK WAS 30TH ON LIST. THEN TOLD ME THEY DO ONE A WEEK. CALLED BACK IN 3 WEEKS, STILL 30TH ON LIST. ON JUNE 26 THE TRUCK STARTED TO SHAKE, LOST CONTROL AND WENT IN DITCH, PUSHING THE FRONT IN. CHRYSLER SAID THERE WAS NO INDICATION OF MANUFACTURING DEFECT AFTER THEY CONDUCTED AN INVESTIGATION. *TR

NHTSA complaint 10616044. Filed by an owner and not verified by NHTSA or by us.

LATCHES/LOCKS/LINKAGES

1 injured · 11,000 miles

TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT STATED THAT A PASSENGER WAS RESTING THEIR ARM ON THE WINDOW SEAL WHEN THE AUTOMATIC LOCK ENGAGED INDEPENDENTLY, PINCHING THE PASSENGER ON THE ARM BETWEEN THE LOCK AND THE WINDOW. THE FAILURE CAUSED SEVERE BRUISING TO THE PASSENGER. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC FOR DIAGNOSIS. THE MANUFACTURER HAD NOT YET BEEN NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE 11,000.

NHTSA complaint 10472631. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

fire · towed · 60,000 miles

TL* THE CONTACT OWNS A 2011 RAM 2500. WHILE DRIVING 65 MPH, THE CONTACT NOTICED A VIBRATION FOLLOWED BY A LARGE EXPLOSION. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE INSIDE OF THE VEHICLE FILLED WITH SMOKE AND A HOLE WAS OBSERVED IN THE FLOOR AREA ALONG WITH FLAMES. THE FIRE WAS EXTINGUISHED WITH A FIRE EXTINGUISHER. THE CONTACT CALLED 911 WHERE THE POLICE OFFICER WAITED FOR THE TOW TRUCK. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE DEALER (LITHIA CHRYSLER, 7171 WEST CANEL DR, KENNEWICK, WASHINGTON 99336) WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVELINE BECAME LOOSE. THE VEHICLE WAS TRADED IN DUE TO THE FAILURE. THE

NHTSA complaint 11065279, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

fire

Vehicle was parked and turned off for 4 days. Spontaneously combusted from the engine bay. Local fire department extinguished. No open recalls found, indicating an un-fused component failure.

NHTSA complaint 11765679. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Approximatly 6 years ago My TIPM failed on my 2011 dodge ram 2500. It was not under warrenty so I replaced it myself not knowing this was an ongoing problem with dodge products. My TIPM is again failing. What can be done with it? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint 11665348. Filed by an owner and not verified by NHTSA or by us.

STEERING
The steering became uncontrollable and wobbled so violently I could not keep my hands on the wheel. It will be open for inspection at any time. The safety of all other road users and pedestrians were put in grave danger. Due to the complete loss of steering control. This has happened to other ram owners I have talked with as well. The problem was addressed by my local mechanic. He recommended replacing the entire front end steering and suspension components I agreed he did the work, he did the work. I also replaced all four tires with new and had them balanced. Within 2 weeks this death wobble happened. There are no warning lamps for this problem.

NHTSA complaint 11624723. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Warped head / blown head gasket

NHTSA complaint 11611894. Filed by an owner and not verified by NHTSA or by us.

STEERING
Yesterday, 3/22/2024, I was driving northbound on I-15, fat left lane, approx. 80 mph/posted highway speed. Suddenly lost steering control on my 2011 Dodge Ram 2500 Cummins diesel truck. Front end/tires began vibrating, all steering control lost, truck veered to the right across 3 lanes of traffic and off into the dirt/sage brush to the right of the highway. It almost rolled over, but I was able to slow it to a stop. My dogs & I could have been killed. I turned the truck off for a few minutes, then re-started the ignition. Was mid-trip with no other transportation option, so I drove the rest of the way at much slower speeds, was able to get the truck to our home. I am still shaken from what

NHTSA complaint 11579069, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Some electrical components became inoperative in the quick minute. Fuel pump was running continuedly till the battery was drained. Mechanic, I had used before told me that the TIPM Module was defective and needed replaced. Truck just before the battery died was that not all Eletronic's were working. Interior lights, horn, cruise control, FOBs not responding to the vehicle. Mechanic stated that the TPIM did need to be replaced. Contacted dealership were purchased and they told me that there have been recalls out on this particular part. I know that from 2009 to 2017 there have been several models that were impacted by this part being defective. I do have the invoice from the mechanic that

NHTSA complaint 11491994, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Dodge Ram 2500

Model year Complaints Recalls Deaths
2012 283 0 —
2010 236 0 —

Other 2011 Dodge models

Every Dodge on this site — 105 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst