CSR

Dodge · NHTSA safety record

2011 Dodge Ram 5500

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

22

Complaints

1

Crashes

2

Fires

2

Injuries

0

Deaths

Owners of the 2011 Dodge Ram 5500 have filed 22 safety complaints with NHTSA between September 2012 and March 2018. The most complained-about system is the steering, named in 11 of them (50%). The typical failure was reported at 46,811 miles, the median across the 12 complaints that gave an odometer reading.

No recall campaign was matched to this year, make and model. That is not the same as a clean vehicle: recalls are issued against production ranges, and the only reliable check is your own VIN.

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Electrical overstress

EA19001

Closed engineering analysis · opened April 19, 2019 · closed September 19, 2024 · led to recall 20V024

the air bags

The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect.  During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW.  The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications.  The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU.  In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment.  FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle.  Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW.  These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes.  An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time.   In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU.  This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners.  Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW.  The risk associated with the ASIC is equally shared among all OEMS involved in the investigation.  The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage.  There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation.  The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU.  If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC.  Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC.  All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled.  In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024.  With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 22.

STEERING 11 50%
FUEL/PROPULSION SYSTEM 5 23%
ELECTRICAL SYSTEM 4 18%
ENGINE 4 18%
UNKNOWN OR OTHER 3 14%
ENGINE AND ENGINE COOLING 2 9%
FUEL SYSTEM, DIESEL 1 5%
POWER TRAIN 1 5%
SUSPENSION 1 5%
VISIBILITY/WIPER 1 5%
WHEELS 1 5%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2015 at 6.

2012 2015 2018
2012 to 2018

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

fire

TL* THE CONTACT OWNED A 2011 DODGE RAM 5500. THE CONTACT STATED THAT THE VEHICLE CAUGHT ON FIRE UNDER THE FRONT OF THE VEHICLE NEAR THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS DESTROYED. IT WAS UNKNOWN IF A POLICE AND A FIRE REPORT WERE FILED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 13V527000 (STEERING); HOWEVER, THE RECALL NOTICES WERE RECEIVED AFTER THE VEHICLE WAS DESTROYED DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA complaint 10715922. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING:ENGINE:DIESEL

fire

2011 DODGE RAM 5500. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE FIRE AND DIESEL FUEL HEATER ELECTRICAL CONNECTOR RECALL NOTICE. *SMD

NHTSA complaint 10720913. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
THE METAL STEM THAT IS CONNECTED TO THE PLASTIC HOUSING ACTS AS A GUIDE FOR THE SPRINGING ACTION OF THE SENDER. AS THE FUEL PUMP HEATED UP, INDICATED BY THE BLACK AREA ON THE FUEL SENDER, IT HEATED THE METAL TUBE AND BURNED A HOLE THROUGH THE TANK. THIS CAUSED A LEAK IN THE FUEL TANK AND A SPILL OF FUEL IN EXCESS OF 25 GALLONS AT A GAS STATION.

NHTSA complaint 11030505. Filed by an owner and not verified by NHTSA or by us.

ENGINE

77,093 miles

DIESEL EXHAUST FLUID (DEF) SYSTEM FAILURE. ENGINE LIGHT CAME ON WITH WARNING TO HAVE SERVICED OR VEHICLE WOULD NOT START AFTER XX MILES. WAS DEF SYSTEM, PIPE, INJECTOR, AND SENSORS.

NHTSA complaint 10983231. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

11,913 miles

-CONTROL MODULES REQUIRE UPDATES (ECM AND TCM) WHICH YOU HAVE TO PAY $120.00 FOR THE UPDATES. IT MAY CAUSE DRIVABILITY ISSUES. -INTAKE TUBE CLAMPS NEED REPLACING WHICH YOU CAN'T BUY THE CLAMP YOU HAVE TO PURCHASE THE INTAKE HOSE FOR $379.92.

NHTSA complaint 10855080. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM

103,782 miles

WHILE DRIVING, AT RANDOM, A WARNING WILL DISPLAY STATING THE FOLLOWING: "SERVICE DEF SYSTEM. ENGINE WILL NOT START AT 200 MILES. SEE DEALER" THIS HAS HAPPENED 10 OR MORE TIMES SINCE WE PURCHASED THE TRUCK. WE HAVE THE SAME PROBLEM WITH ANOTHER 2011 DODGE RAM 5500 WHICH WE PURCHASED WITH THIS ONE. WHEN WE BRING IT TO THE DEALER, THEY CANT GIVE AN EXACT REASON WHY THIS KEEPS OCCURRING. THEY ONCE TOLD ME "ITS BECAUSE THE VEHICLE WAS GOING 65 MPH ON THE HIGH WAY WHILE TOWING A VEHICLE." THE CHECK ENGINE LIGHT HAS BEEN ON IN THIS VEHICLE SINCE THE MONTH WE PURCHASED IT. THE DEALERSHIP HAS A HARD TIME SHUTTING IT OFF & KEEPING IT OFF. THIS SYSTEM LOCK-DOWN OF OUR RAM TOW TRUCK'S IS UNPREDICTABLE,

NHTSA complaint 10826107, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
THIS VEHICLE IS ON THE BUY BACK PROGRAM. CHRYSLERS 3RD PARTY TOOK SEVERAL MONTHS TO FILE THE PAPERWORK WITH A PRELIMINARY OFFER OF 35 THOUSAND DOLLARS ON THE BUY BACK. AT THE TIME THEY GUARANTEED THAT PRICE AND THAT IT COULD NOT BE LOWERED. NOW THEY ARE COMING BACK AND OFFERING 24K FOR THE SAME VEHICLE AND ARE REFUSING TO SPEAK TO US UNDER ANY CIRCUMSTANCES UNLESS WE DECLINE THE OFFER OR ACCEPT THE OFFER. FCA AND IMPARTIAL SERVICES IS REFUSING TO RE-PURCHASE OR REPAIR OUR VEHICLE THAT IS PART OF THE 13V-527 CAMPAIGN. WE HAVE BEEN FIGHTING WITH THEM NON STOP SINCE OCTOBER OF 2015 AND THEY ARE STILL REFUSING. THIS IS THE SECOND TIME I HAVE ATTEMPTED TO REACH NHTSA AND EVEN YOU GUYS ARE

NHTSA complaint 10818262, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Dodge Ram 5500

Model year Complaints Recalls Deaths
2012 40 0

Other 2011 Dodge models

Every Dodge on this site — 105 vehicles, 431 recall campaigns and 2 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst