Chevrolet · NHTSA safety record
Every safety complaint, recall and defect investigation the US government holds on this vehicle.
Owners have filed 138 safety complaints about the 2014 Chevrolet Captiva with the US government. Of those, 8 describe a crash, 2 mention a fire, 15 people were injured and no death is recorded. No recall campaign has been matched to this year, make and model.
The most complained-about system is the electrical system, named in 60 complaints, 43% of the total. The typical failure was reported at 62,600 miles, the median across the 104 complaints that gave an odometer reading.
Compiled from NHTSA's complaint, recall and investigation files · Covers May 2014 to August 2023 · How this is counted
138
Complaints
8
Describe a crash
2
Mention fire
15
People injured
0
Deaths
A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.
No recall campaign was matched to this year, make and model. That is not the same as a clean vehicle: recalls are issued against production ranges, and the only reliable check is your own VIN.
One complaint can name several systems, so these add up to more than 138.
By the year NHTSA received them, which is not the year the failures happened. They peaked in 2018 at 31.
This is the year the complaint was filed, not the year the failure happened. The range runs from 2014 to 2023.
NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2014 Chevrolet CAPTIVA, and it is a separate question from what owners report going wrong later.
| Test | SUV AWD | SUV FWD |
|---|---|---|
| Overall | ||
| Frontal crash | ||
| Frontal, driver | ||
| Frontal, passenger | ||
| Side crash | ||
| Side barrier | ||
| Side pole | ||
| Rollover | ||
| Chance of rollover | 15.9% | 18.5% |
A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.
Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.
4 injured · crash · towed
HEAD-ON COLLISION. OVER $13,000 IN PROPERTY DAMAGE. CAR DEEMED A TOTAL LOSS. AIR BAGS FAILED TO DEPLOY. DRIVER INJURED. FILED PERSONAL INJURY CLAIM AGAINST AT-FAULT DRIVER. INCURRED $39,087.48 IN MEDICAL BILLS OVER 7 MONTH TREATMENT PERIOD.
NHTSA complaint 11020605. Filed by an owner and not verified by NHTSA or by us.
3 injured · crash · towed · 76,000 miles
WE WERE INVOLVED IN A DOMINO EFFECT ACCIDENT, WHERE MY CAR WAS TOTALED. IT SUFFERED SEVERE FRONT AND REAR DAMAGE, WITH THE REAR WINDOW SHATTERED AS WE WERE STRUCK FROM BEHIND WHILE STOPPED IN TRAFFIC ON AN INTERSTATE. NONE OF THE AIRBAGS DEPLOYED.
NHTSA complaint 11412839. Filed by an owner and not verified by NHTSA or by us.
2 injured · crash · 47,200 miles
AIR BAGS DID NOT DEPLOY. IN MOTION. TURNING. CITY STREET. THE WHOLE FRONT AND FRONT BUMPER DESTROYED.
NHTSA complaint 11133189. Filed by an owner and not verified by NHTSA or by us.
1 injured · crash · towed · 141,000 miles
TL* THE CONTACT OWNED A 2014 CHEVROLET CAPTIVA. WHILE DRIVING 25 MPH, ANOTHER VEHICLE RAN THROUGH A STOP SIGN. THE CONTACT CRASHED INTO THE SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED SOFT TISSUE BRUISING, WHICH REQUIRED MEDICAL ATTENTION. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 141,000. THE CONSUMER STATED AFTER 6 WEEKS OF PHYSICAL THERAPY AND WORSENING PAIN, THE DOCTOR ADVISED SURGERY WAS NECESSARY FOR A NECK INJURY DUE TO THE AIRBAGS NOT DEPLOYING. THE MANUFACTURER STATED THE VEHICLE OPERATED AS DESIGNED. *JS
NHTSA complaint 11047808. Filed by an owner and not verified by NHTSA or by us.
fire · 134,000 miles
The contact owns a 2014 Chevrolet Captiva. The contact stated that while in the vehicle, she noticed smoke filling the interior of the vehicle. Upon visual inspection, she noticed the smoke originating from a fire on the passenger side visor. The contact stated that she was able to extinguish the fire herself after removing the visor from the vehicle. A police or fire report was not filed. No warning lights were illuminated. The vehicle was taken to the dealer, who failed to provide a diagnosis as to the cause of the failure. The vehicle was repaired as the visor was replaced, but the failure reoccurred. When the failure occurred, the second visor light was blinking as the driver's side
NHTSA complaint 11539471, quoted in part. Filed by an owner and not verified by NHTSA or by us.
Key gets stuck in the ignition. Turns off to ACC, but won’t turn back to LOCK. Cannot remove key.
NHTSA complaint 11521542. Filed by an owner and not verified by NHTSA or by us.
towed · 72,123 miles
The contact owns a 2014 Chevrolet Captiva. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power, stalled, and failed to restart. The check engine and service traction warning lights were illuminated. The contact also stated that on various occasions she was unable to remove the key from the ignition after turning off the vehicle and that the power seat was inoperable. The vehicle was towed to an independent mechanic on various occasions, where the failure could not be duplicated, and the contact was advised to take the vehicle to a local dealer for further diagnostic test and repair. The vehicle was taken and towed to the local dealer
NHTSA complaint 11516921, quoted in part. Filed by an owner and not verified by NHTSA or by us.
Electrical system dies unexpectedly. Stabilitrac system alert lights up and car starts shifting like crazy. All warning lights flash and door locks and dome lights start flashing. This happens even when driving on the highway. Very dangerous and needs to be addressed immediately.
NHTSA complaint 11494028. Filed by an owner and not verified by NHTSA or by us.
fire
2014 Chevrolet Captiva on Friday July 8th 2022, The sun visor catch on fire from the passenger seat. The reasons still are unknown. The issue could be ending in a disaster and I have to claim this problem as fast as I can
NHTSA complaint 11473116. Filed by an owner and not verified by NHTSA or by us.
Drive Belt Tensioner is broken, causing loud noise under the hood. The belt could be affected if not repaired and confirmed by Firestone Auto Care. Nothing else but Chevy GM will not fix the issue even though there is a specific service campaign bulletin in regards to the issue.
NHTSA complaint 11472566. Filed by an owner and not verified by NHTSA or by us.
Complaints on file, same model year.
Every Chevrolet on this site — 304 vehicles.
If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.
A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.
Compiled and maintained by guarledes
Independent developer and analyst