CSR

Ford · NHTSA safety record

2014 Ford Focus Electric

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

55

Complaints

1

Crashes

1

Fires

1

Injuries

0

Deaths

Owners of the 2014 Ford Focus Electric have filed 55 safety complaints with NHTSA between September 2013 and January 2022. The most complained-about system is the electrical system, named in 29 of them (53%). The typical failure was reported at 9,500 miles, the median across the 51 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

EQUIPMENT:ELECTRICAL

18V592000 · September 10, 2018

The defect
Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.
The risk
An overheated cord can increase the risk of a fire.
The remedy
Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. The recall began January 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.

Ford Motor Company · up to 49,197 vehicles across all model years covered

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

13V523000 · October 30, 2013

The defect
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Focus Electric vehicles manufactured September 15, 2011, through August 23, 2013. In the affected vehicles, a powertrain control module software problem may result in a stall-like condition.
The risk
An unexpected loss of power while driving increases the risk of a crash.
The remedy
Ford will notify owners, and dealers will reprogram the power control module, free of charge. The recall beganon November 22, 2013. Ford's recall campaign number is 13S09. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.

Ford Motor Company · up to 2,456 vehicles across all model years covered

Defect investigations (4)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Pedestrian alert sounds

DP22005

Closed defect petition · opened January 27, 2023 · closed August 7, 2023 · led to recall 22V063000

the electrical system

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

Door Latch Failures

RQ19005

Closed recall query · opened December 19, 2019 · closed February 7, 2022 · led to recall 20V177000

the latches, locks and linkages, the body structure

In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI?s investigation, Ford has announced three field actions, as discussed below.On March 23, 2020, Ford submitted Safety Recall 20V-177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V-246, 16V-643 and 17V-210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V-177 for affected states). As a remedy, Ford will replace all four door latches free of charge.On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V-177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V-177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under NHTSA TSB No. 10190990, a copy of which is available in this investigative file available at NHTSA.gov.On June 8, 2020, Ford submitted Safety Recall 20V-331 (Ford 20S30) addressing vehicles previously remedied under NHTSA Recalls 15V-246, 16V-643 and 17V-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford?s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford Mustang and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.Ford's actions address ODI's concerns at this time. ODI will take further action if warranted by new information. The reference (OD

Door Latch Failure

PE16001

Closed preliminary evaluation · opened January 16, 2016 · closed October 29, 2016 · led to recall 16V643000

the latches, locks and linkages

In January, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation based on consumers' allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2012-2013 Ford Focus vehicles (subject vehicles).ODI has received 464 unique reports related to the alleged problem, with over 200 claiming that the door(s) opened inadvertently while the vehicle was in motion.One consumer alleged an injury that occurred while driving when a door inadvertently opened and then closed on a child's arm.Another alleged that a door that inadvertently opened struck a parked vehicle.In response to ODI's information request, Ford Motor Company (Ford) provided 500 unique reports related to the alleged problem on the subject vehicles.Ford reported no injury or accident claims.Ford also submitted 1,513 warranty claims related to door latch failures.Many customers indicated that the affected door could not be latched at all and some of them decided to restrain the door by other means in order to operate the vehicle.Some customers also reported door latch failures occurring on multiple doors and at different times.Additionally, Ford stated that MY 2014-2015 Ford Focus, 2013-2015 Ford Escape, 2013-2015 Ford C-Max, 2014-2016 Ford Transit Connect, 2015 Ford Mustang, and 2015 Lincoln MKC, all use the same door latch as the 2012-2013 Ford Focus.On September 6, 2016, Ford notified ODI that it would conduct a safety recall (16V-643) to remedy the door latches in the MY 2012-2015 Ford Focus and other Ford models mentioned above (total of approximately 2 million vehicles).According to Ford, a component within the door latch may break preventing the door from latching.Ford dealers will replace all four door latches in the recalled vehicles with a new more robust latch design that is currently in production.The recall action initiated by the manufacturer appears to address the safety risks.Accordingly, this investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.

Electric powertrain propulsion failure

PE13031

Closed preliminary evaluation · opened September 6, 2013 · closed November 15, 2013 · led to recall 13V523000

the electrical system

In an October 28, 2013 letter to NHTSA, Ford Motor Company (Ford) submitted a recall notice identifying a defect in the Powertrain Control Module (PCM) software in approximately 2,456 model year (MY) 2012 through 2014 Ford Focus Electric vehicles manufactured from September 15, 2011 through August 23, 2013 (Recall No. 13V-523).According to Ford, PCM software faults may cause a complete loss of powertrain torque.When this condition occurs, drivers receive a red triangle indicator and the message Stop Safely Now in the instrument cluster.In addition, vehicle brake and steering systems will continue to operate normally and the vehicle can be restarted after going through a shutdown process.Ford and its supplier, Magna Powertrain, upgraded the PCM software to address powertrain shutdown conditions and issued a technical service bulletin on September 23, 2013 instructing dealers to reprogram the PCM on all affected vehicles. The Office of Defects Investigation (ODI) analyzed complaint data provided by Ford as well as complaints submitted to ODI from consumers. In total, there were 171 unique reports indicating loss of motive power while driving, and the predominant failure mode identified involved loss of powertrain torque.Ford began owner notification on November 5, 2012.Owners of the recalled vehicles are notified to take their vehicle to a Ford or Lincoln dealer who will reprogram the PCM to the latest calibration. See the investigative public file for copies of Ford's bulletin and owner letter.This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10536160,10534988,10534323,10531894,10525393,10525187,10523536,10521207,10516270,10512459,10512146,10509307,10543015,10542983,10542840,10542753,10538223,10537801,10537111,10537048,10536894,10536592,10536538,10536510,10526350,10524026,10522585,10521986,10521459,10519446,10545282.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 55.

ELECTRICAL SYSTEM 29 53%
POWER TRAIN 21 38%
ENGINE 16 29%
FUEL/PROPULSION SYSTEM 11 20%
STEERING 6 11%
VEHICLE SPEED CONTROL 5 9%
ELECTRONIC STABILITY CONTROL (ESC) 2 4%
SERVICE BRAKES 2 4%
UNKNOWN OR OTHER 2 4%
WHEELS 2 4%
EXTERIOR LIGHTING 1 2%
VISIBILITY/WIPER 1 2%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2015 at 19.

2013 2015 2022
2013 to 2022

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SERVICE BRAKES

1 injured · crash · towed

WHITTIER CA BRIGHT MOTEL CAR STRUCK [XXX] BROKEN LEG 2 RODS IN LEG HE DROVE BLACK SILVER FORD FOCUS 2014 DMV HINDER ME FROM GETTING A IDENTIFICATION CARD LICENSE NO [XXX] WRECKLESS DRIVER WHITE MAN FROM LONG BEACH APPLE BEES STARBUCKS LONG BEACH CA VIN UNAVAILABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA complaint 10790797. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire · 14,000 miles

TL* THE CONTACT LEASED A 2014 FORD FOCUS ELECTRIC. AFTER THE VEHICLE WAS CHARGED, IT WAS DISCOVERED THAT THE OUTLET HAD MELTED. THE MANUFACTURER WAS CONTACTED AND TOLD THE CONTACT THAT THERE MUST BE FAULTY WIRING AT THE RESIDENCE. AN ELECTRICIAN WAS CONTACTED AND STATED THAT THE WIRING WAS NOT FAULTY. THE OUTLET WAS REPLACED, HOWEVER, THE FAILURE RECURRED ON TWO OTHER OCCASIONS WHERE THE OUTLET MELTED AND WAS REPLACED. THE FAILURE ALSO OCCURRED AT THE CONTACT'S OFFICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CHARGING PLUG WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE

NHTSA complaint 10789507, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

30,000 miles

The contact owns a 2014 Ford Focus Electric. The contact stated that while driving at various speeds, an alarm alerted the driver to cease driving the vehicle immediately. The contact stated that shortly after the vehicle lost motive power. The contact would coast the vehicle to the side of the road and shift the vehicle to PARK. The contact would then open then close the vehicle, followed by pressing the start button to regain proper function. The failure occurred several times. The contact then took the vehicle to the dealer who diagnosed the vehicle however, the contact was not completely sure if the battery pack was replaced. The failure persisted. The manufacturer was made aware of the

NHTSA complaint 11447859, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

40,000 miles

TRANSMISSION WOULD NOT GO AFTER SITTING AT RED LIGHT A LIGHT CAME ON SAYING TRANSMISSION DEFAULT

NHTSA complaint 11232695. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER
WINDSHIELD WIPERS WILL STOP IN THE MIDDLE OF THE WINDSHIELD WHEN TURNED ON. THIS CONDITION OCCURS REGARDLESS OF SPEED SETTING OR THE INTERMITTENT SETTING. THIS CONDITION OCCURS REGARDLESS OF MOVING OR STATIONARY, SPEED OF MOTION, INTENSITY OF RAIN OR OTHER FACTORS. THIS HAS HAPPENED EVERY SINGLE TIME THAT I HAVE USED THE WINDSHIELD WIPERS.

NHTSA complaint 11205469. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

1 miles

I EXPERIENCED WHAT OTHERS HAVE CALLED THE 'STOP SAFELY NOW' WARNING LIGHT AND FOLLOWED BY THE LOSS POWER AND STEERING ISSUES ON CITY STREET. THIS ISSUE HAPPENED MANY TIMES RECENTLY ON THE LOCAL STREETS (MARCH - APRIL, 2019). THANKS GOD, THIS DIDN'T HAPPEN ON THE FREEWAY ( OTHERWISE, I CAN'T IMAGE WHAT COULD HAPPEN). I FOUND THE TSB 17-0045 ONLINE FOR THIS PROBLEM AND BROUGHT THIS TSB TO MY DEALERSHIP. THEY CHARGED ME $$ TO GET THIS CAR FIXED BY FOLLOWING THE INSTRUCTION OF THIS TSB ( HOPEFULLY THIS GOT FIXED). TSB 17-0045 SPECIFIED THE CARS BUILT 9/15-2011 TO 8/15/2014 MAY HAVE THIS ISSUE. MY CAR WAS BUILT ON JUNE 2014. I STRONGLY REQUEST NHTSA INVESTIGATE THIS URGENT SAFETY ISSUE.

NHTSA complaint 11197194. Filed by an owner and not verified by NHTSA or by us.

STEERING

31,000 miles

WHEN I FIRST BOUGHT THE CAR I HAD ISSUES WITH THE STEERING WHEEL THEY TOOK CARE OF THE PROBLEMS SO RECENTLY MY STEERING WHEEL ACTING UP AGAIN MAKING NOISES AND JUST YESTERDAY IT SAY STEERING LOSS SAFELY STOP SO I CHECK ONLINE THERE BEEN RECALLS ON STEERING ISSUES LUCKILY IT HAPPEN WHEN I PARK OR I WOULD OF BEEN IN A SERIOUS CRASH

NHTSA complaint 11104983. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM

61,000 miles

I GOT A LOAN ON THE CAR LAST YEAR OF 2017 AND THE CAR HAD ISSUES ACCELERATING. I DO NOT RECALL THE DATE BUT MY HUSBAND AND WAS ON THE HILL AND I AND IT STATED TRANSMISSION DEFAULT. I TOOK THE CAR TO FORD AND THEY REPLACED THE CLUTCH. FOR ABOUT 2MTHS IT WAS FINE. THEN IT WOULDN'T ACCELERATE PROBABLY. THE CAR THEN STARTS TURNING OFF IN TRAFFIC AND I ALMOST WAS IN A CAR ACCIDENT. I THEN REPLACED THE BATTERY. THEN I FINALLY DECIDED TO TAKE IT TO FORD AND THAT'S WHEN THEY TOLD ME I NEEDED MY ENTIRE FUEL SYSTEM REPLACED. I CAN NOT AFFORD THAT AND I AM UNABLE TO PURCHASE AN EXTENDED WARRANTY WHICH WILL NOT EVEN COVER THE EXISTING ISSUES EVEN IF I DID PURCHASE IT. I CONTINUE TO DRIVE THE CAR

NHTSA complaint 11099831, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ford Focus Electric

Model year Complaints Recalls Deaths
2015 12 2
2013 69 3
2012 33 3

Other 2014 Ford models

Every Ford on this site — 348 vehicles, 1210 recall campaigns and 10 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst