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Ford · NHTSA safety record

2014 Ford Police Interceptor Utilit

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

10

Complaints

0

Crashes

0

Fires

2

Injuries

0

Deaths

Owners of the 2014 Ford Police Interceptor Utilit have filed 10 safety complaints with NHTSA between October 2016 and April 2019. The most complained-about system is the steering, named in 3 of them (30%). The typical failure was reported at 68,160 miles, the median across the 8 complaints that gave an odometer reading.

No recall campaign was matched to this year, make and model. That is not the same as a clean vehicle: recalls are issued against production ranges, and the only reliable check is your own VIN.

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Ford Explorer Exhaust Odor

PE16008

Closed preliminary evaluation · opened July 1, 2016 · closed September 12, 2017

the engine and its cooling, the body structure

During the National Highway Traffic Safety Administration?s (NHTSA?s) investigation into the Ford carbon monoxide allegations, the Office of Defects Investigation (ODI) identified additional Vehicle Owner Questionnaire (VOQ) reports with similar exhaust odor claims.Presently, ODI has identified 791 VOQs for Model Year 2011-2017 Ford Explorers pertaining to exhaust odor claims.ODI has identified three crashes and 41 injuries potentially linked this issue.The reported injuries range from unspecified to loss of consciousness, with the majority being nausea, headaches, or dizziness ? all of which can be symptomatic of carbon monoxide exposure.Additionally, Ford provided 2,400 reports including owner complaints, warranty claims, dealer field reports, and legal claims, that involve 2,051 vehicles that may be connected to the exhaust odor issue.NHTSA's Vehicle Test and Research Center tested multiple vehicles, including complaint vehicles, during the investigation.ODI also conducted field inspections of complaint vehicles and crashes involving police units that occurred while the officers were on duty.When possible, data was collected to quantify carbon monoxide levels in the examined vehicles.Based on the information gathered to date, NHTSA upgraded this investigation to an Engineering Analysis (EA17-002).

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 10.

UNKNOWN OR OTHER 4 40%
STEERING 3 30%
SERVICE BRAKES 2 20%
ENGINE 1 10%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2017 at 4.

2016 2017 2019
2016 to 2019

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

UNKNOWN OR OTHER

1 injured · 84,000 miles

DURING A MORE THAN 1 HOUR DRIVE ON A TRIP, I WAS EXPOSED TO CARBON MONOXIDE LEVELS THAT LED TO ME BEING RUSHED TO THE EMERGENCY ROOM VIA AMBULANCE SUFFERING FROM SHORTNESS OF BREATH, CHEST PAIN, AND NEARLY PASSING OUT AT THE WHEEL. AT THE TIME I WAS TOLD BY FORD THAT MY INTERCEPTOR UTILITY WAS NOT AN AFFECTED VEHICLE, NOW IT SEEMS THAT IS NO LONGER THAT CASE. SOMEHOW CARBON MONOXIDE FROM THE VEHICLES EXHAUST IS LEAKING INTO THE CABIN OF THE VEHICLE. UPON TAKING THE INT. UTILITY TO TWO SEPARATE FORD DEALER SERVICE DEPARTMENTS AND 1 MHQ, NONE OF THE DEALERSHIPS SEEMED CONCERNED NOR WANTED TO HELP WITH THE ISSUE OR COULDN'T AS A RESULT OF FORD MOTOR COMPANY GIVING THE DEALERSHIPS NO GUIDANCE

NHTSA complaint 11015438, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

1 injured · 84,000 miles

WHEN CALIBRATED CO DETECTOR WAS PLACED IN MOTOR VEHICLE INTERIOR LEVELS WERE AT 43 PPM CONTINUOUS WHEN IDLING OR MOVING. THIS CAUSED OPERATOR TO BECOME SICK AND LETHARGIC.

NHTSA complaint 11194843. Filed by an owner and not verified by NHTSA or by us.

ENGINE

126,000 miles

THERE ARE EXHAUST FUMES ENTERING THE CABIN. IT OCCURS WHEN THE VEHICLE IS STANDING WITH THE ENGINE IDLING. THE FUMES ARE DRAWN IN THRU THE HEATER/AC VENTS. I CAN SMELL THIS AT THE PASSENGER SIDE OF THE HOOD WERE IT MEETS THE COWL. I HAVE PUT A CO DETECTOR IN FRONT OF THE AC VENT AND GOTTEN READINGS OF 90 PPM WHILE THE VEHICLE IS STATIONARY WITH THE HEATER ON. THIS DROPS TO 0 PPM ONCE THE VEHICLE IS MOVING. I HAVE CHANGED THE FRONT EXHAUST MANIFOLD, IT HAD A CRACK IN IT AT ONE OF THE WELDS. THAT MADE IT BETTER BUT THE FUMES STILL OCCUR JUST NOT AS BAD. I HAVE PLACE THE PROBE FROM THE CO DETECTOR AT THE FRONT EXHAUST MANIFOLD AFTER IT WAS REPLACED AND DIDN'T GET ANY CO READINGS BUT WHEN I

NHTSA complaint 11182181, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING

6,350 miles

CONDITION STARTED AFTER TIRE ROTATION AND ALIGNMENT. WHILE IN MOTION AT 30 MPH OR HIGHER THE VEHICLE EXHIBITS UNCOMMANDED STEERING AND DELAYED RESPONSE TO COMMANDED STREERING INPUTS. WHILE TURNING THE STEERING WHEEL IN A HIGH SPEED TURN THE STEERING WHEEL ANGLE AND THE ANGLE OF THE WHEELS DO NOT SEEM TO MATCH AND AFTER INCREASING THE ANGLE OF THE STEERING WHEEL TO COUNTER ACT THE MISMATCHED ANGLES THE STEERING RACK SUDDENLY RETURNS TO MATCH THE NOW COMMANDED INPUT, WHICH IF UNCORRECTED OR UNEXPECTED COULD RESULT IN LOSS OF CONTROL OF THE VEHICLE. WHILE AT SPEED IN A STRAIGHT LINE THE STEERING MAY WITH OUT ANY STEERING INPUTS BEGIN DEVIATING SLOWLY TO THE LEFT OR RIGHT AND THAN RETURN TO

NHTSA complaint 11152432, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING
AT 33,000 MILES, WHILE DRIVING (VEHICLE IN MOTION) AFTER FINISHING A TURN STEERING STAYS IN THE DIRECTION STEERED AND DOES NOT AUTOMATICALLY STRAIGHTEN OUT AND IS VERY DIFFICULT TO MANUALLY CORRECT THE DIRECTION OF THE VEHICLE. THIS PROBLEM HAPPENS AT ANY TIME.

NHTSA complaint 11130392. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

49,000 miles

REPORTING EXHAUST SMELL INSIDE CABIN WHEN VEHICLE IS AT IDLE AFTER REMOTE START AND AC DOES NOT RUN. SMELL IS ALSO NOTICEABLE DURING HIGHWAY OPERATION WITH AC IN RECIRCULATE, VEHICLE AS BUILT IS NOT EQUIPPED WITH REAR AC. DURING STREET OPERATION SMELL IS NOT PRESENT IF AC IS IN FRESH AIR MODE, BUT BECOMES PRESENT WHEN AC IS SET TO RECIRCULATE.

NHTSA complaint 10972408. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ford Police Interceptor Utilit

Model year Complaints Recalls Deaths
2013 12 2 —

Other 2014 Ford models

Focus 2,596 Escape 2,074 Explorer 1,673 F-150 1,516 Fusion 1,322 Fiesta 502 Edge 380 Mustang 359

Every Ford on this site — 348 vehicles, 1210 recall campaigns and 10 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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