CSR

Kia · NHTSA safety record

2014 Kia Soul

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 901 safety complaints about the 2014 Kia Soul with the US government. Of those, 33 describe a crash, 69 mention a fire, 28 people were injured and 1 death is recorded. 5 recall campaigns are open against it.

The most complained-about system is the engine, named in 552 complaints, 61% of the total. The typical failure was reported at 88,500 miles, the median across the 624 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers December 2013 to September 2026 · How this is counted

What is on file

901 complaints on file

901

Complaints

33

Describe a crash

69

Mention fire

28

People injured

1

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

Complaints rose 37% year on year: 41 in the twelve months to 2026-Q2, against 30 in the twelve before.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ENGINE 552 · 61%
EXTERIOR LIGHTING 130 · 14%
ELECTRICAL SYSTEM 98 · 11%
UNKNOWN OR OTHER 84 · 9%
POWER TRAIN 58 · 6%
ENGINE AND ENGINE COOLING 55 · 6%
STEERING 55 · 6%
FUEL/PROPULSION SYSTEM 54 · 6%
SERVICE BRAKES 31 · 3%
VEHICLE SPEED CONTROL 31 · 3%
AIR BAGS 26 · 3%
STRUCTURE 11 · 1%
0 223 446

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 901.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2019 at 177.

188 141 94 47
13 14 15 16 17 18 19 20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2013 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2014 Kia SOUL, and it is a separate question from what owners report going wrong later.

Test SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 14.7%
Stability control standard Forward collision warning standard Lane departure warning standard

A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

5 on file

AIR BAGS:FRONTAL

22V096000 · February 18, 2022

The defect
Kia Motors America (Kia) is recalling certain 2014 Soul vehicles. The front air bags may not deploy during a crash if the Air Bag Control Unit (ACU) loses communication with the front impact sensors.
The risk
Front air bags that do not deploy as intended can increase the risk of injury in a crash.
The remedy
Dealers will update the ACU software, free of charge. Owner notification letters were mailed April 4, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC229.

Kia Motors America · up to 128,280 vehicles across all model years covered

ENGINE

20V750000 · December 2, 2020

The defect
Kia Motors America (Kia) is recalling certain 2012-2013 Sorento, 2012-2015 Forte and Forte Koup, 2011-2013 Optima Hybrid, 2014-2015 Soul, and 2012 Sportage vehicles. An engine compartment fire can occur while driving.
The risk
An engine compartment fire increases the risk of injury.
The remedy
Kia will notify owners, and dealers will inspect the engine compartment for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, as necessary, free of charge. In addition, Kia dealers will update the Knock Sensor Detection System (KSDS) software, free of charge. The recall began January 27, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC200.

Kia Motors America · up to 294,756 vehicles across all model years covered

ENGINE

19V120000 · February 22, 2019

The defect
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
The risk
Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.
The remedy
Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.

Kia Motors America · up to 378,967 vehicles across all model years covered

STEERING

17V608000 · September 29, 2017

The defect
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
The risk
If the pinion gear separates, steering will be lost, increasing the risk of a crash.
The remedy
Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.

Kia Motors America · up to 342,381 vehicles across all model years covered

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

15V123000 · March 2, 2015

The defect
Kia Motors America (Kia) is recalling certain model year 2014-2015 Soul and Soul electric vehicles manufactured July 21, 2013, to January 8, 2015. A section of the accelerator pedal may bend and fracture.
The risk
If the vehicle has a bent or broken accelerator pedal, the driver may have difficulty accelerating the vehicle, increasing the risk of a crash.
The remedy
Kia will notify owners, and dealers will add a supporting rubber underneath the pedal stopper, free of charge. The recall began on March 24, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC116.

Kia Motors America · up to 208,858 vehicles across all model years covered

Defect investigations

3 on file

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Engine Fires

EA21003

Closed engineering analysis · opened December 22, 2021 · closed February 5, 2024 · led to recall 23V877

the engine

On March 29, 2019, the Office of Defects Investigation (ODI) opened two Preliminary Evaluations (PE19-003 on Hyundai and PE19-004 on Kia) to broadly investigate incidents of non-crash fires (regardless of origin or operational status of the vehicle) on various model year Hyundai and Kia vehicles.  During the PE investigations, Hyundai and Kia issued several recalls to address vehicle fires, including those due to engine failures involving various engine types.  The remedies for the engine failure recalls typically involve engine inspection (to detect existing damage), and if necessary, engine replacement.  Additionally, both manufacturers have been installing an engine control software modification known as Knock Sensor Detection Software (KSDS) which is intended to detect impending engine failure, alert the driver, and limit engine power (to lessen likelihood of engine failure).KSDS is being installed under recalls and non-safety field actions, and both companies have extended limited engine warranties (see recall files). On December 22, 2021, ODI upgraded PE19-003 and PE19-004 to this Engineering Analysis (EA21-003, covering both Hyundai and Kia) to evaluate the scope of the prior recalls related to engine failures/fires and the efficacy of the recall remedies for the recalls, as well as the long-term viability of related programs and non-safety field actions being conducted by Hyundai and Kia.  The former issue involved approximately 550,000 MY 2013 Hyundai Elantra, MY 2011 Kia Sorento, and MY 2012-2015 Kia Rio.  The latter issue involved approximately 2.5 million recalled vehicles, which have been identified as displaying potential remedy concerns: Hyundai recalls 15V-568, 17V-226, 20V-746, and 21V-727; and Kia recalls 17V-224, 19V-120, 20V-750, and 21V-844. Regarding the recall scope issue, among all of the scope vehicles identified at EA opening, ODI found only the MY 2011 Kia Sorento vehicles equipped with both the Theta II 2.4L 4-cylinder Multi-Point Injection (MPI) and the Lambda II 3.5L 6-cylinder MPI engines experienced relatively high rates of reported fires.  In December 2023, Kia issued recall 23V-877 that will cover about 80,000 MY 2011 Kia Sorento vehicles equipped with the Theta II 2.4L MPI engines.  The remedy will involve an inspection, and if necessary, a replacement of the engine, as well as the installation of KSDS.  It should be noted that in 2021 these vehicles were included in a KSDS product improvement campaign with warranty extension.  For the MY 2011 Sorento vehicles equipped with the Lambda II 3.5L engines, ODI believes that future engine failures/fires involving these vehicles will likely be due to a lax in adhering to the proper or scheduled engine maintenance (regular engine oil changes), rather than a design or manufacturing engine issue. Regarding the issue of the efficacy of the recall remedies, ODI found the majority of the recalled Hyundai and Kia vehicles, by model, experienced lower reported fire rates after the remedies were applied.  Furthermore, ODI found that for most vehicles that did not receive the recall remedies, by model, experienced relatively high fire rates.  To address this problem, Hyundai informed ODI in December 2023, that it will renotify all of its owners covered by the Hyundai recalls of engine failures/fires every 8 months for the next 3 years.  In December 2023, Kia stated that it will renotify the majority of its owners every 8 months for the next 3 years.Several previously recalled Kia models are excluded from the renotification due to their lower reported rates of engine fires.  Overall, the renotification actions will help to increase the recall completion rates, thus reduce the frequency of engine fires in the future. In view of the recall action being taken by Kia and renotification actions being taken by both Kia and Hyundai, ODI is closing this Engineering Analysis.  Also, both companies have been released from the 2020-iniated Consent Orders (Kia since November 2022 and Hyundai since November 2023).  The agency reserves the right to take additional action if warranted by future circumstances.  To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Non-crash Vehicle Fires

PE19004

Closed preliminary evaluation · opened March 29, 2019 · closed December 22, 2021 · led to recall 20V088000

the electrical system, the engine, the engine and its cooling, the exterior lighting, unknown or other

During this Preliminary Evaluation (PE), the Office of Defects Investigation (ODI) assessed the scope, frequency and potential safety-related consequences of non-crash vehicle fires caused by both engine failures and failures of other vehicle systems/components in model year (MY) 2011-2014 Kia Optima, MY 2011-2014 Kia Sorento and MY 2010-2015 Kia Soul vehicles equipped with Theta II, Gamma, Nu and Lambda II engines (approximately 1.7 million vehicles). ODI also reviewed field and other data on other Kia vehicles (approximately 3.6 million additional vehicles) equipped with the same engines used in the above-mentioned vehicles.As a result of this PE, Kia has issued NHTSA Recalls 20V-750 and 21V-844 to address potential engine failures and fires in certain Kia vehicles equipped with various engine types.Additional information on these and other related recall actions is available in the downloadable version of this resume available at NHTSA.gov.In addition, ODI has upgraded this PE to an Engineering Analysis (EA) 21-003 which will focus on potential recall scope concerns and recall remedy concerns related to the engine failure-related recalls mentioned above and conducted previously.See the EA21-003 Opening Resume available at NHTSA.gov for more information.Also available in the downloadable version of this resume is a list of the reference numbers for the 444 ODI reports, or Vehicle Owner Questionnaires (VOQs), cited above which ODI received through mid-November 2021.Note that the Manufacturer reports cited above are customer complaints received through March 2019.

Non-crash Vehicle Fires

DP18003

Closed defect petition · opened August 21, 2018 · closed May 10, 2019 · led to recall 18V907000

the electrical system, the engine, the engine and its cooling, the exterior lighting, unknown or other

In a letter dated June 11, 2018, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a safety defect investigation into non-collision related fires on model year (MY) 2011-2014 Kia Optima and Sorento, and Hyundai Sonata and Santa Fe vehicles. In a letter dated July 24, 2018, CAS requested that MY 2010-2015 Kia Soul vehicles be added to the petition. CAS stated that there is a higher number of complaints to NHTSA regarding non-crash fires on these vehicles compared to other similar vehicles. The Office of Defects Investigation (ODI) had already opened Recall Queries (RQ17-003 and RQ17-004) on all Kia and Hyundai vehicles equipped with Theta II engines for engine failures that may cause stalling and fires.The queries cover most of the petition subject Optima, Sorento, Sonata, and Santa Fe vehicles but not any of the subject Soul vehicles.On August 21, 2018, ODI opened a Defect Petition (DP18-003) to evaluate whether to grant or deny the CAS petition. ODI sent Information Request letters to Kia and Hyundai (September and October 2018) requesting information on all engine and non-engine related fires in the petition vehicles.ODI performed extensive analysis on the information obtained from Kia and Hyundai. During the DP18-003 analysis, Kia and Hyundai each initiated three additional safety recalls related to engine compartment fires on certain petitioned and non-petitioned vehicles (nearly 740,000 total vehicles: Recalls 18V-907, 18V-934, 19V-101, 19V-063, 19V-120, and 19V-204). Based on ODI?s review of the applicable materials, including responses to Information Requests sent to multiple manufacturers, Vehicle Owner Questionnaires (VOQ), and Early Warning Data, NHTSA decided to grant the petition.The CAS petition was granted on March 29, 2019. Preliminary Evaluations (PE19-003 on Hyundai and PE19-004 on Kia) have been opened to assess the scope, frequency, and potential safety-related consequences of alleged defects relating to non-collision vehicle fires in the 2011-2014 Kia Optima and Sorento, 2011-2014 Hyundai Sonata and Santa Fe, and 2010-2015 Kia Soul.Attached is a list of the reference numbers for the 404 VOQs cited above.

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ENGINE

1 death · fire

This vehicle was parked prior to the incident. The 2014 Kia Soul had been backed into parking space number 28 and pulled forward midway through the space where it appears the car was put back into park. It was here the occupant of the vehicle, Mr. Keith Nash perished in a fire that consumed his 2014 Kia Soul while taking his life. The 2014 Kia Soul has an open NHTSA recall 20V-750 and would have been eligible for settlement in the Kia Engine Class Action Settlement. [XXX] (C.D. Cal.) ( A copy of the Sharonville Police Report, [XXX] is attached along with the Sharonville Fire Department Incident type: [XXX] to this vehicle complaint. These reports go into great detail of this event. Based on

NHTSA complaint 11609041, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

2 injured · crash · 6,000 miles

TL* THE CONTACT OWNS 2014 KIA SOUL. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH, BRUISING AND BACK INJURIES. A SECOND PASSENGER SUSTAINED BRUISING AND A SPRAINED ARM. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND HAD NOT BEEN INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. THE VIN WAS NOT AVAILABLE. *TR

NHTSA complaint 10568239. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

2 injured · crash · 44,825 miles

THIS WAS A RENTAL CAR, THE ACCIDENT OCCURRED RESULTING FROM DRIVER ERROR IN A DARK RURAL AREA, SHARP S CURVE AND RAN OFF THE ROAD INTO A GUARDRAIL AND OVER A SLIGHT DITCH, THEN INTO A FENCE. DRIVER WAS TAKEN TO THE HOSPITAL BY AMBULANCE, THE FRONT SEAT PASSENGER HIT HEAD ON WINDSHIELD, CRACKED WINDSHIELD, AND NO AIRBAG DEPLOYMENT FOR EITHER OF THE FRONT SEAT PASSENGERS. AIR BAG LIGHT WAS ON AS NOTED IN POLICE REPORT. CHECKED FOR ANY OPEN RECALLS FOR THIS VIN, HOWEVER, 2012 KIA SOUL HAD RECALLS FOR FAULTY AIRBAGS. INTERESTING. *TR

NHTSA complaint 10683443. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

1 injured · fire · crash · 5,000 miles

THE VEHICLE HIT A TREE AT AN UNKNOWN RATE OF SPEED. THE SEAT BELTS FUNCTIONED, AND THE AIR BAGS WERE DEPLOYED. THE VEHICLE CAUGHT FIRE IMMEDIATELY OR SHORTLY THEREAFTER. TWO BYSTANDERS COULD NOT OPEN THE DOORS BECAUSE THE DOOR LOCKS WERE STILL ENGAGED. THEY HAD TO BREAK THE GLASS, MANUALLY UNLOCK THE DOORS, THEN OPEN THEM - THE DOORS FUNCTIONED NORMALLY AFTER UNLOCKED. IT IS MY UNDERSTANDING THAT THE DOOR LOCKS WERE SUPPOSED TO DISENGAGE WHEN THE AIRBAGS DEPLOYED - THEY DID NOT.

NHTSA complaint 10731189. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Trouble with acceleration, when coming to a full stop then trying to accelerate the car feels like it doesn't want to move. Slows down to approximately 15mph when going up hills even when gas pedal pushed down all the way. Feels like it's about to stall at stop signs, etc.

NHTSA complaint 11767687. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
I bought the car August 21st 2026 and I'm September 20th I was driving down the interstate and my car starting shaking. I found out it's the catholic converter. I read they're was a recall on the Kia for that issue.

NHTSA complaint 11766790. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
The Engine powered down to the point where the car stalled out. It would not accelerate. This was quite dangerous! I was in traffic when this happened. Trying to get it to a safer spot, I restarted the engine a few times; the brakes were extremely hard & wouldn't let me mash them down to catch to stop, so I immediately pulled the handbrake up & shut the engine off. I smelled a weird smell, like something was burning too. I had it towed to the shop & even though No lights were on, we plugged it up & it gave the 0420P code for the Bank 1 sensor Exhaust Flow issue. Mechanic stated he thought it might be the Catalytic Convertor. About 2 weeks beforehand, the oil light had come on, added 2

NHTSA complaint 11765798, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

towed

The contact owns a 2014 Kia Soul. The contact stated that while driving, the vehicle suddenly lost power and came to a complete stop. After cooling down for approximately 10 minutes, the vehicle was restarted; however, smoke emanated from the engine bay and entered the cabin, and the vehicle stalled in traffic without warning. The rod bearing engine failure warning light was illuminated. The manufacturer was notified of the failure and informed the contact that the vehicle was out of warranty. The vehicle was towed to a local dealer, where the technician inspected the vehicle but refused to perform repairs due to the high mileage. The failure mileage was unknown.

NHTSA complaint 11764822. Filed by an owner and not verified by NHTSA or by us.

ENGINE

towed · 110,724 miles

The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine. The contact researched and discovered that there were several unknown recalls associated with the VIN. The dealer was contacted by phone and made aware of the failure. The vehicle was towed to the dealer and was repaired under NHTSA Campaign Number: 20V750000 (Engine). The contact was informed that the vehicle had passed the recall inspection. The contact was informed that the engine needed to be replaced, but the failure was not associated with the recall. The contact was informed that the failure was not associated with rod bearing failure.

NHTSA complaint 11764037, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

175,000 miles

The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the air bag warning light unexpectedly illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 175,000

NHTSA complaint 11760945. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Kia Soul

Model year Complaints Recalls Deaths
2023 52 4 1
2022 88 1 3
2021 234 2 —
2020 381 1 8
2019 136 1 —
2018 218 1 1
2017 272 1 —
2016 815 2 —
2015 898 4 1
2013 662 3 —
2012 514 3 2
2011 194 3 1
2010 135 3 —

Other 2014 Kia models

Every Kia on this site — 181 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst