CSR

Mazda · NHTSA safety record

2014 Mazda CX-5

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

377

Complaints

7

Crashes

0

Fires

6

Injuries

0

Deaths

Owners of the 2014 Mazda CX-5 have filed 377 safety complaints with NHTSA between June 2013 and December 2025. The most complained-about system is the electrical system, named in 132 of them (35%). The typical failure was reported at 42,400 miles, the median across the 281 complaints that gave an odometer reading.

NHTSA has issued 3 recalls covering this vehicle.

Recalls (3)

STRUCTURE:BODY:HATCHBACK/LIFTGATE

16V644000 · September 6, 2016

The defect
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
The risk
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
The remedy
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.

Mazda North American Operations · up to 580,455 vehicles across all model years covered

STEERING

16V203000 · April 11, 2016

The defect
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
The risk
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
The remedy
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.

Mazda North American Operations · up to 578 vehicles across all model years covered

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP

16V064000 · February 3, 2016

The defect
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
The risk
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
The remedy
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.

Mazda North American Operations · up to 268,799 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 377.

ELECTRICAL SYSTEM 132 35%
VISIBILITY/WIPER 61 16%
UNKNOWN OR OTHER 58 15%
POWER TRAIN 50 13%
ENGINE 39 10%
STRUCTURE 32 8%
VISIBILITY 28 7%
SERVICE BRAKES 22 6%
ELECTRONIC STABILITY CONTROL (ESC) 12 3%
VEHICLE SPEED CONTROL 9 2%
AIR BAGS 8 2%
EXTERIOR LIGHTING 8 2%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2019 at 66.

2013 2019 2025
2013 to 2025

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

2 injured · crash · 25,000 miles

IMPACT WAS ON THE MAZDA DRIVER'S SIDE IN FRONT OF THE WHEEL AND INTO THE CAR- MADE A LEFT HAND TURN DID NOT SEE THE APPROACHING VEHICLE TRAVELING 50 MPH AND HIT THE REAR OF VEHICLE. THAT VEHICLE FLIPPED OVER AND INTO THE SNOWBANK OVER 4 LANES. AIRBAGS IN THE MAZDA DID NOT DEPLOY. CONCERNED AS THE PURCHASE OF THE VEHICLE WAS FOR SAFETY. *JS

NHTSA complaint 10690217. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

2 injured · 1 miles

OUR SUNROOF EXPLODED WHILE WE WERE DRIVING 55MPH ON A WINDY ROAD. SOUNDED LIKE A RIFLE SHOT. NO CLIFFS ABOVE US. NO DRAMATIC TEMP OR PRESSURE CHANGED. SEEMED LIKE A SPONTANEOUS EVENT.

NHTSA complaint 11098284. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

1 injured · crash · 24,000 miles

I WAS PARKING MY MAZDA CX5 IN A SPOT AT A SHOPPING CENTER AND WHEN I TOUCHED THE BRAKE WITH MY RIGHT FOOT AND WENT TO PUSH THE BUTTON TO TURN OFF THE CAR, IT SUDDENLY ACCELERATED FULL SPEED, JUMPING THE CURB AND SMASHING INTO A STOREFRONT. I NOTICED WHEN I STARTED THE CAR (ABOUT A MILE BEFORE THE ACCIDENT), IT WAS MAKING A VROOM SOUND LIKE IT WASN'T TOTALLY GETTING INTO GEAR. I DON'T KNOW IF IT'S A TRANSMISSION, BRAKE OR ACCELERATOR ISSUE - BUT THERE IS DEFINITELY SOMETHING WRONG. I DID NOT HIT THE ACCELERATOR INSTEAD OF THE BRAKE. WHEN I CALLED MAZDA THEY SAID THEY HAD NO REPORTS OF THIS BEING A PROBLEM. PLEASE ADVISE. THANK YOU.

NHTSA complaint 10670389. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

1 injured · 80,000 miles

ON THREE OCCASIONS, WHILE PARKING MY VEHICLE AND REVERSING OUT OF A PARKING SPOT, MY VEHICLE SLIPPED AND AUTOMATICALLY ACCELERATED FORWARD WITHOUT ME PRESSING THE GAS PEDAL. THE MOST RECENT INCIDENT OCCURRED ON MAY 17, 2018 WHILE I WAS ATTEMPTING TO PARK MY VEHICLE AND IT AUTOMATICALLY ACCELERATED WITHOUT ME PRESSING THE GAS PEDAL AND CAUSED ME TO CRASH INTO 2 POLES THAT WHERE PLACED IN FRONT OF A DOORWAY IN THE PARKING LOT. THE SECOND ISSUE I HAVE WITH THIS VEHICLE IS THE POWER BUTTON ON THE IGNITION WILL NOT TURN OFF WHEN I PRESS THE OFF BUTTON. IN ORDER FOR THE POWER TO TURN OFF, I HAVE TO CONTINUOUSLY PRESS THE BRAKE, MOVE THE PARKING GEAR BACK AND FORTH AND PRESS THE IGNITION BUTTON

NHTSA complaint 11096946, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The car's electrical system doesn't fully turn off after being put in park and turning the ignition off. The electrical system stays on, despite the engine and ignition turned off. It's a BIG problem that I've seen a lot of other people report. And yet Mazda refuses to address the issue.

NHTSA complaint 11704343. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
I was driving down the road and my right side curtain airbag deployed. I did let my insurance company know but was told that they couldn’t do anything for me since it was not an accident. I called the local Mazda dealership and they told me that they could inspect the vehicle but it would not be on them. That it could have been a rat that chewed on something to cause it to deploy because I was not the first owner of the vehicle. There was no other damage other than the airbag and where it came through on the side.

NHTSA complaint 11670101. Filed by an owner and not verified by NHTSA or by us.

STEERING

towed · 135,000 miles

The contact owns a 2014 Mazda CX-5. The contact stated that while her husband was driving at a slow speed and attempting to parallel park, there was an abnormal sound coming from the engine before the steering wheel seized. No warning light was illuminated. The contact's husband exited the vehicle to inspect the vehicle, and another person stopped to assist and became aware that the ball joint had detached. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the steering knuckle had separated from the strut assembly, causing the failure. The vehicle was not repaired. The dealer was contacted and stated that the vehicle was not under warranty. The

NHTSA complaint 11662815, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

190,000 miles

Odometer Fraud. The contact purchased a 2014 Mazda CX-5. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 86,000, and at the time of registration, it was discovered that the mileage was 190,000.

NHTSA complaint 11660608. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
CAR ACCESSORIES WILL NOT SHUT OFF WHEN I PUT VEHICLE IN PARK. THIS IS DANGEROUS DUE TO CAUSING THE BATTERY TO COMPLETELY DRAIN LEAVING ME STRANDED.

NHTSA complaint 11633341. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Auxiliary power will not turn off when vehicle is turned off. Radio , lights interior power , etc….. car turns off when button is pressed but interior power does not .

NHTSA complaint 11595830. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Mazda CX-5

Model year Complaints Recalls Deaths
2024 41 0
2023 59 0
2022 62 0
2021 143 0
2020 106 0
2019 265 2
2018 347 3
2017 148 1
2016 510 4
2015 133 3
2013 194 1

Other 2014 Mazda models

Every Mazda on this site — 81 vehicles, 161 recall campaigns and 2 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst