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Mazda · NHTSA safety record

2024 Mazda CX-5

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

41

Complaints

4

Crashes

1

Fires

2

Injuries

0

Deaths

Owners of the 2024 Mazda CX-5 have filed 41 safety complaints with NHTSA between November 2023 and July 2026. The most complained-about system is the engine, named in 7 of them (17%). The typical failure was reported at 24,000 miles, the median across the 3 complaints that gave an odometer reading.

No recall campaign was matched to this year, make and model. That is not the same as a clean vehicle: recalls are issued against production ranges, and the only reliable check is your own VIN.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 41.

UNKNOWN OR OTHER 9 22%
ENGINE 7 17%
SERVICE BRAKES 7 17%
FORWARD COLLISION AVOIDANCE 6 15%
VEHICLE SPEED CONTROL 5 12%
EXTERIOR LIGHTING 4 10%
SEATS 4 10%
POWER TRAIN 3 7%
AIR BAGS 2 5%
ELECTRICAL SYSTEM 2 5%
STEERING 2 5%
STRUCTURE 2 5%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 16.

2023 2026
2023 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SEAT BELTS

1 injured · crash · towed

The contact owned a 2024 Mazda CX-5. The contact stated that while the contact's daughter was driving at an undisclosed speed, the contact's vehicle was rear-ended. The front driver's side seat belt restraint did not function as intended. The contact's daughter was pushed forward out of the front driver's seat without restraint. The contact stated that the driver's side headrest detached due to the impact, and the back of the front driver's side seat fractured and detached. In addition, the air bag did not deploy. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss by the insurance company. A Police report was filed. The contact's daughter was transported by

NHTSA complaint 11699243, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

1 injured · crash

This vehicle belongs to my friend, but I was the injured party. She was visiting me and realized she forgot her phone,.the vehicle wias at the top of my driveway and in park. She wanted to go back in the house to look and got out of the car & left the door open., I leaned into the car to press stop engine and immediately the car began to roll down the hill, dragging me 50'. Car still in park slammed into the stone wall of my garage.I had injuries to my right leg. aplit lip, frctured nasal bone, nerve damage to my thigh and torn meniscus. The Ambulance arrived, I was taken to the hospital and treated. Witnesses signed affadavits confirming vehicle still in Park. I have not been awarded any

NHTSA complaint 11699285, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

fire

My car caught on fire on [CCC] and it's completely burned down, a total loss. Following is information about my car and some summary of what happened. Car information: - Mazda CX5 2024 - Bought in June or July 2024(car payment only made 22 times so far) - Odometer 24,445mi(as of 05/15/2026) What happened: - In [XXX] Friday afternoon, I was in Bellevue and noticed an engine overheat warning. So, I stopped immediately to cool down and called Mazda Dealership(Lee Johnson Mazda) to schedule a service. - Then after 20-30 minutes, I started the car again and the warning was gone. So I drove slowly and got on [XXX] to head home in Kirkland. I was already driving slowly. - After a few minutes,

NHTSA complaint 11739827, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash

Something malfunctioned with the brake system of the car. The car was in park and off. I exited the car, reached back into the car for an item, and shut the door. I then walked up the driveway and to the front door. At that point, the car began to roll down the driveway. Someone coming down the road in front of the driveway hit it on the front passenger side. The car then continued to roll across the street and part way up the driveway across the street, coming back across the street and then ran into the same car that hit it. I was then able to open the car door and get inside. It was still off and in park. I depressed the brake pedal, started the car, put it into drive, and moved it to

NHTSA complaint 11605788, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL
See attached document for complaint.

NHTSA complaint 11747755. Filed by an owner and not verified by NHTSA or by us.

SEATS
Driver side seat rocks back and forth when braking and cornering. Feels loose

NHTSA complaint 11745775. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE: WARNINGS
On 06/18/2026, the vehicle displayed multiple safety warnings, including ABS malfunction, dynamic stability control/traction control malfunction, Smart Brake Support and Forward Obstruction Warning disabled, possible forward sensing camera malfunction, and airbag/seat belt pre-tensioner malfunction. These warnings involve braking, stability control, collision avoidance, airbag, and seat belt safety systems. This was not the first occurrence. On 04/24/2025, the vehicle displayed similar warnings, including critical brake system/Electronic Brake Force Distribution malfunction, ABS malfunction, Smart Brake Support and Forward Obstruction Warning disabled, possible forward sensing camera

NHTSA complaint 11745244, quoted in part. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
Faulty headlights. One was replaced at 35,678 miles (passenger side) The other one is going bad (driver's side) (approximate mileage: 55,000) A dealer has confirmed the problem. Quoted 19223.93 for the replacement on 04/21/26. Manufacturer informed. No help. No warning messages for faulty headlights.

NHTSA complaint 11742330. Filed by an owner and not verified by NHTSA or by us.

ENGINE

39,381 miles

The contact owns a 2024 Mazda CX-5. The contact stated while driving at 45 MPH, the check engine light illmiunated. The contact mention when depressing accelerator pedal, the RPM's get suck independently and the vehicle fails to respond as intended. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, however the dignanoses was unknown. The vehicle was not repaired. The manufacturer was not notified on the failure. The approximate failure mileage was 39,381.

NHTSA complaint 11739528. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Mazda CX-5

Model year Complaints Recalls Deaths
2023 59 0 —
2022 62 0 —
2021 143 0 —
2020 106 0 —
2019 265 2 —
2018 347 3 —
2017 148 1 —
2016 510 4 —
2015 133 3 —
2014 377 3 —
2013 194 1 —

Other 2024 Mazda models

CX-90 326 CX-90 Plug-IN Hybrid 95 CX-50 32 CX-30 29 MAZDA3 12

Every Mazda on this site — 81 vehicles, 161 recall campaigns and 2 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst