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Mazda · NHTSA safety record

2024 Mazda CX-30

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 31 safety complaints about the 2024 Mazda CX-30 with the US government. Of those, 2 describe a crash, 1 mentions a fire, 3 people were injured and no death is recorded. 2 recall campaigns are open against it, covering the air bags and lane departure warning.

The most complained-about system is forward collision avoidance, named in 9 complaints, 29% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers March 2024 to September 2026 · How this is counted

What is on file

31 complaints on file

31

Complaints

2

Describe a crash

1

Mention fire

3

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
FORWARD COLLISION AVOIDANCE 9 · 29%
AIR BAGS 7 · 23%
ELECTRICAL SYSTEM 6 · 19%
UNKNOWN OR OTHER 6 · 19%
SERVICE BRAKES 5 · 16%
LANE DEPARTURE 4 · 13%
POWER TRAIN 2 · 6%
SEATS 2 · 6%
STRUCTURE 2 · 6%
EXTERIOR LIGHTING 1 · 3%
FUEL/PROPULSION SYSTEM 1 · 3%
SERVICE BRAKES, HYDRAULIC 1 · 3%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 31.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 13.

16 12 8 4
24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2024 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2024 Mazda CX-30, and it is a separate question from what owners report going wrong later.

Test SUV AWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 14.7%
Stability control standard Forward collision warning standard Lane departure warning standard

A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

2 on file

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE

25V357000 · May 29, 2025

The defect
Mazda North American Operations is recalling certain 2024-2025 Mazda3 and CX30 vehicles. The Sophisticated Air Bag Sensor (SAS) units may set an error code and deactivate the air bags, due to a low battery condition.
The risk
Air bags that do not deploy in the event of a crash increase the risk of injury.
The remedy
Dealers will reprogram the SAS unit with improved software or replace the unit, free of charge. Owner notification letters were mailed July 24, 2025. Mazda's number for this recall is 7525E.

Mazda North American Operations · up to 171,412 vehicles across all model years covered

LANE DEPARTURE: SENSING SYSTEM: CAMERA

24V649000 · September 3, 2024

The defect
Mazda North American Operations (Mazda) is recalling certain 2024 Mazda 3, CX-30, and 2025 CX-50 vehicles. A malfunction in the forward sensing camera (FSC) may prevent the automatic emergency braking system and the lane-keep assist system from functioning. In addition, the headlights will not automatically adjust from high beams to low beams as intended.
The risk
Automatic braking, steering assist, and headlight control systems that do not function as intended can increase the risk of a crash.
The remedy
Dealers will inspect and replace the forward sensing camera as necessary, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Mazda customer service at 1-800-222-5500, Option 6. Mazda's number for this recall is 6824H.

Mazda North American Operations · up to 672 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SERVICE BRAKES

2 injured · crash · towed

While driving normally at highway speed on I-880 South, the braking system failed to decelerate the vehicle. When the brake pedal was pressed firmly, there was no normal slowing—only a sliding sensation, as if the wheels locked and the car moved forward on ice. This led to a collision with a stopped vehicle ahead. The following day, the Mazda App displayed a red alert message: “Brake system malfunction. Braking effectiveness may be decreased.” The vehicle’s airbags deployed very forcefully, causing bruising to both driver and passenger, even though the impact was not severe. Three days before the incident, the vehicle had a scheduled maintenance and recall service at a Mazda dealer,

NHTSA complaint 11693587, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES, HYDRAULIC

1 injured · crash · towed · 38,377 miles

The contact rented a 2024 Mazda CX-30. The contact stated that while driving at highway speeds, an "i-ACTIVSENSE Partially Disabled Front Radar Malfunction" warning message appeared on the instrument panel. The contact attempted to exit the highway; however, the vehicle failed to stop upon depression of the brake pedal. The contact continued to pump the brakes and even engaged the emergency brakes, but the vehicle failed to stop. Due to the failure, the contact crashed into the vehicle in front of her as the "Vehicle System Malfunction, Have the Vehicle Inspected" warning message appeared on the instrument panel. The air bags did not deploy upon impact. The contact later sought medical

NHTSA complaint 11703230, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SEATS

fire

I have a brand new Mazda CX-30 with less than 10k miles. I was not made aware of the seat material being highly flamible. Luckily I nor my kids were in the car when the seat caught fire due to a magnifying effect. Magnifying Effect (Sunlight): If a clear glass or plastic object (like a water bottle, eyeglasses, or even a certain type of air freshener) was left on the seat in direct sunlight, it could have acted as a lens, focusing the sun's rays onto a small area of the seat material. Over time, this concentrated heat could become intense enough to ignite the fabric, especially if it's dry and flammable. This is more likely to happen on a hot, sunny day. I brought this up with the

NHTSA complaint 11653829, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
The vehicle is experiencing premature transmission failure, since about 9,000 miles. Mazda has been dropping the ball at replacing it under warranty and we found out there are 3 other CX-30s that I know of with similar issues. I believe Mazda has a faulty transmission in these cars based off my findings and other complaints.

NHTSA complaint 11762963. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
What is happening with my car are the exact symptoms of the known Mazda Recall 6824H - where the Smart Brake Support suddenly engages for no reason and when it does not need to - which has almost caused me to be rear-ended a few times. This has happened at least 7-8 times since I have owned the vehicle. Apparently, my VIN does not fall under the cars that Mazda reports for the Recall, but nonetheless, my car is still malfunctioning as the Recall describes, which is a safety issue for me. The Recall also states: "Due to an improper program setting, affected FSC (cameras) were not updated from production mode to normal mode. As a result, all three systems described (HBC, SBS, LAS) will not

NHTSA complaint 11760963, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Reporting Product Defect in Mazda Vehicles I am writing to bring to your attention a recurring design flaw affecting current Mazda vehicles, including models such as CX30, MX30, and potentially the Mazda3 series. Following heavy rain or high humidity conditions, there is a consistent issue with the tire pressure sensor alarming and the smart key being unable to unlock the car doors. I have checked my key fob battery, RF function, car battery - none of these are the root cause. Despite consulting local dealerships and various Mazda forums, no one seems to have a definitive solution to this problem. Therefore, I am reaching out to report the existence of this product defect. This issue

NHTSA complaint 11757051, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
When I first got my Mazda CX30 2024 New lease ,my Breaks were very weak & didn't perform as new. Only 2 years later w 9K miles on it, Mazda states my breaks need to be replaced. My rotors need to be shave. A whole list of services on a car thats 2 years old. My concern is, break service at 9K confirm my car wasn't new and that Mazda put my Safety at risk w Old Breaks... Mazda is hiding somerhing about my breaks playing games...in the mean time I feel my safety is in jeopardy with defective breaks that maza should fully cover under warranty. Which they won't honor. Putting my safety in jeopardy

NHTSA complaint 11754347. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
What component or system failed or malfunctioned, and is it available for inspection upon request? The automatic braking turned on while I was accelerating. My car is available for inspection. How was your safety or the safety of others put at risk? I could have been rear ended because my car automatically braked at an unpredictable time in rush hour traffic with someone very close behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? It has happened to me maybe 4 times before but the dealer hasn't been able to reproduce it. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were

NHTSA complaint 11744391, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
[XXX] fuel door assembly has come loose from body. It looks like the clips that hold it in place have become worn or loose by the weight of the gas nozzle or by the fact that the gas door will not close correctly and car wash machine has made it looser and it appears to not shut all the way, and the body colored panel has fallen off as a result and when you pump gas, the assembly moves may be possibly causing it to leak gasoline if the seal or gasket becomes dislodged because of the loose clips that hold assembly to the body panel. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint 11738294. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Mazda CX-30

Model year Complaints Recalls Deaths
2025 26 1 —
2023 25 1 —
2022 33 1 —
2021 101 2 —
2020 33 3 —

Other 2024 Mazda models

CX-90 345 CX-90 Plug-IN Hybrid 95 CX-5 44 CX-50 33 MAZDA3 12

Complaints on file, same model year.

Every Mazda on this site — 82 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst