Every safety complaint, recall and defect investigation the US government
holds on this vehicle.
Owners have filed 95 safety complaints
about the 2024 Mazda CX-90 Plug-IN Hybrid with the US government. Of those, 7 describe a crash, 4 people were injured and no death is recorded. No recall campaign has been matched to this year, make and model.
The most complained-about system is the electrical system,
named in 33 complaints, 35% of the total.
Compiled from NHTSA's complaint, recall and investigation files
· Covers August 2023 to February 2026 · How this is counted
What is on file
95 complaints on file
95
Complaints
7
Describe a crash
0
Mention fire
4
People injured
0
Deaths
A complaint is an unverified account by the person who filed it, not a
finding of fault. One complaint is one ODI number, which is how NHTSA counts
them.
No recall campaign was matched to this year, make and model. That is not
the same as a clean vehicle: recalls are issued against production
ranges, and the only reliable check is your own VIN.
Which system owners named
Complaints naming each system
ELECTRICAL SYSTEM 33 · 35%
33 35%
ENGINE 30 · 32%
30 32%
STEERING 17 · 18%
17 18%
FORWARD COLLISION AVOIDANCE 15 · 16%
15 16%
FUEL/PROPULSION SYSTEM 13 · 14%
13 14%
UNKNOWN OR OTHER 13 · 14%
13 14%
POWER TRAIN 9 · 9%
9 9%
LANE DEPARTURE 7 · 7%
7 7%
VEHICLE SPEED CONTROL 7 · 7%
7 7%
VISIBILITY/WIPER 5 · 5%
5 5%
SERVICE BRAKES 3 · 3%
3 3%
BACK OVER PREVENTION 2 · 2%
2 2%
01531
One complaint can name several systems, so these add up to more than 95.
When the complaints arrived
By the year NHTSA received them
By the year NHTSA received them, which is not the year the failures
happened. They peaked in 2024 at 44.
48 36 24 12
232023242024252025262026
This is the year the complaint was filed, not the year the failure
happened. The range runs from 2023 to 2026, the last of them a part year, which is why its column is drawn faint.
Crash test ratings
NHTSA New Car Assessment Program
NHTSA has not crash tested the 2024 Mazda CX-90 Plug-IN Hybrid. Its New Car Assessment Program
tests a selection of each year's vehicles and does not reach
motorcycles, heavy trucks, motorhomes or most low-volume models, so
an absence here says nothing about how the vehicle would perform. It
is not a low score.
What owners have reported about this vehicle is below, and it is a
different question: a crash test measures what happens to the people
inside in a controlled impact, while a complaint records what broke
during ordinary use.
Defect investigations
1 on file
An investigation means NHTSA has decided a pattern is worth examining. A
preliminary evaluation is often closed with no action; an engineering
analysis is the stage that usually precedes a recall.
Momentary increase in steering effort after recall remedy
RQ26002
Still open recall query · opened January 26, 2026
the steering
The Office of Defects Investigation (ODI) has received 26 complaints and several Early Warning Reporting (EWR) Field Reports alleging intermittent and brief increases in steering effort (described as “sticky steering”) during the drive cycle in model year (MY) 2024 CX-90 vehicles manufactured by Mazda North American Operations (Mazda) subject to Recall 24V2022. In each complaint, the vehicle had the recall remedy completed prior to the reported incident. Recall 24V022 addresses a sudden and unexpected change of steering effort while driving caused by excessive worm gear friction force. After receiving the recall 24V022 remedy, consumers report sudden increases of steering effort while driving. Sudden and unexpected change of steering effort while driving may increase the risk of a crash. ODI is opening this Recall Query (RQ) to assess the adequacy of the remedy for Recall 24V022 and to identify the cause(s) of the conditions leading to the post-remedy reports. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
In owners’ own words
Quoted from the complaint file
Quoted from NHTSA's complaint file. These are unverified accounts by the
people who filed them, not findings of fault.
VEHICLE SPEED CONTROL
2 injured · crash
I was driving in EV mode and was behind another vehicle waiting to turn out of a plaza. The exit is on a slope which is important to mention. The car in front of me began to turn and as I was releasing the brake to move up the hill, the car engine kicked on, the RPM’s went up extremely high as if the accelerator was being pressed all the way to the floor, the car jolted forward on its own and hit the car in front of me. I kept trying to brake, but the car continued to accelerate on its own into the car in front of me a second time. I understand that when on a slope driving in EV mode, the cars engine will kick in to allow the car enough momentum to make it up the hill. However, in this …
NHTSA complaint 11614103, quoted in part. Filed by an owner and not verified by NHTSA or by us.
STEERING
1 injured · crash · towed
On 12/09/23, my 2024 Mazda CX-90 PHEV, purchased on 11/11/23, just got out of the driveway to make a left turn around 500 feet from the driveway when there was resistance in turning the steering wheel left, causing vehicle to swerve to the right and hitting the fire hydrant on the side of the road located just around the corner. Both airbags deployed causing extensive damage to the passenger front side of the car. The automatic emergency braking did not engage to avoid collision with the fire hydrant. One of the passengers suffered avascular necrosis of the hip as a result of the accident. The vehicle was towed to a collision center, then towed to the Mazda dealership, but according to the …
NHTSA complaint 11578372, quoted in part. Filed by an owner and not verified by NHTSA or by us.
STEERING
1 injured · crash · towed
At approximately 16:50 engine malfunction warning light appeared and dealership was notified. Appointment scheduled for 4 days after. At 17:21 car began swerving uncontrollably along I80 with warning “engine malfunction, have the vehicle inspected.” The car was shaking violently and veered off the road into the ditch between the eastbound and westbound highway. The car was totaled. Review of the vehicle app indicated that just before the crash at 17:19 several critical vehicle malfunctions messages appeared. The vehicle crashed at 17:21.
NHTSA complaint 11641436. Filed by an owner and not verified by NHTSA or by us.
POWER TRAIN
crash · towed
Driving up snowy pass on I-90 approaching the top of Snoqualmie Pass. Vehicle stalled and warning lights flashed critical warning and loss of power. The vehicle stopped in the middle of the highway and would not start or go into drive. After a few minutes, because of speeding and adverse conditions, another driver collided with my vehicle from behind. Another following vehicle lost control and ran off the road. Nobody was injured. Mazda has not provided any information to what happened with the vehicle. We added about 12k miles in the 5 months of driving it, so we had lots of testing with it, and never ran into this serious of an issue with this or any other vehicle.
NHTSA complaint 11583951. Filed by an owner and not verified by NHTSA or by us.
STEERING
crash
I bought a fairly used 2024 Mazda on December 19, 2025 from a Mazda dealership and immediately noticed that there was some resistance with turning the steering wheel. I mentioned it to the sales person and was told that it was how the car operated. After purchasing the car, the problem kept persisting in many ways while on the freeway or when making turns. The steering will try to self correct with sudden jerks that manifest a violent pull against my efforts to keep the car on the road or the correct lane. I immediately took the car to a Mazda dealership by my house and they couldn't identify an issue with the lane changing sensor. They did however recommend I get new tires but I decided to …
NHTSA complaint 11715373, quoted in part. Filed by an owner and not verified by NHTSA or by us.
STEERING
After the recall for the worm gear the steering wheel feels disconnected from the steering rack when making turns at 30 ish mph( like making half circle on ramps) only for a second or two and goes back to normal after completing the turn. I’ve taken it to the dealer and waiting for an update
NHTSA complaint 11714529. Filed by an owner and not verified by NHTSA or by us.
STEERING
Power steering malfunction. Power steering assist may be reduced. When it is safe to do so, restart the vehicle. If the warning indicator remains illuminated after restarting, consult your dealer.
NHTSA complaint 11712304. Filed by an owner and not verified by NHTSA or by us.
STEERING
Steering wheel gets stuck when turning steering wheel, will not come back to center. Almost lost control on the freeway when steering wheel got stuck. Took it to the dealership and was told this is normal. Even though I found Recall 6524A.
NHTSA complaint 11711698. Filed by an owner and not verified by NHTSA or by us.
STEERING
Steering it getting stuck when Turing from left to center. It also make brake squeaking.
NHTSA complaint 11708726. Filed by an owner and not verified by NHTSA or by us.
STEERING
When doing a sustained turn at highway speeds of 50+ mph, the steering wheel sticks and does not return to center. I had to forcefully return the wheel to center which caused a jerk in the steering. This happened 10+ times on a recent road trip I took (200 miles). I brought the car to Mazda afterwards and they are replacing the steering rack.
NHTSA complaint 11708656. Filed by an owner and not verified by NHTSA or by us.
If this is your car and a dealer keeps failing to fix it, your state's
lemon law may require the manufacturer to replace it or buy it back. How
many repair attempts it takes, and how long you have to file, is set by
the state you bought in and by nothing on this page.
Complaints: NHTSA's ODI
complaint file, published October 2, 2026. One
complaint is one ODI number, which is how NHTSA counts them.
Recalls: NHTSA's recall
campaign API, no campaign on file for this vehicle.
Investigations: NHTSA's ODI
investigation file, published October 2, 2026.
A complaint is one owner's account and has not been verified by NHTSA or by
us. A vehicle with more complaints is not necessarily worse: models that
sold in larger numbers collect more of them. How this is counted.
G
Compiled and maintained by guarledes Independent developer and analyst