Every safety complaint, recall and defect investigation the US government
holds on this vehicle.
Owners have filed 345 safety complaints
about the 2024 Mazda CX-90 with the US government. Of those, 8 describe a crash, 1 mentions a fire, 11 people were injured and no death is recorded. 11 recall campaigns are open against it.
The most complained-about system is the steering,
named in 176 complaints, 51% of the total.
The typical failure was reported at 25,655 miles,
the median across the 20
complaints that gave
an odometer reading.
Compiled from NHTSA's complaint, recall and investigation files
· Covers May 2023 to September 2026 · How this is counted
What is on file
345 complaints on file
345
Complaints
8
Describe a crash
1
Mention fire
11
People injured
0
Deaths
A complaint is an unverified account by the person who filed it, not a
finding of fault. One complaint is one ODI number, which is how NHTSA counts
them.
A recall is the manufacturer conceding a defect, and the repair is free.
Whether one covers your particular car is a question only its VIN can
answer, because a campaign covers a production range rather than a
model year.
A further 1 defect
investigation is
open and unresolved.
Which system owners named
Complaints naming each system
STEERING 176 · 51%
176 51%
ENGINE 50 · 14%
50 14%
ELECTRICAL SYSTEM 38 · 11%
38 11%
UNKNOWN OR OTHER 37 · 11%
37 11%
FORWARD COLLISION AVOIDANCE 36 · 10%
36 10%
POWER TRAIN 31 · 9%
31 9%
VEHICLE SPEED CONTROL 17 · 5%
17 5%
LANE DEPARTURE 16 · 5%
16 5%
SERVICE BRAKES 16 · 5%
16 5%
FUEL/PROPULSION SYSTEM 15 · 4%
15 4%
STRUCTURE 9 · 3%
9 3%
SUSPENSION 9 · 3%
9 3%
073146
Red marks a system with a recall campaign against it.
One complaint can name several systems, so these add up to more than 345.
When the complaints arrived
By the year NHTSA received them
By the year NHTSA received them, which is not the year the failures
happened. They peaked in 2026 at 217.
228 171 114 57
232023242024252025262026
This is the year the complaint was filed, not the year the failure
happened. The range runs from 2023 to 2026, the last of them a part year, which is why its column is drawn faint.
Crash test ratings
NHTSA New Car Assessment Program
NHTSA has not crash tested the 2024 Mazda CX-90. Its New Car Assessment Program
tests a selection of each year's vehicles and does not reach
motorcycles, heavy trucks, motorhomes or most low-volume models, so
an absence here says nothing about how the vehicle would perform. It
is not a low score.
What owners have reported about this vehicle is below, and it is a
different question: a crash test measures what happens to the people
inside in a controlled impact, while a complaint records what broke
during ordinary use.
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 mild hybrid electric vehicles (MHEV). The fuel gauge in the instrument cluster may display an inaccurate fuel reading.
The risk
An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.
The remedy
Dealers will update the body control module (BCM) software, free of charge. Owner notification letters were mailed October 24, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall is 78251.
The information in your report suggests that Mazda may have been aware of this issue more than five business days before filing a report with NHTSA. Please be reminded that under Federal law, this agency is to be notified of all safety defect and/or noncompliance decisions within five business days. 49 CFR 573.6 Significant civil penalties can be assessed for this violation.
Mazda North American Operations · up to 104,854 vehicles across all model years covered
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and 2025 CX-70 plug-in hybrid electric vehicles. Improper inverter software may cause the malfunction indicator lights to illuminate, and a loss of drive power may occur while in electric vehicle (EV) mode.
The risk
Loss of drive power increases the risk of a crash.
The remedy
Dealers will install improved inverter software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.
Mazda North American Operations · up to 14,902 vehicles across all model years covered
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. The engine may not restart after the idling stop feature (i-stop) turns off the engine due to a software issue.
The risk
An engine that fails to restart increases the risk of a crash.
The remedy
Dealers will reprogram the powertrain control module (PCM) and the battery energy control module (BECM) software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.
Mazda North American Operations · up to 38,926 vehicles across all model years covered
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and 2025 CX-70 vehicles. The powertrain control module (PCM) and engine control modules (ECM) software may cause malfunction indicator lights to illuminate and a loss of drive power.
The risk
Loss of drive power increases the risk of a crash.
The remedy
Dealers will reprogram the PCM and ECM software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.
Mazda North American Operations · up to 31,488 vehicles across all model years covered
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 vehicles equipped with a Dash Electrical Supply Unit (ESU). During vehicle startup, the defroster, seat belt warning, 360° view monitor functions, and the PHEV high-voltage battery cooling system may not function properly.
The risk
An ESU that does not function properly, increases the risk of a crash.
The remedy
Dealers will reprogram the Dash ESU with improved software, free of charge. Owner notification letters were mailed December 18, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7124J.
Mazda North American Operations · up to 80,915 vehicles across all model years covered
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. The brakes may activate suddenly due to the automatic braking system falsely detecting certain objects while driving.
The risk
Unexpected braking increases the risk of a crash.
The remedy
Dealers will reprogram the vehicle control module (VCM) with updated software, free of charge. Owner notification letters were mailed July 12, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6724E.
Mazda North American Operations · up to 9,914 vehicles across all model years covered
Mazda North America Operations (Mazda) is recalling certain 2024 CX-90 vehicles. An assembly issue with the worm gear in the steering system may result in a sudden loss of power steering assist.
The risk
Loss of power steering assist while driving increases the risk of a crash.
The remedy
Dealers will replace the spring engaging the worm gear and reapply grease to the gear teeth, free of charge. Owner notification letters were mailed March 6, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6524A.
Mazda North American Operations · up to 43,454 vehicles across all model years covered
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 plug-in hybrid electric (PHEV) vehicles. Due to a software error, the engine and electric motor may shut down unexpectedly, which can result in a loss of drive power.
The risk
A loss of drive power can increase the risk of a crash.
The remedy
Dealers will update the powertrain control module and engine control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6323J.
Mazda North American Operations · up to 4,252 vehicles across all model years covered
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and MAZDA3 vehicles. Due to a software error, the rearview, front, and/or side camera images may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A camera that does not display an image can reduce the driver's view, increasing the risk of a crash or injury.
The remedy
Dealers will update the view monitor control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6223J.
Mazda North American Operations · up to 11,903 vehicles across all model years covered
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Software in the Approaching Vehicle Audible System (AVAS) Information Sound Box (ISB) amplifier may be missing, which can cause inaccurate, external pedestrian warning sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."
The risk
Inaccurate external warning sounds may confuse pedestrians about the direction of an approaching vehicle, increasing the risk of a crash or injury.
The remedy
Dealers will update the AVAS ISB amplifier software, free of charge. Owner notification letters were mailed September 18, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6123H.
Mazda North American Operations · up to 17,600 vehicles across all model years covered
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Some steering and suspension bolts may be missing or improperly tightened, which can cause the steering intermediate shaft, the front anti-lock brake system wheel speed sensor harnesses, or the front upper control arms to detach, resulting in a loss of vehicle control.
The risk
A loss of vehicle control increases the risk of a crash.
The remedy
Dealers will inspect and tighten or replace the steering and suspension bolts, as necessary, free of charge. Owner notification letters were mailed July 14, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 5923F.
Mazda North American Operations · up to 18 vehicles across all model years covered
Defect investigations
1 on file
An investigation means NHTSA has decided a pattern is worth examining. A
preliminary evaluation is often closed with no action; an engineering
analysis is the stage that usually precedes a recall.
Momentary increase in steering effort after recall remedy
RQ26002
Still open recall query · opened January 26, 2026
the steering
The Office of Defects Investigation (ODI) has received 26 complaints and several Early Warning Reporting (EWR) Field Reports alleging intermittent and brief increases in steering effort (described as “sticky steering”) during the drive cycle in model year (MY) 2024 CX-90 vehicles manufactured by Mazda North American Operations (Mazda) subject to Recall 24V2022. In each complaint, the vehicle had the recall remedy completed prior to the reported incident. Recall 24V022 addresses a sudden and unexpected change of steering effort while driving caused by excessive worm gear friction force. After receiving the recall 24V022 remedy, consumers report sudden increases of steering effort while driving. Sudden and unexpected change of steering effort while driving may increase the risk of a crash. ODI is opening this Recall Query (RQ) to assess the adequacy of the remedy for Recall 24V022 and to identify the cause(s) of the conditions leading to the post-remedy reports. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
In owners’ own words
Quoted from the complaint file
Quoted from NHTSA's complaint file. These are unverified accounts by the
people who filed them, not findings of fault.
FORWARD COLLISION AVOIDANCE
2 injured · crash · towed · 23,209 miles
The contact owned a 2024 Mazda CX-90. The contact stated that while driving at various speeds, a clunking noise would emit from underneath the engine compartment. The vehicle was taken to a dealer where it was diagnosed that the control arm had failed. The vehicle had been repaired. The contact stated 3 days later while driving approximately 35 -45 MPH, the brake pedal was depressed but failed to respond. In addition, the vehicle was attempted to be veered to the left or right and it failed to drive in either direction. As a result, the vehicle crashed into the rear-ended of the vehicle in front. The air bags deployed. The vehicle was towed and deemed totaled. The contact stated that the …
NHTSA complaint 11600530, quoted in part. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
2 injured · crash · towed
Was involved in an auto accident where the person t-boned my car on the passenger side. Airbags on the left side of the car including driver and steering wheel airbags did not deploy on impact.
NHTSA complaint 11732075. Filed by an owner and not verified by NHTSA or by us.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
2 injured · towed · 15,000 miles
The contact owns a 2024 Mazda CX-90. The contact stated that while her husband was driving 70 MPH with the cruise control activated, her husband attempted to deactivate the cruise control before exiting the highway; however, the cruise control failed to deactivate. The brake pedal was depressed, but the brakes failed to stop the vehicle. The contact's husband exited the highway and drove into the median to avoid crashing with other vehicles. The driver turned the steering wheel, causing the vehicle to flip and then slam into the ground, fracturing both axles. The cruise control then deactivated. The contact stated that only the front driver's side air bags deployed. The driver suffered hip …
NHTSA complaint 11754517, quoted in part. Filed by an owner and not verified by NHTSA or by us.
STEERING
1 injured · crash · towed · 22,000 miles
The contact leased a 2024 Mazda CX-90. The contact stated while driving 70 MPH in the far left lane, the vehicle jerked and the steering wheel seized, causing the contact to lose control of the vehicle. It was unknown whether warning lights were illuminated. The contact stated that the vehicle veered to the right independently, spun three times, crashed into the guard rail and came to a stop while facing oncoming traffic. The front driver's side airbag and an unknown air bag deployed. There were unknown warning lights illuminated after the crash. The emergency units arrived at the scene, but the contact refused to be examined. The contact sustained a minor hand burn from the air bag …
NHTSA complaint 11642569, quoted in part. Filed by an owner and not verified by NHTSA or by us.
STEERING
Steering wheel sticks while going left. Getting worse. Mazda says no recall
NHTSA complaint 11767842. Filed by an owner and not verified by NHTSA or by us.
STEERING
3,000 miles
The contact's wife owns a 2024 Mazda CX-90. The contact stated that while turning the steering wheel to the left, the steering wheel became stuck momentarily and there was resistance while attempting to return the steering wheel to center. There was an abnormal clicking sound coming from the steering wheel. The contact stated that additional force was needed to return the steering wheel to center. The vehicle was taken to the dealer where the contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 24V022000 (Steering). A diagnostic test was performed on the vehicle, and it was determined that the steering gear was inoperable and needed to be replaced. The …
NHTSA complaint 11767348, quoted in part. Filed by an owner and not verified by NHTSA or by us.
STEERING
Steering wheel feels “sticky”, I rented this car from Flexcar. Now I’m without a car, because on the 5th day of driving this car the steering wheel got stuck and almost caused an accident. They are inspecting the car now, but they told me the “recall was already repaired” however: I’m had the EXACT same problem as the recall. This recall with the steering wheel is NOT fixed. This car is NOT safe to drive.
NHTSA complaint 11767477. Filed by an owner and not verified by NHTSA or by us.
STEERING
Car purchased 6/12, drove home and noticed steering wheel sticking when turning to left. Had not noticed during test drive (as all turns were Right handed). Called Dealer and took car in for spring adjustment/repair on 6/24/2026. Car was ok for short time and then steering again stuck when turning to left. Called Dealership again and they took vehicle from 7/17-7/23. Steering was fine for a few weeks and noticed steering sticking again dropped off Monday 9/14/2026. Awaiting call from Dealership as to status on 9/18/2026
NHTSA complaint 11765720. Filed by an owner and not verified by NHTSA or by us.
STEERING
The steering is sticky, especially on the highway trying to make small corrections
NHTSA complaint 11765491. Filed by an owner and not verified by NHTSA or by us.
STEERING
The vehicle had a “sticky steering” wheel. It was over correcting and not allowing for proper steering which was making it dangerous to drive. After speaking directly to Mazda, we took it to the Mazda dealership they asked for me to take it to and they evaluated it. The dealership confirmed the issue stemmed from a previous recall that had been repaired on the vehicle and they discussed it with Mazda. They requested Mazda pay for the cost of the failed recall however Mazda is pushing back and demanding I pay half the cost of repair (which I cannot afford) Mazda acknowledged it is a safety issue and I shouldn’t be driving this vehicle and that the necessary repair is the same one as the …
NHTSA complaint 11765174, quoted in part. Filed by an owner and not verified by NHTSA or by us.
If this is your car and a dealer keeps failing to fix it, your state's
lemon law may require the manufacturer to replace it or buy it back. How
many repair attempts it takes, and how long you have to file, is set by
the state you bought in and by nothing on this page.
Complaints: NHTSA's ODI
complaint file, published October 2, 2026. One
complaint is one ODI number, which is how NHTSA counts them.
Recalls: NHTSA's recall
campaign API, newest campaign on this vehicle filed September 2, 2025.
Investigations: NHTSA's ODI
investigation file, published October 2, 2026.
A complaint is one owner's account and has not been verified by NHTSA or by
us. A vehicle with more complaints is not necessarily worse: models that
sold in larger numbers collect more of them. How this is counted.
G
Compiled and maintained by guarledes Independent developer and analyst