CSR

Mazda · NHTSA safety record

2024 Mazda CX-90

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

326

Complaints

8

Crashes

1

Fires

11

Injuries

0

Deaths

Owners of the 2024 Mazda CX-90 have filed 326 safety complaints with NHTSA between May 2023 and August 2026. The most complained-about system is the steering, named in 165 of them (51%). The typical failure was reported at 23,209 miles, the median across the 17 complaints that gave an odometer reading.

NHTSA has issued 11 recalls covering this vehicle. A further 1 defect investigation is open and unresolved.

Recalls (11)

ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE

25V568000 · September 2, 2025

The defect
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 mild hybrid electric vehicles (MHEV). The fuel gauge in the instrument cluster may display an inaccurate fuel reading.
The risk
An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.
The remedy
Dealers will update the body control module (BCM) software, free of charge. Owner notification letters were mailed October 24, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall is 78251. The information in your report suggests that Mazda may have been aware of this issue more than five business days before filing a report with NHTSA. Please be reminded that under Federal law, this agency is to be notified of all safety defect and/or noncompliance decisions within five business days. 49 CFR 573.6 Significant civil penalties can be assessed for this violation.

Mazda North American Operations · up to 104,854 vehicles across all model years covered

ELECTRICAL SYSTEM:PROPULSION SYSTEM:INVERTER

24V817000 · October 31, 2024

The defect
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and 2025 CX-70 plug-in hybrid electric vehicles. Improper inverter software may cause the malfunction indicator lights to illuminate, and a loss of drive power may occur while in electric vehicle (EV) mode.
The risk
Loss of drive power increases the risk of a crash.
The remedy
Dealers will install improved inverter software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.

Mazda North American Operations · up to 14,902 vehicles across all model years covered

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE

24V816000 · October 31, 2024

The defect
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. The engine may not restart after the idling stop feature (i-stop) turns off the engine due to a software issue.
The risk
An engine that fails to restart increases the risk of a crash.
The remedy
Dealers will reprogram the powertrain control module (PCM) and the battery energy control module (BECM) software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.

Mazda North American Operations · up to 38,926 vehicles across all model years covered

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

24V815000 · October 31, 2024

The defect
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and 2025 CX-70 vehicles. The powertrain control module (PCM) and engine control modules (ECM) software may cause malfunction indicator lights to illuminate and a loss of drive power.
The risk
Loss of drive power increases the risk of a crash.
The remedy
Dealers will reprogram the PCM and ECM software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.

Mazda North American Operations · up to 31,488 vehicles across all model years covered

ELECTRICAL SYSTEM:SOFTWARE

24V814000 · October 31, 2024

The defect
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 vehicles equipped with a Dash Electrical Supply Unit (ESU). During vehicle startup, the defroster, seat belt warning, 360° view monitor functions, and the PHEV high-voltage battery cooling system may not function properly.
The risk
An ESU that does not function properly, increases the risk of a crash.
The remedy
Dealers will reprogram the Dash ESU with improved software, free of charge. Owner notification letters were mailed December 18, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7124J.

Mazda North American Operations · up to 80,915 vehicles across all model years covered

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

24V349000 · May 16, 2024

The defect
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. The brakes may activate suddenly due to the automatic braking system falsely detecting certain objects while driving.
The risk
Unexpected braking increases the risk of a crash.
The remedy
Dealers will reprogram the vehicle control module (VCM) with updated software, free of charge. Owner notification letters were mailed July 12, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6724E.

Mazda North American Operations · up to 9,914 vehicles across all model years covered

STEERING

24V022000 · January 18, 2024

The defect
Mazda North America Operations (Mazda) is recalling certain 2024 CX-90 vehicles. An assembly issue with the worm gear in the steering system may result in a sudden loss of power steering assist.
The risk
Loss of power steering assist while driving increases the risk of a crash.
The remedy
Dealers will replace the spring engaging the worm gear and reapply grease to the gear teeth, free of charge. Owner notification letters were mailed March 6, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6524A.

Mazda North American Operations · up to 43,454 vehicles across all model years covered

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE

23V719000 · October 26, 2023

The defect
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 plug-in hybrid electric (PHEV) vehicles. Due to a software error, the engine and electric motor may shut down unexpectedly, which can result in a loss of drive power.
The risk
A loss of drive power can increase the risk of a crash.
The remedy
Dealers will update the powertrain control module and engine control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6323J.

Mazda North American Operations · up to 4,252 vehicles across all model years covered

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

23V718000 · October 26, 2023

The defect
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and MAZDA3 vehicles. Due to a software error, the rearview, front, and/or side camera images may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A camera that does not display an image can reduce the driver's view, increasing the risk of a crash or injury.
The remedy
Dealers will update the view monitor control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6223J.

Mazda North American Operations · up to 11,903 vehicles across all model years covered

FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT

23V553000 · August 4, 2023

The defect
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Software in the Approaching Vehicle Audible System (AVAS) Information Sound Box (ISB) amplifier may be missing, which can cause inaccurate, external pedestrian warning sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."
The risk
Inaccurate external warning sounds may confuse pedestrians about the direction of an approaching vehicle, increasing the risk of a crash or injury.
The remedy
Dealers will update the AVAS ISB amplifier software, free of charge. Owner notification letters were mailed September 18, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6123H.

Mazda North American Operations · up to 17,600 vehicles across all model years covered

STEERING:CRITICAL FASTENERS

23V429000 · June 15, 2023

The defect
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Some steering and suspension bolts may be missing or improperly tightened, which can cause the steering intermediate shaft, the front anti-lock brake system wheel speed sensor harnesses, or the front upper control arms to detach, resulting in a loss of vehicle control.
The risk
A loss of vehicle control increases the risk of a crash.
The remedy
Dealers will inspect and tighten or replace the steering and suspension bolts, as necessary, free of charge. Owner notification letters were mailed July 14, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 5923F.

Mazda North American Operations · up to 18 vehicles across all model years covered

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Momentary increase in steering effort after recall remedy

RQ26002

Still open recall query · opened January 26, 2026

the steering

The Office of Defects Investigation (ODI) has received 26 complaints and several Early Warning Reporting (EWR) Field Reports alleging intermittent and brief increases in steering effort (described as “sticky steering”) during the drive cycle in model year (MY) 2024 CX-90 vehicles manufactured by Mazda North American Operations (Mazda) subject to Recall 24V2022. In each complaint, the vehicle had the recall remedy completed prior to the reported incident. Recall 24V022 addresses a sudden and unexpected change of steering effort while driving caused by excessive worm gear friction force. After receiving the recall 24V022 remedy, consumers report sudden increases of steering effort while driving. Sudden and unexpected change of steering effort while driving may increase the risk of a crash. ODI is opening this Recall Query (RQ) to assess the adequacy of the remedy for Recall 24V022 and to identify the cause(s) of the conditions leading to the post-remedy reports. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 326.

STEERING 165 51%
ENGINE 48 15%
ELECTRICAL SYSTEM 37 11%
FORWARD COLLISION AVOIDANCE 36 11%
UNKNOWN OR OTHER 36 11%
POWER TRAIN 28 9%
VEHICLE SPEED CONTROL 17 5%
FUEL/PROPULSION SYSTEM 15 5%
LANE DEPARTURE 15 5%
SERVICE BRAKES 15 5%
SUSPENSION 9 3%
STRUCTURE 8 2%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 198.

2023 2026
2023 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

FORWARD COLLISION AVOIDANCE

2 injured · crash · towed · 23,209 miles

The contact owned a 2024 Mazda CX-90. The contact stated that while driving at various speeds, a clunking noise would emit from underneath the engine compartment. The vehicle was taken to a dealer where it was diagnosed that the control arm had failed. The vehicle had been repaired. The contact stated 3 days later while driving approximately 35 -45 MPH, the brake pedal was depressed but failed to respond. In addition, the vehicle was attempted to be veered to the left or right and it failed to drive in either direction. As a result, the vehicle crashed into the rear-ended of the vehicle in front. The air bags deployed. The vehicle was towed and deemed totaled. The contact stated that the

NHTSA complaint 11600530, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

2 injured · crash · towed

Was involved in an auto accident where the person t-boned my car on the passenger side. Airbags on the left side of the car including driver and steering wheel airbags did not deploy on impact.

NHTSA complaint 11732075. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

2 injured · towed · 15,000 miles

The contact owns a 2024 Mazda CX-90. The contact stated that while her husband was driving 70 MPH with the cruise control activated, her husband attempted to deactivate the cruise control before exiting the highway; however, the cruise control failed to deactivate. The brake pedal was depressed, but the brakes failed to stop the vehicle. The contact's husband exited the highway and drove into the median to avoid crashing with other vehicles. The driver turned the steering wheel, causing the vehicle to flip and then slam into the ground, fracturing both axles. The cruise control then deactivated. The contact stated that only the front driver's side air bags deployed. The driver suffered hip

NHTSA complaint 11754517, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING

1 injured · crash · towed · 22,000 miles

The contact leased a 2024 Mazda CX-90. The contact stated while driving 70 MPH in the far left lane, the vehicle jerked and the steering wheel seized, causing the contact to lose control of the vehicle. It was unknown whether warning lights were illuminated. The contact stated that the vehicle veered to the right independently, spun three times, crashed into the guard rail and came to a stop while facing oncoming traffic. The front driver's side airbag and an unknown air bag deployed. There were unknown warning lights illuminated after the crash. The emergency units arrived at the scene, but the contact refused to be examined. The contact sustained a minor hand burn from the air bag

NHTSA complaint 11642569, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING

60,000 miles

The contact owns a 2024 Mazda CX-90. The contact stated that while driving around a long curve, the steering wheel started sticking, requiring the contact to return the steering wheel to center. No warning lights were illuminated. Upon research, the contact associated the failure with NHTSA Campaign Number: 24V022000 (Steering); however, the VIN was not included. The local dealer was contacted and confirmed that there was no recall or warranty coverage associated with the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.

NHTSA complaint 11756973. Filed by an owner and not verified by NHTSA or by us.

STEERING
I am filing this complaint regarding a serious steering safety issue with my 2024 Mazda CX-90, which I purchased on March 24, 2026, with approximately 40,000 miles. The vehicle previously underwent Mazda Safety Recall 6524A involving the steering system and increased steering effort. After purchasing the vehicle, it developed a serious steering problem. At approximately 50–65 mph, the steering wheel can become stuck or extremely difficult to move when I attempt to steer left or right, as if the steering is physically sticking. This creates a serious safety risk because the driver may be unable to make an immediate steering correction at highway speeds. I brought the vehicle to an authorized

NHTSA complaint 11756724, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING
I am filing this complaint regarding a serious steering safety issue with my 2024 Mazda CX-90, which I purchased on March 24, 2026, with approximately 40,000 miles. The vehicle previously underwent Mazda Safety Recall 6524A involving the steering system and increased steering effort. After purchasing the vehicle, it developed a serious steering problem. At approximately 50–65 mph, the steering wheel can become stuck or extremely difficult to move when I attempt to steer left or right, as if the steering is physically sticking. This creates a serious safety risk because the driver may be unable to make an immediate steering correction at highway speeds. I brought the vehicle to an authorized

NHTSA complaint 11756725, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING
I purchased the vehicle used. The issue I have been having is the steering feels sticky, heavy, or briefly resistant when turning. It is very prominent when turning the steering wheel to the left, especially going around corners and rotaries, but even bends in the road. When trying to straighten out after the turn, I have to jerk the steering wheel back to the other direction. This becomes a control issue to keep within my lane. Driving straight the issue is present as the steering doesn’t self‑center smoothly. The issue happens once the car is "warmed up" - if I started cold in the morning, it is not present, but within a few minutes of driving the steering effort changes unexpectedly. The

NHTSA complaint 11756797, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Driving down the freeway, the car throws an error code, reduces speed from 75 to 40 in seconds, with enough time to pull off the freeway. The car has an error code stating "Hybrid battery malfunction." Now the car will not start. The Dealer could not get it started and now wants to charge me for a diagnostic. But from my understanding, they should cover a new battery under EPA regulations (40 CFR Part 85). Any help would be greatly appreciated.

NHTSA complaint 11756837. Filed by an owner and not verified by NHTSA or by us.

STEERING
Mazda dealership confirmed my car completed the Recall 24V-022, however, I am still experiencing a Sticky steering wheel. A sudden, brief increase in steering effort, a "notchy" or binding feel during minor lane corrections or long highway curves, and failure of the wheel to smoothly return to center.

NHTSA complaint 11756373. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Mazda CX-90

Model year Complaints Recalls Deaths
2025 26 2

Other 2024 Mazda models

Every Mazda on this site — 81 vehicles, 161 recall campaigns and 2 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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