Every safety complaint, recall and defect investigation the US government
holds on this vehicle.
Owners have filed 33 safety complaints
about the 2024 Mazda CX-50 with the US government. Of those, 3 describe a crash, 1 mentions a fire, 6 people were injured and no death is recorded. One recall campaign is open against it, covering the trailer hitch.
The most complained-about system is the electrical system,
named in 7 complaints, 21% of the total.
The typical failure was reported at 8,361 miles,
the median across the 6
complaints that gave
an odometer reading.
Compiled from NHTSA's complaint, recall and investigation files
· Covers April 2024 to September 2026 · How this is counted
What is on file
33 complaints on file
33
Complaints
3
Describe a crash
1
Mention fire
6
People injured
0
Deaths
A complaint is an unverified account by the person who filed it, not a
finding of fault. One complaint is one ODI number, which is how NHTSA counts
them.
A recall is the manufacturer conceding a defect, and the repair is free.
Whether one covers your particular car is a question only its VIN can
answer, because a campaign covers a production range rather than a
model year.
Which system owners named
Complaints naming each system
ELECTRICAL SYSTEM 7 · 21%
7 21%
STRUCTURE 6 · 18%
6 18%
FORWARD COLLISION AVOIDANCE 4 · 12%
4 12%
SERVICE BRAKES 4 · 12%
4 12%
UNKNOWN OR OTHER 4 · 12%
4 12%
BACK OVER PREVENTION 3 · 9%
3 9%
ENGINE 3 · 9%
3 9%
LANE DEPARTURE 3 · 9%
3 9%
POWER TRAIN 3 · 9%
3 9%
STEERING 3 · 9%
3 9%
SUSPENSION 2 · 6%
2 6%
VISIBILITY/WIPER 2 · 6%
2 6%
048
Red marks a system with a recall campaign against it.
One complaint can name several systems, so these add up to more than 33.
When the complaints arrived
By the year NHTSA received them
By the year NHTSA received them, which is not the year the failures
happened. They peaked in 2024 at 14.
16 12 8 4
242024252025262026
This is the year the complaint was filed, not the year the failure
happened. The range runs from 2024 to 2026, the last of them a part year, which is why its column is drawn faint.
Crash test ratings
NHTSA New Car Assessment Program
NHTSA crashes a car into a barrier and a pole and measures what
happens to the dummies inside. This is what it awarded the 2024 Mazda CX-50, and it is a separate
question from what owners report going wrong later.
Test
SUV AWD Early Release
SUV AWD Later Release
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover
15.5%
—
Stability control standard Forward collision warning standard Lane departure warning standard
A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed.
A dash means NHTSA did not rate that test for this vehicle.
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-50 vehicles equipped with Mazda Genuine Accessory trailer hitches. The trailer hitch assembly bolts may loosen and cause the assembly to separate from the vehicle body during towing or normal driving conditions.
The risk
A detached trailer hitch assembly can create a road hazard, increasing the risk of a crash.
The remedy
Dealers will tighten the trailer hitch bolts, free of charge. Owner notification letters were mailed April 4, 2025. Mazda's number for this recall is 7225C.
Mazda North American Operations · up to 63 vehicles across all model years covered
In owners’ own words
Quoted from the complaint file
Quoted from NHTSA's complaint file. These are unverified accounts by the
people who filed them, not findings of fault.
AIR BAGS
3 injured · crash · towed · 26,839 miles
The contact rented a 2024 Mazda CX-50. The contact stated that while driving on a main street at 5 MPH, the contact attempted to slow down the vehicle by depressing the brake pedal, and in the process, the brakes locked and the vehicle proceeded to accelerate without the contact's consent. The contact was involved in a front-end collision with the vehicle in front of them. No property damage was reported. The vehicle came to a stop upon impact. The vehicle was towed back to the Enterprise rental center, where the vehicle was originally rented. The airbags did not deploy. No warning lights were illuminated. A police report was not filed. The vehicle was not destroyed. Three people were …
NHTSA complaint 11664867, quoted in part. Filed by an owner and not verified by NHTSA or by us.
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
2 injured · 100 miles
The contact owns a 2024 Mazda CX-50. The contact stated that while opening the doors, the door stop detent had failed, causing the door to rapidly close and swing back, and making contact with the occupants. Both the contact and the wife sustained leg bruises, and the wife sustained a head contusion due to the failure. No medical treatment was required. The contact indicated that the failure was present on both the driver's side front and rear doors and the passenger side front and rear doors. The cause of the failure was not determined. The vehicle was taken to the local dealer, who examined the vehicle, and no failure was found. The contact was informed that the door operated as intended. …
NHTSA complaint 11661479, quoted in part. Filed by an owner and not verified by NHTSA or by us.
FORWARD COLLISION AVOIDANCE
1 injured · crash · towed · 16,937 miles
The contact owned a 2024 Mazda CX-50. The contact stated that while driving at an undisclosed speed, after exiting the freeway, the contact was distracted, and when the contact turned to face the road, the vehicle rear-ended the vehicle in front. The contact stated that from the impact, the vehicle that was rear-ended was pushed into the vehicle in front. The contact stated that the crash imminent braking and the forward collision warning failed to function as intended. The contact stated that the driver-side air bag and the knee air bag were deployed. The contact was unsure whether there was a warning light illuminated. A police report was filed. EMS was called to the scene. However, the …
NHTSA complaint 11718619, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ENGINE
fire
Vehicle was dormant overnight and caught fire. Battery disintegrated and fire tore across the entire engine compartment and front end. Fire department conducted investigation and determined mechanical failure. Showed no signs of issue before hand was driven shortly the night before to move parking spots.
NHTSA complaint 11728409. Filed by an owner and not verified by NHTSA or by us.
TIRES
Component Failed & Availability: Goodyear tire structure/tread separation and delamination across all four tires; technician states delamination, belt separation on all four tires, structural failure, tire separating from the internal belt structure (steel belts showing, chunks of tread missing); available for inspection. Safety Risk: Severe risk of sudden blowout, loss of vehicle control, and highway accident due to structural failure and internal belt separation. Dealer/Center Confirmation: Confirmed as a manufacturer defect by American Tire Company during a routine maintenance rotation on July 3, 2026 (fully documented by their shop). Inspections: Inspected and documented by American …
NHTSA complaint 11763531, quoted in part. Filed by an owner and not verified by NHTSA or by us.
SEATS
This is the 2nd time I’m reporting that I was severely burnt on my thigh from my drivers seat heater, overheating. There are on going glass action law suits against Mazda for this issue. My 2024 CX-50 has not been in service at Olympia Mazda with no updates on repairs and when I will get my car back. Please help me!
NHTSA complaint 11751806. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
I'm curious how many other Mazda owners are dealing with the same battery drain issue. I'm now on my third battery since 2024: Factory battery replaced under warranty in 2025. Second replacement purchased in March 2026. Within a month, the "Battery Low - Drive Vehicle to Recharge" warning was back. The dealer kept my vehicle for four days to monitor it, but they couldn't find anything abnormal. This started long before I had a dashcam professionally installed, so that's not the cause. I've read numerous posts on Facebook from other owners mentioning: A door module that can get wet after heavy rain and cause a parasitic battery drain. The key fob constantly communicating with the vehicle …
NHTSA complaint 11750756, quoted in part. Filed by an owner and not verified by NHTSA or by us.
SERVICE BRAKES
crash · towed
Driver of the vehicle was parking the vehicle in a parking lot, foot nowhere near the accelerator when the car suddenly surged forward striking a parking pole.. The driver side front quarter panel took on heavy damage along with the sensors.. Car had to be towed... It accelerated by itself...
NHTSA complaint 11750004. Filed by an owner and not verified by NHTSA or by us.
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I was attempting to mount my bike rack. To get the clips to properly fit I needed to partially open the liftgate. Upon triggering the door release the power liftgate and began opening the door. The anti pinch system did not detect the pinch and it crumpled the roof and liftgate at the seam. I tried to stop it but there was too much pressure and by the time it stopped lifting under my body weight significant damage had occurred. If a finger had been there it would have been chopped off.
NHTSA complaint 11733496. Filed by an owner and not verified by NHTSA or by us.
If this is your car and a dealer keeps failing to fix it, your state's
lemon law may require the manufacturer to replace it or buy it back. How
many repair attempts it takes, and how long you have to file, is set by
the state you bought in and by nothing on this page.
Complaints: NHTSA's ODI
complaint file, published October 2, 2026. One
complaint is one ODI number, which is how NHTSA counts them.
Recalls: NHTSA's recall
campaign API, newest campaign on this vehicle filed March 14, 2025.
Investigations: NHTSA's ODI
investigation file, published October 2, 2026.
A complaint is one owner's account and has not been verified by NHTSA or by
us. A vehicle with more complaints is not necessarily worse: models that
sold in larger numbers collect more of them. How this is counted.
G
Compiled and maintained by guarledes Independent developer and analyst