CSR

Mazda · NHTSA safety record

2025 Mazda CX-50

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 38 safety complaints about the 2025 Mazda CX-50 with the US government. Of those, 3 describe a crash, 4 people were injured and no death is recorded. 4 recall campaigns are open against it.

The most complained-about system is the power train, named in 9 complaints, 24% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers July 2025 to September 2026 · How this is counted

What is on file

38 complaints on file

38

Complaints

3

Describe a crash

0

Mention fire

4

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
POWER TRAIN 9 · 24%
SERVICE BRAKES 6 · 16%
FORWARD COLLISION AVOIDANCE 5 · 13%
SUSPENSION 5 · 13%
SEATS 4 · 11%
STRUCTURE 4 · 11%
WHEELS 3 · 8%
ELECTRICAL SYSTEM 2 · 5%
LANE DEPARTURE 2 · 5%
UNKNOWN OR OTHER 2 · 5%
VISIBILITY/WIPER 2 · 5%
ENGINE 1 · 3%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 38.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 32.

36 27 18 9
25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2025 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2025 Mazda CX-50, and it is a separate question from what owners report going wrong later.

Test SUV AWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Stability control standard Forward collision warning standard Lane departure warning standard

A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

4 on file

SUSPENSION:CRITICAL FASTENERS

25V737000 · October 29, 2025

The defect
Mazda North American Operations is recalling certain 2025 CX-50 and CX-50 Hybrid vehicles. The front suspension fastener bolts may not be tightened properly, which can result in suspension component and/or wheel detachment.
The risk
Wheel or suspension component detachment can cause a loss of vehicle control and a loss of drive power, increasing the risk of a crash.
The remedy
Dealers will inspect the front suspension fastener bolts and, if necessary, replace and tighten them, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall is 7925J. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 3, 2025.

Mazda North American Operations · up to 1,007 vehicles across all model years covered

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE

25V413000 · June 18, 2025

The defect
Mazda North American Operations (Mazda) is recalling certain CX-50 Hybrid and CX-50 vehicles. Incorrectly configured module software may cause the air bag to deploy improperly.
The risk
An air bag that deploys improperly increases the risk of injury during a crash.
The remedy
Dealers will update the module software, free of charge. Owner notifications will not be mailed due to all vehicles being under Mazda dealer control. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall is 7625F.

Mazda North American Operations · up to 2 vehicles across all model years covered

TRAILER HITCHES

25V167000 · March 14, 2025

The defect
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-50 vehicles equipped with Mazda Genuine Accessory trailer hitches. The trailer hitch assembly bolts may loosen and cause the assembly to separate from the vehicle body during towing or normal driving conditions.
The risk
A detached trailer hitch assembly can create a road hazard, increasing the risk of a crash.
The remedy
Dealers will tighten the trailer hitch bolts, free of charge. Owner notification letters were mailed April 4, 2025. Mazda's number for this recall is 7225C.

Mazda North American Operations · up to 63 vehicles across all model years covered

LANE DEPARTURE: SENSING SYSTEM: CAMERA

24V649000 · September 3, 2024

The defect
Mazda North American Operations (Mazda) is recalling certain 2024 Mazda 3, CX-30, and 2025 CX-50 vehicles. A malfunction in the forward sensing camera (FSC) may prevent the automatic emergency braking system and the lane-keep assist system from functioning. In addition, the headlights will not automatically adjust from high beams to low beams as intended.
The risk
Automatic braking, steering assist, and headlight control systems that do not function as intended can increase the risk of a crash.
The remedy
Dealers will inspect and replace the forward sensing camera as necessary, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Mazda customer service at 1-800-222-5500, Option 6. Mazda's number for this recall is 6824H.

Mazda North American Operations · up to 672 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SERVICE BRAKES

1 injured · crash · towed

I previously reported the auto breaking system would slam on breaks prematurely. Now it was a factor in an accident where the Mazda CX-50 was rear-ended by a Ram 2500 truck at full speed on the highway. Car is incompaitated and I have suffered injuries.

NHTSA complaint 11746992. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION

1 injured · crash · towed

The vehicle was traveling at highway speeds when it experienced a sudden, violent lateral jerk to the side, causing immediate side-curtain/seat airbag deployment prior to impacting the center divide. I believe there was a sudden, catastrophic mechanical failure of the front suspension componants causing a partial detachment of the front driver's side wheel. This failure mirrors the exact defect described in NHTSA Campaign 24V834000 / Mazda Recall 7925J regarding un-torqued front suspension fasteners. We believe our vehicle suffered from this exact factory build issue despite falling outside the initial recalled VIN list. Insurance claim to follow.

NHTSA complaint 11751702. Filed by an owner and not verified by NHTSA or by us.

SEATS

1 injured

I was driving to Castle Rock, CO from Parkville, MO on [XXX] for vacation. I used the heated seat feature off and on during the trip. When I arrived in CO at my destination I noticed my thighs were hurting- stinging and hot. I checked my thighs and saw they were red and blisters were forming. I went to urgent care and I referred to the ER- I was given information about how to treat 2nd/3rd degree burns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint 11681905. Filed by an owner and not verified by NHTSA or by us.

SEATS

1 injured

Burns and scarring on my thigh from the heated seats

NHTSA complaint 11728407. Filed by an owner and not verified by NHTSA or by us.

Insert, Padding
My child is able to pull the pads off of the car seat. This is so unsafe and should not be allowed to happen. She is only [XXX] old. I am unable to resume the pass to the car seat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint 11762920. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
The drivers side inside door handle has quit working twice. The dealer has temporarily fixed it both times, but advised us to "just be more gentle with the handle". The cable is falling off of the door hinge inside the door, and the dealer claims they don't have a way to permanently fix it. They just put it back on its mount. We are afraid that the driver will not be able to escape the vehicle in an emergency. Both instances have been under 10,000 miles. The door handle works perfectly fine until it doesn't work at all. No warning given.

NHTSA complaint 11761478. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
The factory adhesive/anti-flutter sealant that bonds the outer hood skin to the inner structural frame has physically separated. There is a clear gap where the outer panel is no longer attached to the frame. As a result, the outer hood skin flexes and vibrates, especially at highway speeds. Impact / Safety Concern: The vibration and movement of the outer hood panel occurs directly in the driver’s forward line of sight. This creates a visible distraction while driving and can draw attention away from the road. Because the outer skin is no longer properly bonded to the structure, the condition is progressive and may worsen over time. Dealer Response: I documented the adhesive separation on

NHTSA complaint 11761501, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
The automatic emergency braking in this vehicle is faulty. It misinterprets obstacles and uses the emergency braking inconsistently. I park in a parking garage and I have to slowly (less than 5 MPH) drive up any ramps because it apparently sees the ceiling of the garage as a obstacle and as a result, will randomly brake with no notice (which feels like getting rear ended). The dealer said it is working as designed and said I can turn this function off, but I have to turn it off every time I start the car. I also updated the sensitivity t the lowest setting, which didn’t help. I’m worried about this issue happening when I’m in traffic or bad weather and what might occur, like an accident.

NHTSA complaint 11761096, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
"My 2025 Mazda CX-50 began overheating while still under the factory warranty. During one incident, the engine lost coolant and overheated. I immediately shut the engine off to prevent damage. The vehicle continues to overheat, and the air conditioning only cools properly while the vehicle is moving. When stopped or idling, the A/C stops cooling. I have reported the issue to my Mazda dealer and opened Mazda Customer Experience Case Number 00473077. The problem remains unresolved despite multiple attempts to obtain assistance. I am concerned this condition presents a safety risk." "The vehicle has been inspected by an authorized Mazda dealership on two separate occasions. The dealership kept

NHTSA complaint 11753687, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
While driving my 2025 Mazda CX-50, the entire center-dash climate control panel (HVAC module) suffered a sudden, spontaneous, and total electrical power blackout. The unit completely loses power and goes dark exactly as if the power button was pressed. This is a recurring failure that occurs after only a few minutes of vehicle operation. This electrical failure immediately cuts all airflow and A/C cooling to the cabin. The unit can temporarily be turned back on manually, only to black out and fail completely again minutes later. This represents my second consecutive modern Mazda vehicle to experience an early-mileage HVAC hardware/electrical failure (previously a CX-30), indicating a

NHTSA complaint 11752977, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Mazda CX-50

Model year Complaints Recalls Deaths
2024 33 1 —
2023 63 2 —

Other 2025 Mazda models

Every Mazda on this site — 82 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst