CSR

Mazda · NHTSA safety record

2020 Mazda CX-30

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

32

Complaints

1

Crashes

0

Fires

0

Injuries

0

Deaths

Owners of the 2020 Mazda CX-30 have filed 32 safety complaints with NHTSA between January 2020 and July 2026. The most complained-about system is the brakes, named in 7 of them (22%). The typical failure was reported at 3,950 miles, the median across the 7 complaints that gave an odometer reading.

NHTSA has issued 3 recalls covering this vehicle.

Recalls (3)

STRUCTURE:BODY:HATCHBACK/LIFTGATE

21V086000 · February 18, 2021

The defect
Mazda North American Operations (Mazda) is recalling certain 2020-2021 CX-30 vehicles. When fully opened, the power liftgate may partially lower unexpectedly when the vehicle is parked facing uphill on a slope.
The risk
If the power liftgate unexpectedly lowers while a person is accessing the rear storage area of the vehicle, it can increase their risk of injury.
The remedy
Mazda will notify owners, and dealers will update the power liftgate control module software and inspect the serial number of the power liftgate drive unit, replacing it if necessary, free of charge. The recall began April 8, 2021. Owners may contact Mazda customer service at 1-800-222-5500 option 4. Mazda's number for this recall is 4621B.

Mazda North American Operations · up to 13,857 vehicles across all model years covered

FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

20V347000 · June 12, 2020

The defect
Mazda North American Operations (Mazda) is recalling certain 2020 CX-30 vehicles equipped with all-wheel drive. The evaporative vent hose for the fuel tank may be disconnected, possibly allowing fuel to leak from the charcoal canister vent at the rear of the vehicle.
The risk
A fuel leak in the presence of an ignition source may increase the risk of a fire. Additionally, the engine may stall while driving, increasing the risk of a crash.
The remedy
Mazda will notify owners, and dealers will inspect the evaporative vent hose in the fuel tank. If the hose is disconnected, it will be reconnected and the charcoal canister with some related parts will be replaced. Repairs will be performed free of charge. The recall began July 29, 2020. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 4520F.

Mazda North American Operations · up to 12,097 vehicles across all model years covered

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER

20V346000 · June 12, 2020

The defect
Mazda North American Operations (Mazda) is recalling certain 2020 CX-30 and Mazda3 vehicles. The front brake caliper mounting bolts may not have been tightened properly during assembly, possibly allowing the calipers to loosen.
The risk
Loose brake calipers can reduce braking performance or interfere with wheel rotation, affecting vehicle handling. Either of these scenarios can increase the risk of a crash.
The remedy
Mazda will notify owners, and dealers will inspect the front brake caliper bolts, tightening them as necessary. If bolts are missing, the affected brake caliper will be replaced. Repairs will be performed free of charge. The recall began July 24, 2020. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 4420F.

Mazda North American Operations · up to 24,037 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 32.

UNKNOWN OR OTHER 9 28%
SERVICE BRAKES 7 22%
ELECTRICAL SYSTEM 5 16%
ENGINE 5 16%
FUEL/PROPULSION SYSTEM 5 16%
POWER TRAIN 3 9%
STRUCTURE 3 9%
EXTERIOR LIGHTING 2 6%
FORWARD COLLISION AVOIDANCE 2 6%
SEAT BELTS 2 6%
SUSPENSION 2 6%
STEERING 1 3%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2020 at 8.

2020 2026
2020 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SERVICE BRAKES

crash

The front camera didn't operate properly The brakes have an elongated stopping distance

NHTSA complaint 11702067. Filed by an owner and not verified by NHTSA or by us.

STEERING

towed · 66,000 miles

The contact owns a 2020 Mazda CX-30. The contact stated while driving out of the driveway, the steering wheel became firm. The contact stated that the power steering warning light was illuminated. The vehicle was towed to the dealer. The dealer diagnosed the vehicle and determined that the power steering unit needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 66,000.

NHTSA complaint 11528975. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
The front passenger side headlight is making a whirring noise whenever the light is turned on. Based on the NHTSA safety reports for this model, this indicates the fan is failing, and soon the headlight will also fail. Intact headlights are essential for driving safety at night. No warning messages have appeared on the car.

NHTSA complaint 11751262. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
My 2020 Mazda CX-30 has an intermittent no-start condition caused by a complete electrical failure. This occurs randomly, often overnight and after long or short trips. When it happens: The car does not respond to the key fob or ignition Dashboard warning lights are off Vehicle cannot be started, creating a safety risk if it occurs during travel or in an emergency The defect began during car's full warranty period and has persisted despite multiple service visits and battery replacement. The dealer has been unable to diagnose or correct the issue, and Mazda Corporate is aware of the defect under case Case Number 00398310. After about two years of these intermittement failures, and parasitic

NHTSA complaint 11710048, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
There is a module that should connect to the hatch door to open. That module in no longer available. Without the hatch door opening, in case of side impact and being pushed into something else, there is no way to get out of the car. This poses a serious safety hazard. I have contacted the Mazda dealership and I am told that the part is "retired" and there is no replacement part at this time.

NHTSA complaint 11700042. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
I OWN 2020 MAZDA CX 30 WITH 66000 MILES. THE TRANSMISSION WAS SHIFTING WITH JERKY MOTIONS. ON JULY 14, 2025 I BROUGHT THE CAR TO PALISADES MAZDA IN ROCKLAND COUNTY NEW YORK TO HAVE TRANSMISSION LOOKED AT AND TO CHANGE TRANSMISSION FLUID CHANGED. AFTER I DROPPED THE CAR OFF LATER THAT DAY I GOT A CALL THAT THE TRANSMISSION WAS CONDEMNED. I LOOKED ON THE INTERNET WITH SAME YEAR MAKE AND MODEL AND SEE THERE IS A BIG PROBLEM WITH THE TRANSMISSIONS ON THESE CARS AND MAZDA IS AWARE OF THE PROBLEM. TSB 05-002/20 IS A BULLETIN ABOUT TRANSMISSION FAILURES IN THIS VEHICLE. MAZDA IS WELL AWARE OF THE TRANSISSION PROBLEMS

NHTSA complaint 11674592. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
The initial sensor alarm indication was low oil pressure and within less then an hour engine malfunction was detected and the vehicle stopped functioning. This incident occurred on [XXX] in SanAntonio and thereafter it was towed to the Mazda Dealership for inspection upon request. I was driving from Dallas to SanAntonio with my [XXX] and [XXX] children when the vehicle started making strange noise and It the notification on dashboard stated I need to immediately stop the vehicle for safety. Middle of nowhere I had to find a nearest safe place for my children. This vehicle put me and my kids in an unsafe environment due to the faulty engine that was installed by the Mazda company. I was

NHTSA complaint 11665901, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Mazda CX-30

Model year Complaints Recalls Deaths
2025 25 1
2024 29 2
2023 23 1
2022 32 1
2021 100 2

Other 2020 Mazda models

Every Mazda on this site — 81 vehicles, 161 recall campaigns and 2 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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