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Mazda · NHTSA safety record

2020 Mazda MAZDA3

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 32 safety complaints about the 2020 Mazda MAZDA3 with the US government. Of those, no death is recorded. 2 recall campaigns are open against it, covering the hydraulic brakes and forward collision avoidance.

The most complained-about system is forward collision avoidance, named in 15 complaints, 47% of the total. The typical failure was reported at 2,000 miles, the median across the 6 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers September 2020 to July 2026 · How this is counted

What is on file

32 complaints on file

32

Complaints

0

Describe a crash

0

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
FORWARD COLLISION AVOIDANCE 15 · 47%
ELECTRICAL SYSTEM 3 · 9%
STEERING 3 · 9%
UNKNOWN OR OTHER 3 · 9%
FUEL/PROPULSION SYSTEM 2 · 6%
LANE DEPARTURE 2 · 6%
SERVICE BRAKES 2 · 6%
SUSPENSION 2 · 6%
ENGINE 1 · 3%
EQUIPMENT 1 · 3%
EXTERIOR LIGHTING 1 · 3%
POWER TRAIN 1 · 3%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 32.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2021 at 11.

12 9 6 3
20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2020 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2020 Mazda MAZDA3, and it is a separate question from what owners report going wrong later.

Test 4 DR AWD 4 DR FWD 5 HB AWD 5 HB FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 10.1% 10.1% 10.1% 10.1%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

2 on file

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER

20V346000 · June 12, 2020

The defect
Mazda North American Operations (Mazda) is recalling certain 2020 CX-30 and Mazda3 vehicles. The front brake caliper mounting bolts may not have been tightened properly during assembly, possibly allowing the calipers to loosen.
The risk
Loose brake calipers can reduce braking performance or interfere with wheel rotation, affecting vehicle handling. Either of these scenarios can increase the risk of a crash.
The remedy
Mazda will notify owners, and dealers will inspect the front brake caliper bolts, tightening them as necessary. If bolts are missing, the affected brake caliper will be replaced. Repairs will be performed free of charge. The recall began July 24, 2020. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 4420F.

Mazda North American Operations · up to 24,037 vehicles across all model years covered

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

19V907000 · December 19, 2019

The defect
Mazda North American Operations (Mazda) is recalling certain 2019-2020 Mazda3 vehicles. The Smart Brake System (SBS) can falsely detect an obstacle while driving, activating the automatic emergency braking system and suddenly stopping the vehicle.
The risk
Stopping the vehicle unexpectedly increases the risk of a crash.
The remedy
Mazda will notify owners, and dealers will update the SBS software. In addition, vehicles with certain production dates will receive an instrument cluster software update or replacement and a replacement owner's manual. These repairs will be performed free of charge. The recall began February 14, 2020. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 4219L.

Mazda North American Operations · up to 35,390 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

FUEL/PROPULSION SYSTEM
Low pressure fuel pump failure with 75,575 miles on odometer. Fuel pump completely seized. Car was parked at a retail location and would not start. Upon troubleshooting, mechanic was able to determine the low pressure pump was not delivering fuel. Pump was replaced. Faulty fuel pumps could lead to hazardous conditions as they are mounted within the fuel tank. I feel this is too early in the vehicles life for this component to have completely failed.

NHTSA complaint 11748076. Filed by an owner and not verified by NHTSA or by us.

TIRES:SIDEWALL
size 21545ZR18 93Y. replaced these oem tires with these from costco on feb 27 2025. in dec 5 2025 the tire developed a large bubble. miles bought was 27790. current miles 31212. per tire center steal belting was broken no signs of road hazard or other damage. the belt broke and rubber was stressed with " maybe a 1000 miles regaining before catastrophic failure." wear instrument showed they were literally showing new tires. states they were the 3rd michellin tires with dude wall bubbling that week. states could have caused severe accident. no warnings damage leaks or idicators. all maintenance and pressure follwed per manufacturing specs. tires are a danger to drivers even low miles to

NHTSA complaint 11724244, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
My Mazda3 began producing a chirp when shifting from 3rd to 4th gear (automatic transmission). The dealer stated that the car needed a new torque converter. At the time the car only 37,000 miles on it, quite low mileage for a torque converter to fail. Mazda has previously admitted to producing cars with faulty torque converters, as specified in Mazda TXXXXXX] ). While my car fit the description of both the problem and proposed fix, and also fell within the applicable models/VINs listed on the TSB, Mazda corporate HQ stated that my specific VIN was not covered by the TSB, and therefore the repair cost was my responsibility. Since the problem, solution, and general vehicle type are entirely

NHTSA complaint 11719227, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION
I pulled into the driveway (at about 5 mph) of my passenger's home, when a very loud, metallic pop occurred somewhere inside my vehicle. I could not discern the problem by visually inspecting the car. Upon returning to my home, I arranged for the dealership to inspect the car's suspension. They found that both rear springs had snapped off from their lower vehicle attachment points. At the time of the incident, my car was less than 6 years old and had approximately 62500 total miles. I had the dealership replace both rear springs and associated attachment hardware. Prior to this failure, the dealership had routinely inspected the suspension of my vehicle as part of PA annual inspections. I

NHTSA complaint 11700190, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION
TSB 02-003/24 Car front suspension bolts corroded and making metal on metal sounds during turning and braking

NHTSA complaint 11699700. Filed by an owner and not verified by NHTSA or by us.

EQUIPMENT:OTHER:LABELS
See attached document for complaint.

NHTSA complaint 11671865. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Mazda MAZDA3

Model year Complaints Recalls Deaths
2025 8 1 —
2024 12 3 —
2021 52 1 —
2019 74 6 —
2018 108 4 1
2017 83 2 —
2016 104 6 —
2015 130 4 —
2014 138 4 —
2013 117 1 —
2012 226 1 —
2011 132 2 —
2010 686 3 —

Other 2020 Mazda models

CX-5 107 CX-30 33 CX-9 19

Complaints on file, same model year.

Every Mazda on this site — 82 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst