CSR

Chevrolet · NHTSA safety record

2015 Chevrolet Cruze

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 252 safety complaints about the 2015 Chevrolet Cruze with the US government. Of those, 20 describe a crash, 4 mention a fire, 13 people were injured and no death is recorded. 4 recall campaigns are open against it.

The most complained-about system is the engine, named in 99 complaints, 39% of the total. The typical failure was reported at 55,000 miles, the median across the 173 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers January 2015 to September 2026 · How this is counted

What is on file

252 complaints on file

252

Complaints

20

Describe a crash

4

Mention fire

13

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ENGINE 99 · 39%
ELECTRICAL SYSTEM 49 · 19%
UNKNOWN OR OTHER 46 · 18%
POWER TRAIN 37 · 15%
ELECTRONIC STABILITY CONTROL (ESC) 30 · 12%
STEERING 24 · 10%
FUEL/PROPULSION SYSTEM 23 · 9%
AIR BAGS 20 · 8%
SERVICE BRAKES 17 · 7%
VEHICLE SPEED CONTROL 10 · 4%
VISIBILITY/WIPER 7 · 3%
ENGINE AND ENGINE COOLING 5 · 2%
0 42 85

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 252.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2019 at 56.

60 45 30 15
15 16 17 18 19 20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2015 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2015 Chevrolet CRUZE, and it is a separate question from what owners report going wrong later.

Test 4 DR FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 10.9%
Stability control standard Forward collision warning standard Lane departure warning standard

A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

4 on file

ELECTRICAL SYSTEM:IGNITION

16V502000 · July 5, 2016

The defect
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
The risk
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
The remedy
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.

General Motors LLC · up to 8,367 vehicles across all model years covered

SEAT BELTS:FRONT:ANCHORAGE

15V876000 · December 23, 2015

The defect
General Motors LLC (GM) is recalling certain model year 2015 Chevrolet Cruze vehicles manufactured September 24, 2014, to May 29, 2015. In the affected vehicles, one of the driver-side seat belt assembly bolts may not be properly tightened.
The risk
An insufficiently torqued bolt may prevent the seat belt from holding the required load in a crash, increasing the risk of injury.
The remedy
GM will notify owners, and dealers will inspect and tighten the bolts, free of charge. The recall began on January 27, 2016 Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15777.

General Motors LLC · up to 15 vehicles across all model years covered

STEERING

15V442000 · July 10, 2015

The defect
General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Cruze vehicles manufactured November 8, 2013, to March 12, 2015, and 2015 Chevrolet Volt vehicles manufactured April 11, 2014. In the affected vehicles, the inner tie rod may not be tightened to specification allowing the tie rod to separate from the steering gear.
The risk
Separation of the tie rod from the steering gear could result in the loss of steering, increasing the risk of a crash.
The remedy
GM will notify owners, and dealers will replace the steering gear assembly, free of charge. The recall began on July 28, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15386.

General Motors LLC · up to 10 vehicles across all model years covered

PARKING BRAKE

15V113000 · February 27, 2015

The defect
General Motors LLC (GM) is recalling certain model year 2015 Chevrolet Cruze vehicles manufactured February 4, 2015, to February 9, 2015. The left-rear or right-rear parking brake cable brackets may not have been properly fastened during the assembly process. As a result, the fastening bolts may back out completely, causing the parking brake bracket to separate and the parking brake to not hold the vehicle in place. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 135, "Light Vehicle Brake Systems."
The risk
If the parking brake bracket separates, the parking brake may not hold the vehicle, increasing the risk of a vehicle roll away and a crash.
The remedy
GM will notify owners, and dealers will inspect the left-rear and right-rear parking brake brackets bolts, tightening them as necessary, free of charge. The recall began in March 24, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15135.

General Motors LLC · up to 1,733 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

STEERING

4 injured · fire · crash · towed

TL* THE CONTACT OWNED A 2015 CHEVROLET CRUZE. WHILE DRIVING AT 40 MPH AND ATTEMPTING TO TURN THE VEHICLE, THE STEERING WHEEL SEIZED. THE CONTACT CRASHED INTO A TELEPHONE POLE. THE FRONT END OF THE VEHICLE CAUGHT FIRE AND THE AIR BAGS DEPLOYED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE ORIGIN OF THE FIRE WAS NOT DETERMINED. A FIRE REPORT WAS FILED. THE CONTACT SUSTAINED A CONTUSION TO THE CHEST. THE REAR PASSENGERS AND DRIVER SUSTAINED CONCUSSIONS TO THE HEAD. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS DESTROYED AND TOWED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint 10824463. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

2 injured · crash · towed · 16,191 miles

I WAS REAR ENDED BY A DRIVER TRAVELING OVER 45MPH WHILE I WAS AT A FULL STOP. THIS IMPACT SLAMMED MY VEHICLE INTO THE TRUCK INFRONT OF MINE, AND SHOULD HAVE CAUSED THE AIRBAGS TO DEPLOY. DESPITE THE ONBOARD COMPUTER ALERTING ME THAT THEY HAD, NO AIRBAGS IN THE CAR DEPLOYED. THERE WAS HOWEVER A DISTINCT ODOR AND WHITE POWDER PRESENT, LEADING ME TO BELIEVE THEY MAY HAVE ATTEMPTED TO.

NHTSA complaint 11123230. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS:SIDE/WINDOW

1 injured · crash · towed · 28,000 miles

AFTER I HAD STOPPED AT A RED LIGHT, I BEGAN TO START A LEFT TURN, WHEN I WAS IMPACTED BY A DISTRACTED DRIVER ON THE DRIVER'S SIDE. THE OTHER CAR HIT ME DIRECTLY ON THE DRIVER SIDE FRONT PANEL, CRUSHING BOTH DOORS, BENDING THE FRONT AXLE, AND TOTALING MY CAR. AS A RESULT OF THE IMPACT, MY HEAD HIT THE WINDOW, AND CAUSED IT TO SHATTER, GIVING ME A CONCUSSION.

NHTSA complaint 11097157. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed · 60,000 miles

MY HUSBAND WAS TRAVELING AT APPROXIMATELY 50 M.P.H. HE WAS LOOKING IN THE REARVIEW MIRROR. WHEN HE LOOKED AHEAD, THE SUV IN FRONT OF HIM WAS STOPPED FOR THE VEHICLE AHEAD TO TURN. BY THE TIME HE SAW THE SUV WAS STOPPED, THERE WAS ABOUT 10-15 FEET BETWEEN OUR CAR AND THE SUV. HE BRAKED AND TRIED TO SWERVE TO THE SIDE TO MISS THE SUV BUT WAS UNSUCCESSFUL. HE SLAMMED INTO THE REAR OF THE SUV. THE SUV SUFFERED MINOR DAMAGE. OUR VEHICLE SUFFERED SIGNIFICANT FRONT END DAMAGE AND WAS LATER TOTALED. NO AIRBAGS DEPLOYED IN OUR CAR.

NHTSA complaint 11204062. Filed by an owner and not verified by NHTSA or by us.

ENGINE
It started over heating and I had to replace multiple coolant lines/hoses from the thermostat, heater core, the reservoir, radiator. Ive replace the intake diaphragm. Thought since all the pieces that got hot and cracked or broke got replaced that the issue was gone. Then one day I drove 8 mins into Ohio and it started smoking so I pulled off the road and had to have a tow truck come get it. It had blown a head gasket at least I thought but found out it had water in the oil so now needs a new motor. I still owe on the car and cant drive it

NHTSA complaint 11765699. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
I have replaced my whole engine and the cars fuel system.. my gas was backing into my oil along with the engine failing .. has happened again. This car has been a nightmare and just keeps failing. Strong gas and oil burning smell then car starts smoking. Had to shut it off in the middle of the road.

NHTSA complaint 11743926. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING

90,000 miles

The contact owns a 2015 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the vehicle was leaking oil from the top of the engine onto the drive belts. The contact stated that the VIN was not included in NHTSA Campaign Number: 12V288000 (ENGINE AND ENGINE COOLING). The vehicle was taken to the dealer but was not repaired. The manufacturer was not notified of the failure. The failure mileage was 90,000.

NHTSA complaint 11714257. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

towed · 113,000 miles

The contact owns a 2015 Chevrolet Cruze. The contact stated that while driving approximately 55 MPH, the “Service Stabili-trak” message was displayed. The warning light turned on and off, and the vehicle suddenly stalled. The vehicle failed to restart. The contact stated that the vehicle started jerking and rolling while on the side of the road. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 113,000.

NHTSA complaint 11709650. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Radiator leaks, car overheated. Looking online it is obvious that a lot of people have had this same issue, so why no recall. It's a peice of crap car, that is dangerous to drive.

NHTSA complaint 11705439. Filed by an owner and not verified by NHTSA or by us.

ENGINE
I have had car repairs done identical with the 2014 models with the same exact issues described in those year recalls, car hesitant and jerking, breaking down on numerous occasions and replacing gaskets hoses and many codes common with fuel and traction control and finally engine blown!

NHTSA complaint 11660519. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Chevrolet Cruze

Model year Complaints Recalls Deaths
2019 22 2 —
2018 109 3 1
2017 201 2 —
2016 250 4 —
2014 702 10 —
2013 586 5 —
2012 865 7 —
2011 732 7 2

Other 2015 Chevrolet models

Every Chevrolet on this site — 304 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst