CSR

Chevrolet · NHTSA safety record

2019 Chevrolet Cruze

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

20

Complaints

4

Crashes

1

Fires

3

Injuries

0

Deaths

Owners of the 2019 Chevrolet Cruze have filed 20 safety complaints with NHTSA between February 2019 and July 2026. The most complained-about system is the power train, named in 6 of them (30%). The typical failure was reported at 6,750 miles, the median across the 6 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

POWER TRAIN:AUTOMATIC TRANSMISSION

20V668000 · October 29, 2020

The defect
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
The risk
Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
The remedy
GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.

General Motors LLC · up to 194,105 vehicles across all model years covered

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER

18V576000 · August 30, 2018

The defect
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
The risk
A reduction of braking performance can increase the risk of a crash.
The remedy
GM will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began October 11, 2018. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 18279.

General Motors LLC · up to 210,628 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 20.

POWER TRAIN 6 30%
ENGINE 5 25%
ELECTRICAL SYSTEM 3 15%
SERVICE BRAKES 3 15%
AIR BAGS 2 10%
FORWARD COLLISION AVOIDANCE 2 10%
VEHICLE SPEED CONTROL 2 10%
BACK OVER PREVENTION 1 5%
FUEL/PROPULSION SYSTEM 1 5%
SEAT BELTS 1 5%
TIRES 1 5%
UNKNOWN OR OTHER 1 5%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2022 at 6.

2019 2022 2026
2019 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

VEHICLE SPEED CONTROL

2 injured · crash · towed · 10,000 miles

I WAS STOPPED IN THE LEFT TURNING LANE ATTEMPTING TO CROSS A HIGHWAY. WHEN I TURNED LEFT THE VEHICLE WOULD NOT ACCELERATE. I PRESSED THE PEDAL ALL THE WAY DOWN BUT THE CAR WAS CREEPING. I COULD NOT CROSS THE HIGHWAY AND WAS STRUCK IN ONCOMING TRAFFIC. I WAS GIVEN A TICKET FOR FAILURE TO YIELD. I HIT A VEHICLE AND WAS CHARGED AT FAULT IN THE ACCIDENT. THE VEHICLE IS A RENTAL CAR.

NHTSA complaint 11176137. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed

The airbags did not deploy, and the driver hit the windshield.

NHTSA complaint 11454888. Filed by an owner and not verified by NHTSA or by us.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

fire · crash · towed

Carvana

NHTSA complaint 11447696. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash · towed

The brakes system didnt seem to be stopping properly almost as if i had to push really hard on the brakes to get the car to stop. Finally today, I was 1.6 car lengths behind another vehicle whom slammed their brakes on for no reason and I had to do so as well. My car would not stop, the brakes would not work causing a major accident.

NHTSA complaint 11747783. Filed by an owner and not verified by NHTSA or by us.

ENGINE
For a year I have had my car to the shop multiple times due to a musty smell inside my car. I have never been able to find any fluids or moisture inside the car, however, the inside of my windshield tends to get a weird film on it, I am constantly cleaning to keep visibility especially at night. None of the mechanics that I have taken it to were able to figure it out, and most of them could not smell The musky smell that I smelled. The car had approximately 40,000 mi on it when this started about a year ago, Maybe 8 months. Recently I have noticed that the coolant in my car is disappearing, I have kept a constant check on it and about once a week have had to add fluids to keep it from

NHTSA complaint 11730583, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
I am leasing this vehicle and it continues to have warning light on staring the vehicle engine power reduced as I'm driving and holds back vehicle and also airbag restraining system light continues also to be on. This is not normal wear and tear and I read previous years had this issue as well. This is still an issue concerning of my safety. Paying for inconvenience

NHTSA complaint 11657080. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Timing chain rattles, due the the chain tensioner not having motor oil at early morning start-up. This causes the chain to be loose and eventually engine damage. Europe already issued recalls to this issue. They solved this issue by installing a seal, TIMING CHAIN TENSIONER FOR CHEVROLET GMC OPEL FEBI BILSTEIN 181945.

NHTSA complaint 11641590. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
The vehicle needs the transmission bolts replaced has a recall need repaired as as possible. The automatic transmission jerk

NHTSA complaint 11592522. Filed by an owner and not verified by NHTSA or by us.

TIRES
When going in to get new tires, I was infomred the Primwall 205/55R16 I had had put on the car less than 2 years ago are now seperating. So far, the company is unwilling to replace them.

NHTSA complaint 11588491. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Chevrolet Cruze

Model year Complaints Recalls Deaths
2018 109 3 1
2017 201 2
2016 247 4
2015 251 4
2014 701 10
2013 585 5
2012 864 7
2011 731 7 2

Other 2019 Chevrolet models

Every Chevrolet on this site — 298 vehicles, 747 recall campaigns and 5 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst