CSR

Mercedes-Benz · NHTSA safety record

2015 Mercedes-Benz ML350

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

52

Complaints

10

Crashes

0

Fires

4

Injuries

0

Deaths

Owners of the 2015 Mercedes-Benz ML350 have filed 52 safety complaints with NHTSA between January 2015 and May 2026. The most complained-about system is the engine, named in 11 of them (21%). The typical failure was reported at 18,750 miles, the median across the 30 complaints that gave an odometer reading.

NHTSA has issued 5 recalls covering this vehicle.

Recalls (5)

FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

22V955000 · December 23, 2022

The defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML550, 2012-2015 ML350, AMG ML63, 2015 ML250, ML400, 2016 GLE450, GLE300, 2016-2018 GLE350, GLE550, 2016-2019 GLE400, 2017-2019 AMG GLE43, and 2016-2020 AMG GLE63 vehicles. Water might accumulate in the spare tire wheel well and damage the fuel pump control unit, which could cause an engine stall while driving.
The risk
An engine stall while driving increases the risk of a crash.
The remedy
Dealers will install a water drain plug, inspect for water intrusion, and replace the fuel pump control unit as necessary, free of charge. Owner notification letters were mailed February 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023010002 and 2023010003.

Mercedes-Benz USA, LLC · up to 348,183 vehicles across all model years covered

COMMUNICATION

19V787000 · November 1, 2019

The defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
The risk
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
The remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Mercedes-Benz USA, LLC. · up to 24,226 vehicles across all model years covered · fixed by software update

SUSPENSION:FRONT

18V272000 · April 27, 2018

The defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Matic, 2016 GLE400 4Matic, GLE350 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic, GLE450 4Matic Coupe and GLE63S AMG 4Matic Coupe, 2015-2016 GL450 4Matic and 2013-2014 GL450 4Matic vehicles equipped with the Active Curve System (ACS). In certain driving conditions, if the oil level in the ACS reservoir is below the minimum level, the oil may foam and leak out of the vent holes in the reservoir cap.
The risk
The leaking oil in the presence of an ignition source can increase the risk of a fire.
The remedy
MBUSA will notify owners, and dealers will correct the oil level as necessary and replace the reservoir sealing cap to prevent oil foam from leaking out, free of charge. The recall began August 30, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018070015.

Mercedes-Benz USA, LLC. · up to 9,725 vehicles across all model years covered

POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT

16V900000 · December 14, 2016

The defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 GL350 4Matic Blutec, GL450 4Matic, GL550 4Matic, ML250 Blutec, ML350, ML350 4Matic, ML400 4Matic and 2015-2016 GL63 AMG 4Matic vehicles manufactured September 29, 2014 through March 27, 2015. The affected vehicles have axle bolts on the front and/or rear drive axle carriers that may not have been assembled correctly. As a result, the remaining bolts may fracture.
The risk
If any of the remaining front or rear axle bolts fracture, the vehicle may be unstable, reducing the handling capability and increasing the risk of a crash.
The remedy
MBUSA will notify owners, and dealers will replace the axle carrier bolts, free of charge. The recall is began February 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Mercedes-Benz USA, LLC. · up to 48 vehicles across all model years covered

SEAT BELTS:REAR/OTHER

16V442000 · June 16, 2016

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2015 ML250, ML350, ML350 4Matic, ML400 4Matic, ML63 AMG, and 2016 GLE450 AMG 4Matic vehicles manufactured from April 27, 2015, through May 19, 2015. The affected vehicles may have had the right rear seatbelt anchor bolt incorrectly installed.
The risk
In the event of a vehicle crash, the right rear seatbelt anchor bolt could fail to secure the passenger, increasing their risk of injury.
The remedy
MBUSA will notify owners, and dealers will inspect and, if necessary, correct the installation of the right rear seat belt anchor bolt, free of charge. The recall began on July 22, 2016. Owners may contact MBUSA customer service at 1-800-367-6372.

Mercedes-Benz USA, LLC. · up to 423 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 52.

ENGINE 11 21%
UNKNOWN OR OTHER 9 17%
POWER TRAIN 7 13%
SERVICE BRAKES 6 12%
ELECTRICAL SYSTEM 4 8%
FUEL SYSTEM, DIESEL 4 8%
FUEL SYSTEM, GASOLINE 4 8%
FUEL/PROPULSION SYSTEM 4 8%
STEERING 4 8%
STRUCTURE 4 8%
SUSPENSION 4 8%
AIR BAGS 3 6%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2022 at 9.

2015 2022 2026
2015 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

2 injured · crash · towed · 120,000 miles

The contact owned a 2015 Mercedes-Benz ML350. The contact stated that while driving approximately 40-45 mph in the rain, he drove over a puddle of water and hydroplaned on the highway and hit the jersey wall, went across the highway, and crashed into the guard rail. The air bags did not deploy. There were no warning indicator lights illuminated. The contact sustained injuries to his shoulder and medical attention was provided. The passenger occupant sustained injuries to the vertebrae and medical attention was provided. A police report was filed. There was no reported fire. The vehicle was towed to an independent lot. The local dealer was contacted but the vehicle was not diagnosed or

NHTSA complaint 11463448, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

1 injured · 100 miles

WHEN THE VEHICLE'S PARKING MECHANISM IS ENGAGED, THE VEHICLE ROLLS SEVERAL FEET BEFORE COMING TO A COMPLETE STOP; THEREBY ENDANGERING ANYONE IN, NEAR, OR AROUND THE VEHICLE AT THAT TIME FROM GETTING RUN OVER OR, SERIOUSLY INJURED BY THE MOVING VEHICLE.

NHTSA complaint 10837160. Filed by an owner and not verified by NHTSA or by us.

SEAT BELTS

1 injured · 30,000 miles

I READ THAT THERE HAVE BEEN 3-4 RECALLS ON MY MERCEDES WHICH WE BOUGHT BRAND NEW AND I HAVE NEVER RECEIVED NOTIFICATIONS.

NHTSA complaint 11184466. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL

crash · towed · 18,500 miles

STARTED CAR, PUT IN REVERSE. FELT THE ENGINE SURGE MOVED SHIFTER TO NEUTRAL THEN DRIVE . ENGINE SURGED, COULD NOT STOP THE CAR WITH THE BRAKES IT PROCEEDED THROUGH A GATE AND WAS STOPPED BY OUR STONE FENCE. AIR BAGS DID NOT DEPLOY.

NHTSA complaint 10884293. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
The failed/malfunctioning component appears to be the fuel pump controller / fuel pump control unit, and possibly the fuel pump system. The Mercedes-Benz dealer identified water/moisture-related damage and corrosion at the fuel pump controller area. The failed component should be available for inspection if the dealer preserves the part during repair. I have requested that the dealer not discard the damaged component. My safety and the safety of others were put at risk because the fuel pump controller is related to fuel delivery. If it fails, the vehicle may not start, may lose fuel supply, or may stall while driving. This creates a safety risk, especially if the vehicle stalls in traffic,

NHTSA complaint 11739473, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
In July 2025, the sunroof panel had lifes and was flapping at highway speeds. I immediately contacted a Mercedes-Benz dealer to report the hazard. I was told they were unaware of such an issue and that I would have to pay for the repair out-of-pocket. Due to financial hardship, I could not afford the repair at that time. in. In early February, while driving on the highway, the entire sunroof panel catastrophically detached and flew off the vehicle. This created an immediate and severe road hazard for other drivers. This incident matches the 'adhesive bonding failure' described in other Mercedes-Benz sunroof recalls (e.g., Recall 21V-197), but my specific VIN was not included in that list.

NHTSA complaint 11719355. Filed by an owner and not verified by NHTSA or by us.

LANE DEPARTURE: BLIND SPOT DETECTION
In mid-trip as we were going down the highway went to change lanes and the turn signals were no longer functioning. No errors, no alerts, no warnings they just stopped working. After pulling over and turning off the vehicle and turning back on they work for a time then stop working again. After researching with other owners of these and similar model Mercedes Benz vehicles this is a prevalent and highly dangerous safety issue that many many others have experienced.

NHTSA complaint 11711956. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Cam Shaft replacement diagnosed after week and half visit to Mercedes Benz dealership for engine rattling at cold start up. We are left with a $10,000 repair after performing all scheduled maintenance at the Mercedes Benz dealership since owning in 2015.

NHTSA complaint 11676806. Filed by an owner and not verified by NHTSA or by us.

FUEL SYSTEM, DIESEL

88,000 miles

The contact owns a 2015 Mercedes-Benz ML350. The contact stated that while driving at various speeds, the vehicle shook abnormally before the vehicle lost automotive power. The contact was able to restart the vehicle and take the vehicle to a local dealer. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline); however, the repair failed to prevent the failure. The contact stated that two weeks after the recall repair, the failure reoccurred. The check engine warning light was illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The vehicle was scanned by a local independent

NHTSA complaint 11652759, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
I was in drive mode and was looking to park the car on the open spot on the street. Had engaged the reverse gear and was attempting to get in the parallel parking spot. While i was doing that, suddenly the wheel locked up and car stopped with a jerk/jolt. Then came warning that the parking brake was not working (Remember I had not engaged the parking brake as I was in drive mode). The locked up wheel would not move and I had great difficulty in making the car safe in the cross traffic. The issue here is parking brake cannot engage by itself. That has nothing to do with the age of the car, it is like the wheel cannot come off just because the car is old. This could have easily happened while

NHTSA complaint 11592867, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Mercedes-Benz ML350

Model year Complaints Recalls Deaths
2014 67 4
2013 56 4
2012 65 3
2011 110 3
2010 101 3

Other 2015 Mercedes-Benz models

Every Mercedes-Benz on this site — 216 vehicles, 576 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst