Every safety complaint, recall and defect investigation the US government
holds on this vehicle.
Owners have filed 27 safety complaints
about the 2015 Toyota Venza with the US government. Of those, 8 describe a crash, 5 people were injured and no death is recorded. One recall campaign is open against it, covering the air bags.
The most complained-about system is the air bags,
named in 6 complaints, 22% of the total.
The typical failure was reported at 23,500 miles,
the median across the 15
complaints that gave
an odometer reading.
Compiled from NHTSA's complaint, recall and investigation files
· Covers July 2015 to March 2026 · How this is counted
What is on file
27 complaints on file
27
Complaints
8
Describe a crash
0
Mention fire
5
People injured
0
Deaths
A complaint is an unverified account by the person who filed it, not a
finding of fault. One complaint is one ODI number, which is how NHTSA counts
them.
A recall is the manufacturer conceding a defect, and the repair is free.
Whether one covers your particular car is a question only its VIN can
answer, because a campaign covers a production range rather than a
model year.
Which system owners named
Complaints naming each system
UNKNOWN OR OTHER 9 · 33%
9 33%
AIR BAGS 6 · 22%
6 22%
SERVICE BRAKES 5 · 19%
5 19%
SEATS 4 · 15%
4 15%
ENGINE 2 · 7%
2 7%
VEHICLE SPEED CONTROL 2 · 7%
2 7%
EQUIPMENT ADAPTIVE/MOBILITY 1 · 4%
1 4%
POWER TRAIN 1 · 4%
1 4%
SEAT BELTS 1 · 4%
1 4%
STRUCTURE 1 · 4%
1 4%
SUSPENSION 1 · 4%
1 4%
VISIBILITY/WIPER 1 · 4%
1 4%
048
Red marks a system with a recall campaign against it.
One complaint can name several systems, so these add up to more than 27.
When the complaints arrived
By the year NHTSA received them
By the year NHTSA received them, which is not the year the failures
happened. They peaked in 2015 at 5.
This is the year the complaint was filed, not the year the failure
happened. The range runs from 2015 to 2026, the last of them a part year, which is why its column is drawn faint.
Crash test ratings
NHTSA New Car Assessment Program
NHTSA crashes a car into a barrier and a pole and measures what
happens to the dummies inside. This is what it awarded the 2015 Toyota VENZA, and it is a separate
question from what owners report going wrong later.
Test
SUV AWD
SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover
14.3%
15.5%
Stability control standard Forward collision warning standard Lane departure warning standard
A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed.
A dash means NHTSA did not rate that test for this vehicle.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2009-2015 Venza vehicles. The Supplemental Restraint System (SRS) wiring may become damaged with regular use of the driver-side door.
The risk
Damaged wires may cause the air bag sensor to become inoperable, preventing the deployment of the side and curtain air bags on the driver side and increasing the risk of injury during a crash.
The remedy
Dealers will inspect and, if necessary, replace the driver-side front door wire harness, free of charge. Owner notification letters were mailed October 19, 2021. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 21TB01/21TA01.
Toyota Motor Engineering & Manufacturing · up to 279,040 vehicles across all model years covered
In owners’ own words
Quoted from the complaint file
Quoted from NHTSA's complaint file. These are unverified accounts by the
people who filed them, not findings of fault.
AIR BAGS:SIDE/WINDOW:CURTAIN:CUSHION
2 injured · crash · towed · 92,000 miles
The contact owns a 2015 Toyota Venza. The contact stated that a drunk driver hit her vehicle on the driver's side while stopped at a stoplight. The contact stated that the airbags did not deploy upon impact. The contact was taken to the hospital and was treated for her injuries. The front seat passenger sustained shoulder injuries. A police report was filed at the scene. The whereabouts of the other driver were unknown. The vehicle was initially towed from the scene to an independent tow yard and then to an independent body shop where the vehicle was repaired. The contact recently received a recall notice for NHTSA Campaign Number: 21V257000(AIR BAGS) which she linked to her failure. The …
NHTSA complaint 11421631, quoted in part. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
2 injured · crash · 23,500 miles
MY VEHICLE WAS NOT LISTED UNDER THE RECALL FOR AIRBAGS. YET, YESTERDAY I WAS INVOLVED IN A FAIRLY SERIOUS T-BONE COLLISION THAT AFFECTED THE ENTIRE FRONT END OF MY VENZA AND NO AIRBAGS WENT OFF. IT WAS A CITY STREET INTERSECTION AND BOTH VEHICLES WERE MOVING ABOUT 30 MILES PER HOUR. NEITHER THE DRIVERS OR PASSENGER SIDE DOORS WOULD OPEN FROM THE IMPACT SO WHY NO AIR BAGS?...UPDATED 01/25/16 *BF
NHTSA complaint 10820401. Filed by an owner and not verified by NHTSA or by us.
SEATS
1 injured · crash · towed · 30,000 miles
TL* THE CONTACT OWNS A 2015 TOYOTA VENZA. WHILE THE CONTACT'S VEHICLE WAS STOPPED, IT WAS REAR ENDED BY ANOTHER VEHICLE DRIVING APPROXIMATELY 55 MPH. DUE TO THE IMPACT, THE DRIVER'S SEAT MOVED FORWARD AND THEN BACKWARDS INTO THE REAR SEATS. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL BODY SHOP, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND SENT A REPRESENTATIVE TO INSPECT THE VEHICLE. THE FIELD INSPECTOR STATED THAT THE DRIVER'S SEAT WAS STILL OPERATING PROPERLY. THE FAILURE MILEAGE WAS 30,000.
NHTSA complaint 11114173. Filed by an owner and not verified by NHTSA or by us.
SERVICE BRAKES
crash · 2,700 miles
ON AUGUST 18TH, I WAS DRIVING MY HUSBAND'S 2015 TOYOTA VENZA. I ORDINARILY DO NOT DRIVE IT AS THE VEHICLE HAS A SURGING FORWARD PROBLEM. WHEN YOU TAKE YOUR FOOD OFF THE GAS PEDAL, THE VEHICLE SURGES FORWARD WHICH ONE CAN COMPENSATE BY QUICKLY HITTING THE BRAKE PEDAL. MY HUSBAND HAS GOTTEN USED TO THE CAR DOING THIS SO IT DOES NOT BOTHER HIM. ON THIS PARTICULAR DAY, I WAS DRIVING ALONG A 2-LANE ROAD ON A SOMEWHAT MAIN ROAD WITH SOME BUSINESSES ON EITHER SIDE AND I WAS DRIVING ABOUT 35 MPH. WE WERE APPROACHING A POPULAR ICE CREAM PLAZA WHEN I SAW THE VEHICLES UP AHEAD STOPPING AS ONE OF THE CARS WAS WAITING TO CROSS OVER TO THE ICE CREAM SHOP. I TOOK MY FOOT OFF OF THE GAS PEDAL BUT THE CAR …
NHTSA complaint 10786599, quoted in part. Filed by an owner and not verified by NHTSA or by us.
UNKNOWN OR OTHER
Sunroof shattered while I was on the highway almost injuring me and causing me to get into an accident, no rocks or debris found to cause this. Toyota refuses to take any responsibility for this and I have to fix it myself
NHTSA complaint 11724085. Filed by an owner and not verified by NHTSA or by us.
UNKNOWN OR OTHER
The navigation and radio system will cut off and restart that warning. This loses critical settings and distracts drivers from attention to the road. If you’re using navigation, it’s gone if you are listening to instructions from an external source connected to the system, it’s gone. This radio is definitely available for inspection. This is a frequent occurrence on most any trip at any time multiple times per trip. This is definitely a safety hazard, if traveling in heavy traffic and unfamiliar places.
NHTSA complaint 11679720. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
Sunroof leaking into front driver & passenger pillars with airbags. Dealership quotes $6k to fix, but they didn’t know where / how it’s leaking!! There are no drain lines in this model, so it’s just a leak into the air bags plain and simple. This is a manufacturer issue- if no drain lines / weep holes, then why do you have to replace a $6k sunroof to fix an $50 seal / gasket? Very Unsat. Others are having the same issue. Saw 13 others with similar or same issue on NHTSA website…Toyota dealer was charging me $1,000 to look at it and tell me , yeah, there is a leak! Thats why I brought it to you! This is the panoramic sunroof model. Very unsafe!
NHTSA complaint 11635092. Filed by an owner and not verified by NHTSA or by us.
ENGINE
The engine is consuming oil at an alarming rate. Didn’t reach my normal 5000 miles for an oil change and the oil stick was bone dry. Its put me and my family at risk because its the main reason the car is driving. No it has not been reproduced. No. Yes there was a warning lamp almost a year ago when it first happened where the engine burned most of the oil leaving nothing in the engine.
NHTSA complaint 11574088. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
Last December my airbag light came on. I took it to Minot Chrysler Center and Toyota Center and they told me the wires for the airbag under the drivers seat were frayed and needed to be replaced. They also had to replace the harness because they said that too was not working. I had it fixed. Three weeks ago the light went off I made an appointment right away and today they told me it was the same issue and had to replace the wires on the passenger side. I called Toyota and they told me it was up to the discretion of the tech. I called the tech at the Chrysler Center and she told me that they couldn’t do that because they would have to file a report and then deal with Toyota. I was not happy …
NHTSA complaint 11555356, quoted in part. Filed by an owner and not verified by NHTSA or by us.
UNKNOWN OR OTHER
crash
On 10/24/22, I was stopped in traffic at the lower end of a hill. This was in Arlington, TX on Lamar St. near Collins traveling east. Although I was using my brakes as we were at a red light, the car started accelerating forward. It would not stop with further brake usage or trying to put the car into park position. I hit the car in front of me gently. Not seeing any damage, and because the other driver did not feel the impact, I did not report the incident to the insurance company. I do not know if it was a brake problem or other problem. I recently purchased the car after my Toyota Camry was totaled at the end of July 2022. However, that car had a similar problem in another accident that …
NHTSA complaint 11491108, quoted in part. Filed by an owner and not verified by NHTSA or by us.
If this is your car and a dealer keeps failing to fix it, your state's
lemon law may require the manufacturer to replace it or buy it back. How
many repair attempts it takes, and how long you have to file, is set by
the state you bought in and by nothing on this page.
Complaints: NHTSA's ODI
complaint file, published October 2, 2026. One
complaint is one ODI number, which is how NHTSA counts them.
Recalls: NHTSA's recall
campaign API, newest campaign on this vehicle filed April 13, 2021.
Investigations: NHTSA's ODI
investigation file, published October 2, 2026.
A complaint is one owner's account and has not been verified by NHTSA or by
us. A vehicle with more complaints is not necessarily worse: models that
sold in larger numbers collect more of them. How this is counted.
G
Compiled and maintained by guarledes Independent developer and analyst