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Lexus · NHTSA safety record

2017 Lexus ES350

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

22

Complaints

8

Crashes

0

Fires

5

Injuries

0

Deaths

Owners of the 2017 Lexus ES350 have filed 22 safety complaints with NHTSA between February 2017 and September 2022. The most complained-about system is the body structure, named in 3 of them (14%). The typical failure was reported at 9,100 miles, the median across the 19 complaints that gave an odometer reading.

NHTSA has issued 1 recall covering this vehicle.

Recalls (1)

STEERING:LINKAGES:TIE ROD ASSEMBLY

17V415000 · June 29, 2017

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017 Lexus ES350 vehicles. The right-hand side tie rod lock nut may loosen over time.
The risk
If the lock nut loosens, the tie rod may separate causing a loss of steering and increasing the risk of a crash.
The remedy
Toyota will notify owners, and dealers will inspect the lock nut and, if it is found loose, replace the lock nut, steering gear assembly, and tie rod assembly, free of charge. The recall began on July 26, 2017. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is HLC.

Toyota Motor Engineering & Manufacturing · up to 1,761 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 22.

STRUCTURE 3 14%
UNKNOWN OR OTHER 3 14%
VISIBILITY/WIPER 3 14%
AIR BAGS 2 9%
ELECTRICAL SYSTEM 2 9%
FORWARD COLLISION AVOIDANCE 2 9%
SERVICE BRAKES 2 9%
SUSPENSION 2 9%
ENGINE 1 5%
EXTERIOR LIGHTING 1 5%
SEATS 1 5%
SERVICE BRAKES, HYDRAULIC 1 5%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2017 at 7.

2017 2022
2017 to 2022

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SUSPENSION

1 injured · crash · towed · 352 miles

TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE DRIVING 50 MPH, THE VEHICLE SHOOK RAPIDLY AND THE BALL JOINT DETACHED. THE FAILURE CAUSED THE STRUT TO SNAP OFF OF THE VEHICLE. THE CONTACT LOST CONTROL, STRUCK ANOTHER VEHICLE, AND LANDED IN A DITCH. THE CONTACT SUSTAINED INJURIES ON THE FOREARM, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A POLICE IMPOUND PENDING FURTHER INVESTIGATION ON THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 352.

NHTSA complaint 10954431. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed

TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE AT A STOP, THE CONTACT'S VEHICLE WAS REAR ENDED AND CAUSED THE CONTACT TO CRASH INTO THE PRECEDING VEHICLE. THE AIR BAG ERROR WARNING INDICATOR ILLUMINATED AFTER THE CRASH. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED MULTIPLE INJURIES THAT NEEDED MEDICAL ATTENTION. THE VEHICLE WAS DRIVEN TO THE DRIVER'S RESIDENCE AND THEN TOWED TO NORTHSIDE LEXUS (17925 NORTH FWY, HOUSTON, TX 77090) WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint 11044187. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES, HYDRAULIC

1 injured · crash · towed · 55,000 miles

The contact owns a 2017 Lexus ES350. The contact stated that while driving at 45 MPH, the contact stated that a beeping alert sounded to notify him that he was approaching another vehicle. As the contact attempted to depress the brake pedal, the brake pedal failed and the contact rear-ended the vehicle. The air bags deployed upon impact. The police and paramedics were called to the scene and the other driver was taken to the hospital; the driver's whereabouts were unknown. The contact did not sustain any injuries. A police report was filed. The vehicle was initially towed to an impound yard and was then towed by his insurance to assess the vehicle's damage. The manufacturer had yet to be

NHTSA complaint 11485669, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · 9,900 miles

DURING AN ACCIDENT FROM REAR ENDED, AIRBAGS WERE NOT DEPLOYED AND NOW IT IS SAYS THAT SRS AIRBAGS ARE MALFUNCTIONED.

NHTSA complaint 11139137. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL

crash · towed · 7,500 miles

The contact owns a 2017 Lexus ES350. The contact stated that while in reverse and slowly reversing into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into a tree. The contact indicated that the unintended acceleration occurred while pressing the brake pedal and also the crash avoidance safety features did not activate. No injuries were reported and no police report was taken. The vehicle was towed to the local dealer and to a local body shop repair center. The cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 7,500.

NHTSA complaint 11459976. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

31,200 miles

The contact owns a 2017 Lexus ES350. The contact stated while driving approximately 65 MPH, the sunroof exploded without warning. The vehicle was taken to a local dealer where it was diagnosed but not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 31,200.

NHTSA complaint 11431198. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM:SOFTWARE
2017 LEXUS ES350. CONSUMER WRITES REGARDING VEHICLES SAFETY CONNECT SYSTEM BEING DISCONNECTED. *LD *JS

NHTSA complaint 11415894. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

52,425 miles

I WAS DRIVING DOWN THE HIGHWAY IN VA AND I HEARD A LOUD EXPLOSION AND I LATER FOUND OUT THE SUNROOF EXPLODED ON ITS OWN NO CARS AROUND, NO OVER PASS IT JUST EXPLODED INTO LITTLE PIECES.

NHTSA complaint 11396498. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

9,100 miles

I WAS DRIVING DOWN THE HIGHWAY HAVING JUST PICKED PICKED UP THIIS CAR I JUST BOUGHT FROM THE DEALERSHIP WHEN SUDDENLY I HEARD A LOUD EXPOLOSION UP ABOVE AND NOTICED MY SUNROOF EXPLODED SENDING PIECES OF GLASS INTO MY CAR. I WAS SCRATCHED AND HAD TO GET HOME 1/2 HOUR AWAY. DEALERSHIP WAS FAR. THE DEALERSHHIP SAID TO CALL THE INSURANCE. I THINK IT COULD BET THE WAY THE SUNROOF WAS PUT IN BUT NOT SURE.

NHTSA complaint 11352909. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Lexus ES350

Model year Complaints Recalls Deaths
2016 21 1 —
2015 16 1 —
2014 28 1 —
2013 23 1 —
2012 89 3 —
2011 153 3 —
2010 137 5 —

Other 2017 Lexus models

RX 47 RX350 46 RX Hybrid 10 GX460 9

Every Lexus on this site — 88 vehicles, 116 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst