CSR

Lexus · NHTSA safety record

2015 Lexus ES350

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 16 safety complaints about the 2015 Lexus ES350 with the US government. Of those, 1 describes a crash and no death is recorded. One recall campaign is open against it, covering forward collision avoidance.

The most complained-about system is the electrical system, named in 4 complaints, 25% of the total. The typical failure was reported at 23,000 miles, the median across the 7 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers August 2015 to May 2023 · How this is counted

What is on file

16 complaints on file

16

Complaints

1

Describe a crash

0

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
UNKNOWN OR OTHER 7 · 44%
ELECTRICAL SYSTEM 4 · 25%
SERVICE BRAKES 4 · 25%
FORWARD COLLISION AVOIDANCE 2 · 13%
VEHICLE SPEED CONTROL 2 · 13%
POWER TRAIN 1 · 6%
SEATS 1 · 6%
TIRES 1 · 6%
VISIBILITY/WIPER 1 · 6%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 16.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2016 at 6.

8 6 4 2
15 16 17 18 20 21 22 23

This is the year the complaint was filed, not the year the failure happened. The range runs from 2015 to 2023.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2015 Lexus ES350, and it is a separate question from what owners report going wrong later.

Test 4 DR FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 11.1%
Stability control standard Forward collision warning standard Lane departure warning standard

A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

1 on file

FORWARD COLLISION AVOIDANCE: CRASH IMMINENT BRAKING

15V728000 · November 3, 2015

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2013-2015 Avalon and Avalon Hybrid vehicles manufactured October 19, 2012 to October 27, 2015 and 2013-2015 Lexus ES350 and ES300h vehicles manufactured June 18, 2012 to July 6, 2015. The affected vehicles are equipped with a Pre-Collision System (PCS) as optional equipment. In these vehicles, the PCS may unexpectedly activate and apply the brakes when the radar detects a steel joint or plate in the roadway as an object.
The risk
A vehicle that unexpectedly brakes increases the risk of a crash.
The remedy
Toyota will notify owners, and dealers will replace certain PCS components, free of charge. The recall began on July 28, 2016. Owners may contact Toyota at 1-888-270-9371. Toyota's numbers for this campaign are F1V and F2E.

Toyota Motor Engineering & Manufacturing · up to 30,812 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

UNKNOWN OR OTHER
Water leaking into vehicle , I think the driver side door and window seals are defective

NHTSA complaint 11524304. Filed by an owner and not verified by NHTSA or by us.

TIRES
2015 LEXUS ES 350. Michelin Primacy 215/55VR17 tires installed 9/2022. CONSUMER WRITES SEEKING REIMBURSEMENT FOR TIRES DUE TO A BLOWOUT CAUSED BY A POTHOLE.

NHTSA complaint 11490101. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER

45,000 miles

LEXUS ES2015 -THE DASHBOARD HAS TURNED SHINY AND STICKY CAUSING A REFLECTION INTO THE WINSHIELD THAT IMPAIRS VISIBILITY ON THE INCIDENCE OF SOLAR LIGHT. THE DEGRADATION OF THE MATERIAL IS SUCH THAT THE SHINE ANNOT BE REVERSED USING COMMON AUTOMOTIVE PRODUCTS. EFFECT IN VISIBILITY IS A SERIOUS SAFETY ISSUE AND REFLECT POOR JUDGEMENT OF FROM THE MANUFACTURER IN TEH SELECTION OF MATERIALS OF A LONG USEFUL LIFE GOOD.

NHTSA complaint 11414527. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

37,224 miles

GREETINGS, THIS MESSAGE IS BEING SENT ON THE BEHALF OF CHERYL [XXX] & RAYMOND [XXX] [XXX] 2015 LEXUS GS350 [XXX] ISSUE: FRONT PASSENGER SIDE SEAT: SEAT HEATER/WARMER IGNITED WITHOUT BEING TURNED ON AND BURNED THROUGH THE LEATHER LEAVING A BLACK BURNT MARK. WHILE IN MOTION ON HIGHWAY. I'M CONCERNED THAT THE SEAT CAN OVERHEAT AND CAUSE A FIRE. THIS IS LISTED IN VEHICLE HISTORY REPORT. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC

NHTSA complaint 11301740. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
THE DOORS DONT LOCK OR THEY LOCK ONLY ON DRIVER SIDE OR THEY GET UNLOCKED RIGHT AWAY, THIS IS SAFETY ISSUE. I HAVE TAKEN TO DEALERSHIP BUT SAME ISSUE AFTER THAT,THIS HAS BEEN HAPPENING FOR A LONG TIME.

NHTSA complaint 11297004. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

42,000 miles

I AM THE OWNER OF A LEXUS WHOSE ENGINE WIRES ARE SOY BASED. 4 WEEKS AGO MY CAR WAS TOTALLY "DEAD" AND I HAD IT TOWED TO THE DEALER WHO TOLD ME RODENTS ATE THE WIRES.THE COST TO REPAIR THE WIRES WAS $977.00 PLUS THE COST OF TOWING. THIS IS NEGLIGENCE ON THE PART OF LEXUS AND A HIGHWAY DANGER TO ALL.I FEEL IT IS THE RESPONSIBILITY OF YOUR ORGANIZATION TO RECALL ALL CARS THAT HAVE SOY BASED WIRES WHICH IS AN EXTREME SAFETY HAZARD FOR ALL ON THE ROAD AND HAVE LEXUS REPLACE MY WIRES WITH NON SOY WIRES AND REIMBURSE ME FOR ALL COSTS OF THIS SITUATION.

NHTSA complaint 11098711. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Lexus ES350

Model year Complaints Recalls Deaths
2017 22 1 —
2016 21 1 —
2014 28 1 —
2013 23 1 —
2012 89 3 —
2011 153 3 —
2010 137 5 —

Other 2015 Lexus models

Every Lexus on this site — 91 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst