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Lexus · NHTSA safety record

2015 Lexus GS 350

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

15

Complaints

1

Crashes

0

Fires

2

Injuries

0

Deaths

Owners of the 2015 Lexus GS 350 have filed 15 safety complaints with NHTSA between November 2016 and March 2023. The most complained-about system is the steering, named in 4 of them (27%). The typical failure was reported at 53,000 miles, the median across the 11 complaints that gave an odometer reading.

NHTSA has issued 1 recall covering this vehicle.

Recalls (1)

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

20V012000 · January 13, 2020

The defect
Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
The risk
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
The remedy
Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.

Toyota Motor Engineering & Manufacturing · up to 1,830,752 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 15.

STEERING 4 27%
ELECTRICAL SYSTEM 3 20%
UNKNOWN OR OTHER 3 20%
SERVICE BRAKES 2 13%
STRUCTURE 2 13%
ELECTRONIC STABILITY CONTROL (ESC) 1 7%
ENGINE 1 7%
FUEL/PROPULSION SYSTEM 1 7%
TIRES 1 7%
VISIBILITY/WIPER 1 7%
WHEELS 1 7%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2020 at 6.

2016 2020 2023
2016 to 2023

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

2 injured · crash · towed · 36,000 miles

I PURCHASED MY VEHICLE 2018 AND WITHIN APPROX. A MONTH I WAS INVOLVED IN AN ACCIDENT ON THE FREEWAY WHERE MY VEHICLE STALLED WHICH RESULTED IN MAJOR DAMAGES TO MY CAR . I COULDN'T EXPLAIN WHAT HAPPENED BECAUSE I DIDN'T KNOW AT THE TIME. PRIOR TO THE ACCIDENT I SPOKE TO THE DEALERSHIP AND REPORTED THAT THE CHECK ENGINE LIGHT WOULDN'T TURN OFF AND HE STATED IT PROBABLY NEEDED TUNEUP . CAR FELT ROUGH. ACCIDENT RESULTED IN VEHICLE REPAIR AND ME W/O A CAR. THE AIR BAG DID NOT DEPLOY, ENTIRE FRONT CAR SMASHED IN. AFTER VEHICLE WAS RESTORED ENGINE LIGHT AND TIRE PRESSURE LIGHTS REMAIN ON , HAD TO TAKE CAR TO LEXUS DEALERSHIP (NORTH PARK) WHERE IT WAS MAINTENENCE. WHEN I PICKED IT UP CAR SOUNDED

NHTSA complaint 11360850, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING
Steering: Car pulls to the right when travelling above 50mph. Done 4 wheels alignment at Lexus dealership already but the problem still persists. Technician said the steering rack is the problem but refused to acknowledge that it's the common issue with this car! Brakes: The 2-piece rotor makes clicking noise at low speed. the break pads make loud squeal noise every time the paddle pressed. This is a very common issue with Lexus 2 piece rotors but Lexus refused to acknowledge.

NHTSA complaint 11511899. Filed by an owner and not verified by NHTSA or by us.

STEERING
Car darts while attempting to hold the steering in place. Feels like it sticks and when attempting to correct it over-corrects.

NHTSA complaint 11438897. Filed by an owner and not verified by NHTSA or by us.

STEERING
After driving a while 30 minutes or so steering intermittently stiffens especially in turns loss of power steering. Creating very dangerous situation especially if you are yielding. It can cause a very bad accident situation as you may loose control driving control. It is an electronic steering.

NHTSA complaint 11433285. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

45,000 miles

DRIVER DOOR POWER LOCK ACTUATOR DOESNT WORK. WILL NOT WORK AT ALL WITH POWER LOCK BUTTON OR KEY FOB. WILL ONLY WORK MANUALLY BUT ONLY AFTER SEVERAL ATTEMPTS OR GIGGLING IT STRONGLY. ALSO WILL NOT OPEN WHEN USING THE HANDLE. YOU MUST KEEP TRYING TO WIGGLE IT TO GET IT TO OPEN. HAZARDOUS CONDITION AS IT TAKES A WHILE TO GET IT TO OPEN. THIS IS A WELL KNOWN PROBLEM WITH THEM.

NHTSA complaint 11386468. Filed by an owner and not verified by NHTSA or by us.

TIRES

53,000 miles

BRIDGESTONE TURANZA 400-02 235/40 19 TIRE TREAD SEPARATED FROM THE SIDE WALL EXPOSING STEEL BELTS. THE FIRST ONE AT 19K MILES / 12/21/2019 (THOUGHT IT WAS JUST A BAD TIRE AND BOUGHT ANOTHER FROM STERLING MCCALL LEXUS IN HOUSTON TEXAS) THE SECOND AT 23K MILES 05/28/2020. NOW THAT'S A PROBLEM. PURCHASE THE CARE FROM STERLING MCCALL LEXUS PRE OWNED WITH NEW TIRES ON THE CAR. TALKED TO SEVERAL LEXUS SERVICE MEMBERS AND THEY ARE AWARE OF THE PROBLEM AND THREE LEXUS VEHICLES HAVE THIS TIRE ISSUE (LEXUS GS, RC AND IS VEHICLES AND THEY WILL NOT DO ANYTHING ABOUT IT. *TR

NHTSA complaint 11326406. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Lexus GS 350

Model year Complaints Recalls Deaths
2014 16 1 —
2013 26 3 —

Other 2015 Lexus models

RX350 42 NX 25 CT 16 ES350 16 IS 250 16 NX200 10 NX200T 10 RC F 10

Every Lexus on this site — 88 vehicles, 116 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst