Mazda · NHTSA safety record
Every safety complaint, recall and defect investigation the US government holds on this vehicle.
Owners have filed 61 safety complaints about the 2017 Mazda CX-9 with the US government. Of those, no death is recorded. No recall campaign has been matched to this year, make and model.
The most complained-about system is the engine, named in 43 complaints, 70% of the total. The typical failure was reported at 33,500 miles, the median across the 5 complaints that gave an odometer reading.
Compiled from NHTSA's complaint, recall and investigation files · Covers October 2018 to June 2026 · How this is counted
61
Complaints
0
Describe a crash
0
Mention fire
0
People injured
0
Deaths
A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.
No recall campaign was matched to this year, make and model. That is not the same as a clean vehicle: recalls are issued against production ranges, and the only reliable check is your own VIN.
One complaint can name several systems, so these add up to more than 61.
By the year NHTSA received them, which is not the year the failures happened. They peaked in 2023 at 19.
This is the year the complaint was filed, not the year the failure happened. The range runs from 2018 to 2026, the last of them a part year, which is why its column is drawn faint.
NHTSA has not crash tested the 2017 Mazda CX-9. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.
What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.
Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.
this is covered under csp11. the problem is my car is a 2017 and they only allow a warranty up to 120,000 miles mine is at 158000 and they will not fix the problem now even thought we just started having problems.
NHTSA complaint 11743458. Filed by an owner and not verified by NHTSA or by us.
Engine running rough. Check Engine Light illumination. Difficulty starting or a no-start condition. Noticeable loss of power during acceleration Check engine light P0192
NHTSA complaint 11742350. Filed by an owner and not verified by NHTSA or by us.
The car was jump start due to a bad battery it cold and the light was left on. Right after the jump start a check engine light can on. When I put the vehicle in drive to turn the steering wheel it violently snapped bad and broken one of my finger nail. I tried aging in disbelief it happened aging this shouldn't be happening it could've broke my fingers.
NHTSA complaint 11704433. Filed by an owner and not verified by NHTSA or by us.
I took our vehicle into Mazda due to a coolant leak that could not be located. It had my wife stranded due to the vehicle overheating. Everything lined up with CSP11. The dealership is now stating that the vehicle has a blown gasket and needs an engine replacement. This is the issue covered by CSP11 except that the crack is in the wrong location. They haven't found the Crack but are denying the warranty due to the covered location not being the source. The vehicle only has 93000 miles on it.
NHTSA complaint 11688886. Filed by an owner and not verified by NHTSA or by us.
My infotainment screen goes black 10-12 times a year, and therefore I lose access to my backup cameras. I have to turn the car off, and then back on, in order for the screen to function again. This has been happening for the full 8 years I have owned the car. I also have video of this happening, but the file is too large to attach so including photo only.
NHTSA complaint 11674499. Filed by an owner and not verified by NHTSA or by us.
I was driving the vehicle on the highway when the vehicle started to overheat, lights started blinking, the car was smoking, losing power and acceleration. This car has a recall on the cyclindwr head which when cracks causing the car to loose coolant and oil. If it cracks while you’re driving especially on the highway the car will immediately loose coolant and oil thus causing a very dangerous driving condition. There was no indicator prior to the failure that there was anything wrong with the car. No check engine lights, no coolant lights nothing. Prior to this happening I smelled coolant in the car cabin , took it to my mechanic who tested the coolant system and found no leak. At the time
NHTSA complaint 11650724, quoted in part. Filed by an owner and not verified by NHTSA or by us.
| Model year | Complaints | Recalls | Deaths |
|---|---|---|---|
| 2021 | 39 | 1 | — |
| 2020 | 19 | 1 | — |
| 2019 | 53 | 2 | — |
| 2018 | 128 | 2 | — |
| 2016 | 106 | 0 | — |
| 2015 | 35 | 2 | — |
| 2014 | 54 | 3 | — |
| 2013 | 68 | 4 | — |
| 2012 | 221 | 4 | — |
| 2011 | 170 | 4 | — |
| 2010 | 195 | 6 | — |
Every Mazda on this site — 82 vehicles.
If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.
A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.
Compiled and maintained by guarledes
Independent developer and analyst