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Toyota · NHTSA safety record

2018 Toyota Prius Prime

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

15

Complaints

4

Crashes

0

Fires

3

Injuries

0

Deaths

Owners of the 2018 Toyota Prius Prime have filed 15 safety complaints with NHTSA between February 2020 and March 2026. The most complained-about system is the air bags, named in 2 of them (13%). The typical failure was reported at 18,750 miles, the median across the 6 complaints that gave an odometer reading.

No recall campaign was matched to this year, make and model. That is not the same as a clean vehicle: recalls are issued against production ranges, and the only reliable check is your own VIN.

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Pedestrian alert sounds

DP22005

Closed defect petition · opened January 27, 2023 · closed August 7, 2023 · led to recall 22V063000

the electrical system

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 15.

UNKNOWN OR OTHER 3 20%
AIR BAGS 2 13%
FUEL/PROPULSION SYSTEM 2 13%
POWER TRAIN 2 13%
BACK OVER PREVENTION 1 7%
ELECTRICAL SYSTEM 1 7%
ENGINE 1 7%
EXTERIOR LIGHTING 1 7%
FORWARD COLLISION AVOIDANCE 1 7%
LATCHES/LOCKS/LINKAGES 1 7%
SERVICE BRAKES 1 7%
STRUCTURE 1 7%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2023 at 4.

2020 2023 2026
2020 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

2 injured · crash · towed

Airbags deployed prematurely as I was parking my car in a doctor's office parking lot. The car was going less than 5 mph and I did not hit anything. The premature deployment of the airbag startled me and caused me to hit the accelerator instead of the brake and I ended up crashing my car into a nearby pole and another .automobile. The accident resulted in a soft tissue injury for my daughter and I'm experiencing lower back pains. The air bag caused burns on my nose and arms. My daughter has bruising on the arms from the air bag deployment

NHTSA complaint 11538765. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed

Air bag did not deploy during a head on collision at 25-30 mph. No warning lamps. Car is totaled according to tow truck driver. Currently at the body shop, waiting for adjusters approval for body shop to take car apart to assess the damage.

NHTSA complaint 11502542. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

crash · towed

My 2018 Toyota Prius Supreme was parked too far away from the curb in front of a house where we were invited, in a residential area in Naperville IL. I entered the car to park it properly. I had my foot on the brakes and pressed the starting button for the engine to turn on. I then put the car on reverse and suddently the car accelerated uncontollably. Went on the grass, hit the neighbor's mailbox and stopped by crashing on a tree. I was in shock but luckily not injured. Other guests were present and witnessed the incident. Police was called in and issued a report. The car was declared by Progressive Insurance Co as a total loss.

NHTSA complaint 11553897. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash · 40,063 miles

The contact owns a 2018 Toyota Prius. The contact stated while driving approximately 5 MPH and in heavy traffic, the contact depressed the brake pedal for traffic but the brakes failed. The contact stated no warning light was illuminated. The contact crashed into the rear end of a truck. The damage was very light due to the low speed. The top of the hood at the front was scratched and the grill also sustained minor scratches. The contact continued on the road. The contact had taken the vehicle to a local dealer, who contacted a manufacturer representative to diagnose the vehicle. The contact was advised that there was no brake failure. The vehicle had not been repaired. The manufacturer had

NHTSA complaint 11487667, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
On at least 4 occasions when the EV battery becomes depleted while driving at highway speeds and the car is switching to gas, the engine completely loses all power. This has lasted from 10-30 seconds. The dealership said a small battery needed to be replaced, and replaced that, but this recurred within a month of replacement.

NHTSA complaint 11723385. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
There has been at least 4 times that the vehicle was not responsive to acceleration (stalled for a few seconds) then picked back up. Problem has been intermittent. There is no dash indication of an issue. Because concern is intermittent I haven’t taken vehicle in. There is NO CHECK ENGINE light on. My wife experienced it once, I’ve experienced it 3 times. Once going up steep hill, once on a steady incline and the other 2 times at 50 mph on the highway. My layman’s take points to an Inverter issue in the IPM. Intelligent Power Module having a voltage issue that causes vehicle to stall.

NHTSA complaint 11722132. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Hi, My Prius Prime recently just suffered the loss of heat in the middle of winter. Based on the diagnostic of my local Toyota dealer, it appears one of the metal heater coolant hose had rusted off. This is not just causing a safety issue of having no issue, it is also a risk as the engine can now overheat and suffer permanent damage. Despite being such a serious problem, Toyota doesn't stock the part nor does it know when the new part will come. I am currently owning an asset that can't be safely driven, I would like the NHTSA to review this. Toyota seems to be aware of this issue as they have a TSB out on a similar heater coolant hose. With that said, having no part is not an acceptable

NHTSA complaint 11644964, quoted in part. Filed by an owner and not verified by NHTSA or by us.

LATCHES/LOCKS/LINKAGES:HOOD:LATCH
As I was driving on a local highway going approximately 50 mph, the hood of the vehicle released and hit the windshield with full force. Luckily there was no traffic on the local highway at the time of the incident. I did not release the hood at all, and the dealer reports verbally to me that the hood latch is damaged. The incident could have resulted in my death if it happened on the highway.

NHTSA complaint 11617552. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Toyota Prius Prime

Model year Complaints Recalls Deaths
2024 11 4
2022 8 1
2021 10 0
2020 16 1
2019 8 1
2017 32 0

Other 2018 Toyota models

Every Toyota on this site — 272 vehicles, 370 recall campaigns and 3 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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Independent developer and analyst