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Toyota · NHTSA safety record

2024 Toyota Prius Prime

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 12 safety complaints about the 2024 Toyota Prius Prime with the US government. Of those, 1 describes a crash, 1 person was injured and no death is recorded. 4 recall campaigns are open against it.

The most complained-about system is the electrical system, named in 5 complaints, 42% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers August 2024 to September 2026 · How this is counted

What is on file

12 complaints on file

12

Complaints

1

Describe a crash

0

Mention fire

1

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 5 · 42%
UNKNOWN OR OTHER 3 · 25%
LATCHES/LOCKS/LINKAGES 2 · 17%
TIRES 2 · 17%
AIR BAGS 1 · 8%
SERVICE BRAKES 1 · 8%
STEERING 1 · 8%
VISIBILITY 1 · 8%
VISIBILITY/WIPER 1 · 8%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 12.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 4.

8 6 4 2
24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2024 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2024 Toyota PRIUS PRIME, and it is a separate question from what owners report going wrong later.

Test 5 HB FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 9.2%
Stability control standard Forward collision warning standard Lane departure warning standard

A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

4 on file

ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS

26V049000 · January 28, 2026

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius Prime, 2023-2026 Prius, and 2025-2026 Prius Plug-in Hybrid vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.
The risk
A door that unexpectedly opens while the vehicle is moving increases the risk of injury.
The remedy
Dealers will modify the rear door switch circuits, free of charge. Owner letters were mailed July 13, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB03 and 26TA03. This recall expands and replaces NHTSA recall number 24V274. Vehicles repaired under the previous recall will need to have the new remedy performed.

Toyota Motor Engineering & Manufacturing · up to 141,286 vehicles across all model years covered

BACK OVER PREVENTION:DISPLAY FUNCTION

25V744000 · October 30, 2025

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
The remedy
Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.

Toyota Motor Engineering & Manufacturing · up to 1,024,407 vehicles across all model years covered

EQUIPMENT:OTHER:LABELS

24V548000 · July 23, 2024

The defect
Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories. The load carrying capacity modification label may display inaccurate added weight values. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
The risk
A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.
The remedy
GST will mail new labels to owners, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R2.

Gulf States Toyota, Inc. · up to 33,848 vehicles across all model years covered

ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS

24V274000 · April 17, 2024

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius and Prius Prime vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.
The risk
A door that unexpectedly opens while the vehicle is moving or during a crash increases the risk of injury.
The remedy
Dealers will replace both right and left rear door opener switches, free of charge. Owner letters were mailed August 9, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24TB06 and 24TA06.

Toyota Motor Engineering & Manufacturing · up to 55,690 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed · 35,981 miles

The contact owned a 2024 Toyota Prius Prime PHEV. The contact stated that while driving at 40 MPH, the vehicle was involved in a head-on collision with another vehicle that was traveling towards the contact's vehicle at approximately 50 MPH. The contact stated that during the impact, the steering wheel detached and hit the driver's body. The air bags failed to deploy. There was no warning light illuminated after the crash. The vehicle went into Crash mode and automatically connected with OnStar, which called emergency units. The contact stated that the entire front ends of both vehicles were destroyed. Both vehicles were towed to an impound lot, where they were totaled. The contact's

NHTSA complaint 11742384, quoted in part. Filed by an owner and not verified by NHTSA or by us.

TIRES:SIDEWALL

towed · 7,000 miles

The contact owns a 2024 Toyota Prius Prime equipped with Bridgestone Tires, Tire Line: Ecopia, Tire Size: 195/60/R17, DOT Number: (N/A). The contact stated while the vehicle was parked in the driveway, the contact noticed that the rear passenger's side tire had deflated. Upon inspecting the tire, the contact noticed that the sidewall of the tire was lacerated. The tire was ordered from the dealer and replaced at Discount Tires. Additionally, the contact stated while the dealer was servicing the vehicle, the contact was informed that there was a plug on the side of the front passenger's side tire. The tire was replaced. Additionally, the contact stated that while his partner was driving 65

NHTSA complaint 11616580, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Incident: On Sept 12, 2026, my 2024 Toyota Prius Prime continued moving forward after I pressed the Park button, causing a collision with my condo garage wall. This was unintended vehicle movement after Park engagement. The vehicle uses a push‑button, shift‑by‑wire Park system, so any electronic malfunction can affect its ability to remain stationary. Recent recall work: Two days before the incident (Sept 10, 2026), Toyota performed recall work on the vehicle. Because the Prius Prime relies heavily on electronic control modules, this timing may be relevant to the malfunction. Same day: The vehicle displayed “No Key Detected” even though the key fob was inside. This may indicate intermittent

NHTSA complaint 11764918, quoted in part. Filed by an owner and not verified by NHTSA or by us.

TIRES
This is a 2024 Toyota Prius prime lease in February 2024. I went to our trusted local car shop for our annual inspection, and was told that we need to replace all four tires and we’re just passed 24,000 miles on our odometer. We are two seniors living in New York State and we only drive on paved roads. We believe this is a failure both of Toyota and Toyota for choosing these tires on this particular model. We were told we need to spend over $1000 to replace tires on a car we do not own. Toyota pointed us in the direction of Toyo, and Toyo pointed us in the direction of Toyota. This is unacceptable and we do not want to pay $1000 for tires that should not be worn out after 24,000 miles with

NHTSA complaint 11723567, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. This issue only affects 2023-2026MY Prius and Prius Prime vehicles equipped with electric rear door lock system with a door opener switch manufactured by a specific supplier and during a specific production period. Other Toyota and Lexus vehicles sold in the U.S. are either equipped with a different electric rear door lock system or do not have an electric rear door lock system and do not have the condition described in this report. Unknown. Toyota is unable to provide an estimate of the percentage of vehicles to actually contain the defect. Whether water enters

NHTSA complaint 11717240, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER
Top of side mirrors melt and warped in hot weather. It popped off while driving at freeway speeds into traffic.

NHTSA complaint 11692435. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Since Nov 23, 2024 I have had three occasions where the 12 volt battery for the ICE has depleted leaving me stranded. The only indication of the problem is the car will not start. In my last incident I had to charge the battery (disconnected from the car) but inadvertently closed the hatch. Since the car uses electronic locks the only way to open the hatch is to use the emergency release that is located under the rear deck and must use a screw driver to release. This is inherently dangerous since no practical escape possible in an emergency.

NHTSA complaint 11665791. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Toyota Prius Prime

Model year Complaints Recalls Deaths
2022 8 1 —
2021 10 0 —
2020 16 1 —
2019 8 1 —
2018 16 0 —
2017 42 0 —

Other 2024 Toyota models

Every Toyota on this site — 281 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst