CSR

Jeep · NHTSA safety record

2019 Jeep Cherokee

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 1,649 safety complaints about the 2019 Jeep Cherokee with the US government. Of those, 40 describe a crash, 19 mention a fire, 37 people were injured and no death is recorded. 11 recall campaigns are open against it.

The most complained-about system is the power train, named in 809 complaints, 49% of the total. The typical failure was reported at 21,000 miles, the median across the 753 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers May 2018 to September 2026 · How this is counted

What is on file

1,649 complaints on file

1,649

Complaints

40

Describe a crash

19

Mention fire

37

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

Complaints rose by half year on year: 412 in the twelve months to 2026-Q2, against 264 in the twelve before.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
POWER TRAIN 809 · 49%
ENGINE 457 · 28%
ELECTRICAL SYSTEM 340 · 21%
UNKNOWN OR OTHER 257 · 16%
STEERING 120 · 7%
SERVICE BRAKES 100 · 6%
VEHICLE SPEED CONTROL 82 · 5%
AIR BAGS 42 · 3%
FUEL/PROPULSION SYSTEM 40 · 2%
FORWARD COLLISION AVOIDANCE 32 · 2%
ELECTRONIC STABILITY CONTROL (ESC) 27 · 2%
WHEELS 24 · 1%
0 327 654

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 1,649.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 425.

448 336 224 112
18 19 20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2018 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2019 Jeep CHEROKEE, and it is a separate question from what owners report going wrong later.

Test SUV 2WD SUV 4WD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 17.4% 16.9%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

11 on file

POWER TRAIN

26V290000 · May 7, 2026

The defect
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
The risk
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
The remedy
The remedy is currently under development. Interim owner notification letters explaining the safety risk are expected to be mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.

Chrysler (FCA US, LLC) · up to 61,711 vehicles across all model years covered

POWER TRAIN

25V011000 · April 29, 2025

The defect
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
The risk
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
The remedy
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.

Chrysler (FCA US, LLC) · up to 63,130 vehicles across all model years covered

STEERING:RACK AND PINION:RACK

19V637000 · August 29, 2019

The defect
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
The risk
A loss of steering control increases the risk of a crash.
The remedy
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.

Chrysler (FCA US LLC) · up to 5,294 vehicles across all model years covered

AIR BAGS

19V449000 · June 13, 2019

The defect
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
The risk
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
The remedy
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.

Chrysler (FCA US LLC) · up to 41,169 vehicles across all model years covered

SEATS

19V248000 · March 28, 2019

The defect
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
The risk
In the event of a crash, the seat may move, increasing the risk of injury.
The remedy
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.

Chrysler (FCA US LLC) · up to 253 vehicles across all model years covered

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

18V917000 · December 20, 2018

The defect
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
The risk
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
The remedy
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.

Chrysler (FCA US LLC) · up to 52 vehicles across all model years covered

POWER TRAIN:AUTOMATIC TRANSMISSION

18V739000 · October 19, 2018

The defect
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
The risk
A vehicle stall can increase the risk of crash.
The remedy
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.

Chrysler (FCA US LLC) · up to 86,053 vehicles across all model years covered

ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD

18V524000 · August 9, 2018

The defect
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
The risk
A vehicle stall can increase the risk of a crash.
The remedy
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

Chrysler (FCA US LLC) · up to 12,779 vehicles across all model years covered

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER

18V523000 · August 9, 2018

The defect
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
The risk
A reduction of braking performance can increase the risk of a crash.
The remedy
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.

Chrysler (FCA US LLC) · up to 154,335 vehicles across all model years covered

POWER TRAIN:AUTOMATIC TRANSMISSION

18V492000 · July 26, 2018

The defect
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
The risk
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
The remedy
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.

Chrysler (FCA US LLC) · up to 5 vehicles across all model years covered

ENGINE AND ENGINE COOLING:ENGINE

18V344000 · May 25, 2018

The defect
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
The risk
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
The remedy
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.

Chrysler (FCA US LLC) · up to 14 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

8 injured · crash · towed

TAKATA RECALL I HAD WITNESSED MY AIR BAGS NOT DEPLOY, WHEN I WAS JUST INVOLVED IN A CAR ACCIDENT. BECAUSE I HAD UNINTENDED ACCELERATION WHICH CAUSED ME TO NOT BE ABLE TO STOP AND WE WERE HIT ON THE SIDE AND OUR SIDE AIR BAGS DID NOT DEPLOY ON OUR RIGHT SIDE. *DT*JB

NHTSA complaint 11209972. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

5 injured · crash · towed · 14,500 miles

CAR WAS TOTALED OTHER DRIVER WAS A DUI FRONT PASSENGER LOWER AIR BAG DID NOT DEPLOY.

NHTSA complaint 11252670. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

3 injured · crash · towed

RENTED VEHICLE 2019 JEEP CHEROKEE GOING OUT OF TOWN. ON MY WAY TO HOUSTON. ON AN EXIT ON MY WAY TO PUT GAS TOOK THE EXIT AND THE JEEP COULD NOT BRAKE WAS WITH MY TWO KIDS. I TRIED TO BRAKE TRUCK DIDNT STOP ENDED UP FLIPPING OVER IN A DITCH. SINGLE VEHICLE ACCIDENT. BROKEN ANKLE IMMEDIATE SUGERY PLATE 10 SCREWS. BROKEN FEMUR BONE. BROKEN RIBS. MY SON WAS AIRLIFTED TO SAN ANTONIO AND DAUGHTER IN ICU. TERRIBLE ACCIDENT I THANK GOD FOR GIVING US ANOTHER CHANCE. THE JEEP CHEROKEE BRAKES DID NOT WORK AND IT STALL IT COULDNT STOP AT ALL. IM AFRAID OF DRIVING MY LIFE HAS CHANGE DRAMATICALLY. ALSO MY SEATBELT GOT LOCKED I COULD HAVE DIED THEY HAD TO CUT IT W/ A KNIFE. THAT IS VERY DANGEROUS COULDNT

NHTSA complaint 11197135, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

2 injured · crash · towed

The contact owned a 2019 Jeep Cherokee. The contact stated that after accelerating at 10 MPH from a stop sign, another oncoming vehicle ran the stop sign causing a T-bone collision. The contact's vehicle had front cosmetic damages. The air bags did not deploy. The Forward Collison Warning failed to activate and the display failed to indicate there was a vehicle too close. A police report was filed. There were no injuries reported. A driver and her child involved in the other vehicle sustained unknown injuries and received medical attention. The vehicle was towed to the contact's residence. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made

NHTSA complaint 11596122, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
would like to add to the growing list of frustrated Jeep Cherokee owners requiring an expensive repair for known PTU issues. The "Service 4WD" check light came on 1 year ago (checked by service department 12/2025), finally diagnosed in August 2026 as a failed PTU, with back ordered repair due to rising number of this specific repair/part. There was a recall done on 2015-2019 Jeep Cherokees for this very same issue. Why this safety recall hasn't been extended to post -2019 Jeep Cherokee versions is confusing.

NHTSA complaint 11767972. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
PTU failure which has been confirmed by Jeep Dealership. Stellantis is actively withholding out-of-pocket reimbursements for an acknowledged safety risk because they have failed to release a timely remedy. Issue was identified due to a leak/metal shavings from the PTU

NHTSA complaint 11768134. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
The PTU - received message on dash SVC 4WD - lose of power - grinding noises when speedometer reached 35mph Took to the dealer they confirmed the PTU needed to be replaced immediately but because of demand of this part with other recalls it was back-ordered for at least a month. The SVC 4WD message came on one other time about two years ago but immediately disappeared. Costs out of pocket total $4149.57 for repairs and at this point $2200 in rental car fees

NHTSA complaint 11768197. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Owner is an [XXX] senior. Vehicle is 2019 Jeep Cherokee with only 27k miles which suffered significant drivetrain problems. [XXX] dealership disabled the 4WD safety features months ago because they had no recall parts, leaving an elderly driver with a compromised drivetrain. Car is at risk of rolling away or losing total power on the highway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint 11767914. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Took my 2019 jeep Cherokee for ptu safety recall repair to which I was told they cleared the codes. I experienced further problems related to the recall and brought it back to be told a faulty tire. This past Friday my transmission gave out on the highway with my baby in the car at 76mph. I lost the ability to accelerate but I could reverse and put it in other gears.

NHTSA complaint 11767321. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

105,000 miles

The contact owns a 2019 Jeep Cherokee. The contact stated that the VIN was included in a recall associated with the power transfer unit and the recall repair was performed. The vehicle was retrieved and the contact became aware that the drive train was making a clunking noise and that carbon monoxide was coming from a fractured exhaust pipe due to rust. The vehicle was taken to the dealer, and the contact was informed that when the PTU was replaced the slip note was not fully advanced. The dealer reinstalled the drive shaft, however the vehicle had not been driven for 2 days. The contact stated that the sound was due to a detached part while completing the recall repair. The manufacturer

NHTSA complaint 11767359, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Jeep Cherokee

Model year Complaints Recalls Deaths
2026 5 4 —
2022 51 3 —
2021 166 4 —
2020 306 3 —
2018 686 7 —
2017 1,334 6 —
2016 1,406 9 —
2015 1,787 11 —
2014 2,647 13 —

Other 2019 Jeep models

Every Jeep on this site — 108 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst