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Lexus · NHTSA safety record

2019 Lexus RX350

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 31 safety complaints about the 2019 Lexus RX350 with the US government. Of those, 1 describes a crash, 1 person was injured and no death is recorded. 3 recall campaigns are open against it, covering the gasoline fuel system.

The most complained-about system is the fuel and propulsion system, named in 13 complaints, 42% of the total. The typical failure was reported at 3,000 miles, the median across the 17 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers February 2019 to July 2021 · How this is counted

What is on file

31 complaints on file

31

Complaints

1

Describe a crash

0

Mention fire

1

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
FUEL/PROPULSION SYSTEM 13 · 42%
FUEL SYSTEM, GASOLINE 7 · 23%
POWER TRAIN 4 · 13%
VEHICLE SPEED CONTROL 4 · 13%
ENGINE 3 · 10%
SERVICE BRAKES 3 · 10%
FORWARD COLLISION AVOIDANCE 2 · 6%
STRUCTURE 2 · 6%
UNKNOWN OR OTHER 2 · 6%
ELECTRICAL SYSTEM 1 · 3%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 31.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2020 at 24.

28 21 14 7
19 20 21

This is the year the complaint was filed, not the year the failure happened. The range runs from 2019 to 2021.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2019 Lexus RX350, and it is a separate question from what owners report going wrong later.

Test SUV AWD SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 16.4% 17.9%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

3 on file

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP

21V043000 · February 3, 2021

The defect
Toyota Motor Engineering & Manufacturing (Lexus) is recalling certain 2019 Lexus RX350 and 2021 RX350 vehicles. The transport hook may not have been removed prior to sale. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 301, "Fuel System Integrity."
The risk
During a rear-end crash, the transport hook can damage the fuel filler pipe, increasing the risk of a fire.
The remedy
Lexus will notify owners, and dealers will inspect and, as necessary, remove the rear transport hook, free of charge. The recall began April 1, 2021. Owners may contact Lexus customer service at 1-800-331-4331. Lexus' number for this recall is 21LA01.

Toyota Motor Engineering & Manufacturing · up to 1,081 vehicles across all model years covered

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

20V682000 · November 4, 2020

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
The risk
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
The remedy
Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

Toyota Motor Engineering & Manufacturing · up to 1,525,742 vehicles across all model years covered

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

20V012000 · January 13, 2020

The defect
Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
The risk
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
The remedy
Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.

Toyota Motor Engineering & Manufacturing · up to 1,830,752 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

STRUCTURE:BODY

1 injured · 1,500 miles

THE VEHICLE BACK DOOR HATCHBACK IS IS VERY HAVEY ONCE THE TO CLOSE BUTTON IS PRESSED THERE IS NO WAY TO STOP AND DOOR CRASHED EVERY THING ON ITS WAY. THIS DOOR HAS NO SENSOR IT MUST BE FIXED IMMEDIATELY BEFORE IT WOULD RESULT IN A CHILD DEATH OR A MAJOR INJURY!

NHTSA complaint 11181322. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL

crash · towed · 21,000 miles

The contact owns a 2019 Lexus RX350. The contact stated while parking the vehicle in a parking space, as he disengaged the brake pedal to complete the parking, the vehicle accelerated inadvertently and crashed into the pillar of a building. There were no warning lights illuminated. There were no injuries sustained. The vehicle was towed to a tow lot, then it was towed to an independent mechanic. A police report was filed. The dealer was not made aware of the failure. The manufacturer was made aware of the failure and a case was opened. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 21,000.

NHTSA complaint 11425162. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

12,500 miles

WE TOOK THE CAR IN BECAUSE WHEN THE CAR IS COLD IT DOES NOT SHIFT PROPERLY. THIS PROBLEM HAS BEEN HAPPENING AND GETTING WORSE SINCE IT WAS THERE FOR A RECALL ON THE TRANSMISSION SOFTWARE. DEALER REFUSES TO ACKNOWLEDGE THAT THERE IS A PROBLEM STATING THE DIAGNOSTIC COMPUTER SHOWS NO ERROR CODES, WHILE IGNORING THE FACT WHEN YOU SHIFT FROM PARK TO REVERSE OR DRIVE THE VEHICLE JERKS AND THE GEAR LEVER REQUIRES A LOT OF FORCE TO MOVE INTO DESIRED GEAR. DEALER REFUSES TO REPAIR THE CAR OR ACKNOWLEDGE THE PROBLEM, INSTEAD THEY TRIED TO SELL ME A $875 OIL CHANGE. DEALER IS ALSO REFUSING TO SEND ME ANY PAPERWORK THAT MY CAR WAS THERE EVEN AFTER CALLING MANY TIMES TO REQUEST IT, THEY PROMISE TO SEND

NHTSA complaint 11414985, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

1,800 miles

ON A RECENT 2500 MILE TRIP ON 3 SEPARATE OCCASIONS WHILE ON INTERSTATE HIWAYS AND PASSING A VEHICLE THE EMERGENCY BRAKING SYSTEM ENGAGED AUTOMATICALLY WITH WARNING LIGHTS AND BUZZERS GOING OFF. THIS OCCURRED WITH NO OTHER VEHICLES ANYWHERE AROUND FOR A QUARTER MILE OR MORE. ON ONE OCCASION IT OCCURRED WHILE DRIVING IN THE RIGHT LANE AND WITH NO VEHICLES IN SIGHT. LEXUS SPECIAL TECH INSPECTED THE VEHICLE AND HAD SOME CALIBRATIONS PERFORMED BUT THEY WILL NOT TELL ME WHAT THEY FOUND IN DATA CAPTURED BY THE VEHICLE COMPUTER OR WHAT ACTIONS THEY TOOK AND WHY THEY THINK THE VEHICLE IS SAFE TO DRIVE.

NHTSA complaint 11373952. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
VEHICLE VIBRATES WHEN BRAKING, BRAKE PEDAL PULSATES AS WELL WHEN BRAKING, SUCH DECREASING THE ABILITY FOR VEHICLE TO STOP APPROPRIATELY. EVERY 6,000 MILES ROTORS WARP BADLY AND NEED TO BE CHANGED WITH NORMAL DRIVING HABITS. LEXUS MUST RECALL THESE DEFECTIVE ROTORS AS THEY COULD AFFECT THE ABILITY FOR THE VEHICLE TO STOP

NHTSA complaint 11353359. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM

4,660 miles

FUEL PUMP ISSUES.

NHTSA complaint 11337881. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

13,800 miles

WHILE DRIVING, I'VE BEEN ENCOUNTERING HARD GEAR UPSHIFTS AND DOWNSHIFTS. I HAVE NOTIFIED MY LOCAL LEXUS DEALERSHIP AND THEY TOLD ME THAT IS NORMAL. THIS IS MY 3RD CAR I BOUGHT AND THE FIRST TIME I'VE ENCOUNTERED SUCH AN ISSUE. ISSUE USUALLY HAPPENS WHEN SPEEDS RANGE BETWEEN 50-70 MPH REGARDLESS OF WEATHER CONDITIONS. THIS IS A SAFETY CONCERN, GIVEN THAT THE CAR IS STILL PRETTY NEW.

NHTSA complaint 11337401. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Lexus RX350

Model year Complaints Recalls Deaths
2018 18 1 —
2017 46 3 1
2016 58 3 —
2015 42 1 —
2013 59 1 1
2012 33 1 —
2011 30 1 —
2010 94 1 1

Other 2019 Lexus models

ES 34 RX 34 NX 30 NX300 14

Complaints on file, same model year.

Every Lexus on this site — 91 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst