CSR

Kenworth · NHTSA safety record

2020 Kenworth T680

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

8

Complaints

0

Crashes

0

Fires

0

Injuries

0

Deaths

Owners of the 2020 Kenworth T680 have filed 8 safety complaints with NHTSA between April 2020 and December 2024. The most complained-about system is the power train, named in 5 of them (63%). The typical failure was reported at 47,000 miles, the median across the 1 complaints that gave an odometer reading.

NHTSA has issued 7 recalls covering this vehicle.

Recalls (7)

SERVICE BRAKES, AIR:SUPPLY:RESERVOIR/TANK

24V145000 · February 23, 2024

The defect
PACCAR Incorporated (PACCAR) is recalling certain 2009-2021 Kenworth C500, 2012-2021 Kenworth T440, 2009-2015 Kenworth T660, 2015-2024 Kenworth T680, 2009-2024 Kenworth T800, 2009-2020 Kenworth T370, 2014-2023 Kenworth T880, 2011-2016 Kenworth T470, 2023 Kenworth T480, and 2009-2019 Kenworth W900 vehicles. The air tanks have an insufficient volume of air for the brake system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 121, "Air Brake Systems."
The risk
Insufficient air volume can reduce braking performance and increase the risk of a crash.
The remedy
Dealers will install the correct volume air tanks, free of charge. Owner notification letters were mailed August 12, 2024. Additional owner notification letters were mailed October 27, 2025. Owners may contact PACCAR customer service at 1-425-828-5888. PACCAR's number for this recall is 24KWD.

PACCAR Incorporated · up to 936 vehicles across all model years covered

STEERING:CRITICAL FASTENERS

22V277000 · April 25, 2022

The defect
PACCAR Incorporated (PACCAR) is recalling certain 2018-2020 Kenworth T270, T370, T440, T470, T660, T680, T880, T800, W900, W990; and 2018-2020 Peterbilt 330, 337, 348, 365, 367, 389, 520, 567, and 579 vehicles. The Dana D-Series axle steer arm fasteners that attach the steering arm to the steering knuckle may fail.
The risk
Fastener failure can result in a loss of steering control, increasing the risk of a crash or injury.
The remedy
Dealers will replace and torque the steer arm fasteners, at no charge. Owner notification letters were mailed November 8, 2022. Owners may contact Kenworth customer service at 1-425-828-5888 and Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this recall are 22 PBB and 22 KWB.

PACCAR Incorporated · up to 17,641 vehicles across all model years covered

SERVICE BRAKES, AIR:ANTILOCK

20V593000 · September 28, 2020

The defect
PACCAR Incorporated (PACCAR) is recalling certain 2016-2021 Kenworth T680 trucks equipped with a 2.1m Cab and WABCO 6S/6M ABS brake system with drum brakes. The brake systems were manufactured with a standard rear-brake ABS modulator valve instead of a quick release valve, which may exceed the intended service-brake release timing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 121, "Air Brake Systems."
The risk
Longer than expected service-brake release timing may lengthen vehicle stopping distance, increasing the risk of a crash.
The remedy
PACCAR will notify owners, and dealers will replace the standard rear-brake, ABS modulator valve with a quick release valve, free of charge. The recall began November 30, 2020. Owners may contact PACCAR customer service at 1-425-828-5888. PACCAR's number for this recall is 20KWD.

PACCAR Incorporated · up to 1,416 vehicles across all model years covered

ELECTRONIC STABILITY CONTROL (ESC)

20V199000 · April 6, 2020

The defect
PACCAR Incorporated (PACCAR) is recalling certain 2008-2019 Peterbilt 330, 335, 337, 340, 348, 365, 367, 384, 386, 387, 388, 389, 567, 579 and 587 vehicles and 2008-2020 Kenworth T170, T270, T370, T660, T680, T800, T880, and W900 vehicles equipped with NAMUX Software. In the event that the Anti-lock Brake System (ABS) loses battery and/or ignition power to the controller, the dash warning light for the ABS may not illuminate to warn the driver of the loss of ABS. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems," and 136, "Electronic Stability Control System on Heavy Vehicles."
The risk
If the driver unknowingly operates the vehicle without the ABS functioning, there would be an increased risk of a crash.
The remedy
PACCAR will notify owners, and dealers will update the NAMUX software within the cab control module, free of charge. PACCAR issued owners an interim notification on June 4, 2020. The recall began May 26, 2020. Owners may contact Kenworth customer service at 1-425-828-5888 or Peterbilt customer service at 1-940-591-4220. PACCAR's number for this recall is 20pbc AND 20KWB.

PACCAR Incorporated · up to 460,515 vehicles across all model years covered

VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR

19V340000 · May 1, 2019

The defect
PACCAR Incorporated (PACCAR) is recalling certain 2020 Peterbilt 520 and 579 vehicles and Kenworth T680, T880 and W990 vehicles. The mirror glass may detach from the mirror carrier plate due to inadequate adhesion.
The risk
If the mirror glass detaches, the driver may have reduced visibility and the mirror glass will become a road hazard that may strike another vehicle or pedestrian, increasing the risk of a crash or injury.
The remedy
PACCAR has notified owners, and dealers will inspect the upper mirror glass/mirror carrier, replacing it as necessary, free of charge. The recall began May 31, 2019. Kenworth owners may contact PACCAR customer service at 1-425-828-5888 and Peterbilt owners may call 1-940-591-4220. PACCAR's numbers for this recall is 19KWC and 19PBC.

PACCAR Incorporated · up to 3,907 vehicles across all model years covered

PARKING BRAKE

19V275000 · April 5, 2019

The defect
PACCAR Incorporated (PACCAR) is recalling certain 2018-2020 T680 and T880 tandem axle vehicles equipped with a parking brake on a single axle and certain models of automated manual transmissions. During cold temperatures, the signal from the park brake pressure switch to the transmission controller may be delayed possibly resulting in the vehicle moving unexpectedly.
The risk
Unexpected vehicle movement may increase the risk of a crash or injury.
The remedy
PACCAR will notify owners and dealers will replace the park brake pressure switch, free of charge. PACCAR issued owners and interim notification on June 3, 2019. The recall began August 6, 2019. Owners may contact PACCAR customer service at 1-918-259-3258. PACCAR's number for this recall is 19KWB.

PACCAR Incorporated · up to 1,837 vehicles across all model years covered

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY

19V176000 · March 5, 2019

The defect
PACCAR Incorporated (PACCAR) is recalling certain 2020 Kenworth T680, T800, T880, W900 and W990 trucks. The rear axles may not contain oil.
The risk
Without lubricating oil, the bearings, hub and axle shafts may wear, resulting in the separation of a wheel end from the axle, increasing the risk of a crash.
The remedy
Paccar will notify owners, and Kenworth dealers will inspect all of the rear axles for the presence of oil. If no oil is present, the wheels ends will be removed and the bearings, hub and axle shaft will be inspected for damage. If excessive wear or heat damage is evident, the components will be replaced, as necessary. Oil will then be added per the axle specifications. These repairs will be performed free of charge. The recall began April 16, 2019. Owners may contact Kenworth customer service at 1-425-828-5888. Paccar's number for this recall is 19KWA.

PACCAR Incorporated · up to 93 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 8.

POWER TRAIN 5 63%
SERVICE BRAKES 2 25%
FORWARD COLLISION AVOIDANCE 1 13%
UNKNOWN OR OTHER 1 13%
VEHICLE SPEED CONTROL 1 13%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 6.

2020 2024
2020 to 2024

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

POWER TRAIN
Right-hand shift stalk between the shifter and the transmission is causing the vehicle to become disabled while stopped and unable to go from forward to reverse. Also getting SPN 639 pop-up when communication has been lost between the engine control module (ECM) and SAE J1939 data link. The check engine light illuminates, and the ECM immediately logs the fault code. Have to depress brake pedal while stopped & cycle gear selector to get fault to clear to start engine . Message also displayed Transmission Fault Repair Required Find Service Center . Also had new spring clutch replaced in May of 2024. Truck has 525k miles on it .

NHTSA complaint 11629546. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
The clutch Spring on these trucks have been failing heavily. We have a couple more of these trucks and they all have the same issue. the housing for the clutch springs are cracked or damaged at less than 500,000 miles on a heavy duty truck. These clutches are supposed to last over 1MM miles. Its not a coincidence that every truck we have is failing at the same mileage. These clutches are made defective from the manufacturer. Its also a coincidence that the replacement clutches are not the original design and are of a newer design and brand. THIS is RED FLAGS!!!!

NHTSA complaint 11628937. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
My circumstances are EXACTLY as described in a release 12/19/2019 Tech Service Bulletin A002 I experienced the vibration in my steering wheel that caused me to be suspect that there was something wrong in the drive train. Upon further investigation. I noticed that an oil seal was leaking, and when I dug a little deeper, I noticed gears that were broken and shaved down and then stopped at a Kenworth corporate location upon which they told me that I needed to purchase the entire unit to fix it. I then decided that I was going to add some differential oil and drive at a speed of 45 miles an hour, which did not cause any vibration to Chicago, which was roughly 3 hours away from my location in

NHTSA complaint 11617225, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Throw out bearing failed prematurely. Truck only has 491,000 miles and has had a catastrophic failure resulting in a $29,000 repair bill. I have 4 other trucks like this and they are all showing signs of the same thing.

NHTSA complaint 11604753. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
The clutch has a loose spring, Fork is damaged. Throwout bearing worn.

NHTSA complaint 11604756. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
When driving, the truck will not go into gear. For example, if I am trying to shift gears in the automatic, it will stay in that gear. When traveling down the highway, it stays in a gear. I have to find a safe place to pull over and put it in neutral, then proceed. I have already changed the right hand stalk once before and it didnt go into reverse, that was the reason for changing it. I get codes saying that it needs to ve changed again and it was just recently put on.

NHTSA complaint 11577946. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Kenworth T680

Model year Complaints Recalls Deaths
2023 9 9
2019 8 8
2018 11 14
2017 9 10
2015 8 11
2014 10 13

Every Kenworth on this site — 7 vehicles, 224 recall campaigns and 0 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst