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Porsche · NHTSA safety record

2020 Porsche Macan

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 27 safety complaints about the 2020 Porsche Macan with the US government. Of those, 1 describes a crash, 1 mentions a fire, 1 person was injured and no death is recorded. 2 recall campaigns are open against it, covering the seat belts and the exterior lighting.

The most complained-about system is the exterior lighting, named in 13 complaints, 48% of the total. The typical failure was reported at 18,000 miles, the median across the 5 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers September 2020 to September 2026 · How this is counted

What is on file

27 complaints on file

27

Complaints

1

Describe a crash

1

Mention fire

1

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
EXTERIOR LIGHTING 13 · 48%
ELECTRICAL SYSTEM 8 · 30%
AIR BAGS 2 · 7%
BACK OVER PREVENTION 2 · 7%
SERVICE BRAKES 2 · 7%
ENGINE 1 · 4%
FUEL/PROPULSION SYSTEM 1 · 4%
STRUCTURE 1 · 4%
TIRES 1 · 4%
UNKNOWN OR OTHER 1 · 4%
VISIBILITY/WIPER 1 · 4%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 27.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 14.

16 12 8 4
20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2020 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2020 Porsche Macan. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

2 on file

SEAT BELTS:REAR/OTHER:ANCHORAGE

23V443000 · June 26, 2023

The defect
Porsche Cars North America, Inc. (Porsche) is recalling certain 2016-2020 Macan S, 2017-2020 Macan, 2017 Panamera Turbo, 2018 and 2020 Macan Turbo and Panamera 4, 2018 Macan Sport Edition, Panamera 4 E-Hybrid, and 2019 Panamera 4 Sport Turismo vehicles. The screw that attaches the lower seat belt anchor to the seat frame on the outboard rear seats may not have been tightened properly.
The risk
An improperly tightened seat belt anchor can detach during a crash, increasing the risk of injury.
The remedy
Dealers will replace and tighten the lower rear outboard seat belt anchor screws, free of charge. Owner notification letters are expected to be mailed August 24, 2023. Owners may contact Porsche's customer service at 1-800-767-7243. Porsche's number for this recall is APA9.

Porsche Cars North America, Inc. · up to 37 vehicles across all model years covered

EXTERIOR LIGHTING:HEADLIGHTS

22V656000 · August 30, 2022

The defect
Porsche Cars North America, Inc. (Porsche) is recalling certain 2003-2020 Porsche Macan, Cayenne, Panamera, and Cayman S, 2001-2004 Boxster, Boxster S, 2004 Boxster 50 JAHRE SPYDER 550 vehicles. Please see the recall report for a complete list of all affected models and model years. The caps that cover the low-beam headlight horizontal adjustment screws are missing, which can allow the headlights to be improperly adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk
Improperly adjusted headlights may not illuminate the road properly, or cause a glare to oncoming drivers, which can increase the risk of a crash.
The remedy
Dealers will inspect the headlights for sealing caps and install missing caps as necessary, free of charge. Owner notification letters were mailed October 28, 2022. Owners may contact Porsche's customer service at 1-800-767-7243. Porsche's number for this recall is ANB4.

Porsche Cars North America, Inc. · up to 222,858 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed

I was involved in an accident October 12, 2021 in which the passenger side of my car was hit. The damage was from the front passenger door to the rear bumper. The total damage to date 02/18/2022 is approximately $25K. In the incident - not one single air bag deployed. I suffered a concussion as I hit my head upon impact. I reported the incident directly to Porsche within 2 weeks of the accident. I was transparent with all information and provided all requested documents to Porsche. However, I was advised in December that their engineers weren't able to inspect the airbags and the car worked as it was supposed to in the accident. Strangely enough - I am still waiting as of today 02/18/2022

NHTSA complaint 11452704, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

fire · 4,500 miles

TL* THE CONTACT OWNED A 2020 PORSCHE MACAN GTS. THE CONTACT STATED THAT AFTER THE VEHICLE HAD BEEN PARKED OVERNIGHT, THEY HAD RETURNED TO THE VEHICLE AND DISCOVERED THAT THE VEHICLE HAD COMPLETELY BURNED DOWN. THE CONTACT HAD CONTACTED THE FIRE DEPARTMENT, DUE TO THE VEHICLE STILL SMOLDERING. THE FIRE HAD ALREADY DISSIPATED. THE FIRE DEPARTMENT ALONG WITH THE CONTACT'S INSURANCE HAD CONCLUDED THE FIRE HAD STARTED IN THE ENGINE COMPARTMENT. THERE WERE NO INJURIES AND NO MEDICAL ATTENTION WAS NEEDED. A FIRE REPORT WAS MADE. THE VEHICLE DEEMED TOTALED. THE CONTACT CONTACTED THE DEALER (PORSCHE NAPLES 3147 DAVIS BLVD, NAPLES, FL 34104; (239) 227-2800) WHO WERE INFORMED OF THE ISSUE, HOWEVER,

NHTSA complaint 11378443, quoted in part. Filed by an owner and not verified by NHTSA or by us.

TIRES

towed · 18,000 miles

The contact owns a 2020 Porsche Macan equipped with Continental Tires, Tires Line: ContiSportContact, Tire Sizes: 265/40/R21, DOT Number: HW43D3JM4320 and 295/35/R21, DOT Number: HW7DD3JK4820. The contact stated while driving approximately 30-35 MPH, the front passenger's side and the rear passenger's side tires experienced blowouts, causing the vehicle to spin out. The contact was able to veer to the side of the road. The vehicle was towed to the dealer where it was diagnosed and a diagnostic report was sent to the manufacturer. The manufacturer sent a letter to the contact, stating that the tires experienced impact damage on the sidewall, which caused the tire blowouts overtime;

NHTSA complaint 11460470, quoted in part. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
I have a non working passenger side headlight. No indication on my interior alert system that there is a problem with my headlight. I have read that Porsche is aware of this problem on their vehicles.

NHTSA complaint 11767794. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
The right passenger headlight which is supposed to be an LED light was out 1. early for an LED light and 2. without any notification. The lack of notification put both me and other drivers at harm Seems to be a known issue for the 2020 macans with the lighting They have made it so that the light is nearly impossible to be replaced

NHTSA complaint 11765843. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
I am filing a consumer protection complaint regarding a manufacturer defect and safety-related failure involving my 2020 Porsche Macan S. My vehicle experienced a complete LED headlight assembly failure, resulting in loss of illumination. An authorized Porsche dealership diagnosed the issue and confirmed that the entire headlight assembly must be replaced, at a cost of approximately $5,300 including labor. There was no accident, collision, modification, or misuse of the vehicle. This failure occurred during normal operation and involves a non-wear, safety-critical component. I have contacted Porsche Cars North America multiple times and worked directly with the authorized dealership, which

NHTSA complaint 11756630, quoted in part. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
Led adaptive headlights of the Porsche macan S. S. Has malfunctioned spontaneously. Cost to replace the headlights is $5,400. This is an $80,000 car. Asked Porsche North America to look into this. There are multiple comments on online of people complaining about LED headlights on the passenger side. Spontaneously going out and having to spend this much money to replace the light. This is a safety measure and people who can't afford it may delay replacing the lights for a prolonged period of time If Porsche decides to put these kind of high-cost replacement items in lower level luxury cars then they need to support. My car has only $66,000 mi on it and it's only 5 years old

NHTSA complaint 11748249. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
I noticed that my passenger side headlight was out but no warning was given in the dashboard. If I hadn’t noticed that the ‘round the corner’ lights were not working it might have taken me a while to figure it out presenting a safety issue

NHTSA complaint 11738613. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
Passenger low beam headlight does not work. There is no “fault” message under “exterior lighting” indicating a problem with headlight.

NHTSA complaint 11733439. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Porsche Macan

Model year Complaints Recalls Deaths
2021 12 1 —
2019 21 1 —
2018 35 5 —
2017 63 6 —
2016 24 1 —
2015 26 2 —

Other 2020 Porsche models

Taycan 91 Cayenne 24

Complaints on file, same model year.

Every Porsche on this site — 36 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst