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Subaru · NHTSA safety record

2020 Subaru Outback

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 899 safety complaints about the 2020 Subaru Outback with the US government. Of those, 19 describe a crash, 7 mention a fire, 4 people were injured and no death is recorded. 6 recall campaigns are open against it.

The most complained-about system is visibility and the wipers, named in 313 complaints, 35% of the total. The typical failure was reported at 5,700 miles, the median across the 443 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers October 2019 to September 2026 · How this is counted

What is on file

899 complaints on file

899

Complaints

19

Describe a crash

7

Mention fire

4

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

Complaints halved year on year: 19 in the twelve months to 2026-Q2, against 48 in the twelve before.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
VISIBILITY/WIPER 313 · 35%
ELECTRICAL SYSTEM 259 · 29%
UNKNOWN OR OTHER 152 · 17%
VISIBILITY 70 · 8%
FORWARD COLLISION AVOIDANCE 49 · 5%
ENGINE 48 · 5%
POWER TRAIN 47 · 5%
STRUCTURE 21 · 2%
LANE DEPARTURE 20 · 2%
AIR BAGS 18 · 2%
VEHICLE SPEED CONTROL 18 · 2%
EXTERIOR LIGHTING 16 · 2%
0 127 254

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 899.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2021 at 284.

300 225 150 75
19 20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2019 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2020 Subaru OUTBACK, and it is a separate question from what owners report going wrong later.

Test SUV AWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 18.5%
Stability control standard Forward collision warning standard Lane departure warning standard

A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

6 on file

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER

24V227000 · March 22, 2024

The defect
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
The risk
An air bag that does not deploy during a crash can increase the risk of injury.
The remedy
Dealers will replace the ODS sensors on the front passenger seat, free of charge. Owner notifications were mailed February 3, 2025. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRA-24.

Subaru of America, Inc. · up to 118,723 vehicles across all model years covered

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

22V485000 · July 8, 2022

The defect
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
The risk
An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
The remedy
Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters are expected to be mailed August 24, 2022. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRK-22. This recall is an expansion of previous recall number 21V-955.

Subaru of America, Inc. · up to 182 vehicles across all model years covered

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

21V955000 · December 9, 2021

The defect
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
The risk
An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
The remedy
Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.

Subaru of America, Inc. · up to 198,255 vehicles across all model years covered

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

21V587000 · July 29, 2021

The defect
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
The risk
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
The remedy
Dealers will replace the low-pressure fuel pump, free of charge. Owner notification letters were mailed September 24, 2021. Subaru and Toyota owners may call customer service at 1-844-373-6614. Subaru's number for this recall is WRG-21.

Subaru of America, Inc. · up to 175,968 vehicles across all model years covered

BACK OVER PREVENTION:DISPLAY FUNCTION

20V766000 · December 10, 2020

The defect
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
The intermittent loss of the rearview image reduces the driver's visibility and increases the risk of crash.
The remedy
Subaru will notify owners, and dealers will reprogram the software and, if necessary, replace the Cockpit Control Module, free of charge. The recall began January 22, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-20.

Subaru of America, Inc. · up to 7,741 vehicles across all model years covered

SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES

19V664000 · September 18, 2019

The defect
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
The risk
A missing or loose bolt may cause the brake pedal mounting area to deform over time, which can reduce braking performance and increase the risk of a crash.
The remedy
Subaru will notify owners, and dealers will inspect the brake pedal mounting bracket hardware and replace the hardware or brake pedal assembly, as necessary, free of charge. The recall began October 1, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUL-97.

Subaru of America, Inc. · up to 3,467 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ENGINE

1 injured · crash · towed

On 12/6/2023, as I slowly turned right into a parking space, my car suddenly surged forward and accelerated without my input to the gas pedal. The brakes did not work, and there was no resistance from the brake pedal when I repeated to push it. The car continued to accelerate for about 80 ft as I focused on steering to avoid hitting other cars parked in the lot. The car ran over a curb, up a grassy area, and crashed into a row of trees. The airbag did not deploy. I sustained neck muscle strain/whiplash, and bruises to my chest and right knee. My safety was at risk, as well as anyone or anything that was in the car's path since I had no control over the acceleration or the brakes. The car is

NHTSA complaint 11560354, quoted in part. Filed by an owner and not verified by NHTSA or by us.

BACK OVER PREVENTION

1 injured · crash · 13,000 miles

The contact owns a 2020 Subaru Outback. The contact stated that while driving in reverse the vehicle crashed into a metal dumpster causing severe damage to the rear end of the vehicle. During the incident, the audible backover prevention alert indicating that the vehicle was nearing an object did not activate causing the vehicle to be driven into the dumpster. During the incident, the front passenger sustained neck and back injuries that later required medical treatment. No police report was taken and the vehicle was driven from the scene. The cause of the failure was not determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 13,000.

NHTSA complaint 11497048. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

1 injured · 150 miles

I EXPERIENCED TWO INCIDENTS WITH THE LIFT GATE ON MY 2020 OUTBACK LIMITED XT WHICH I BELIEVE TO BE SERIOUS SAFETY CONCERNS. THEY BOTH HAPPENED ON 11/23/2019. FIRST INCIDENT: THE CAR WAS IN AN INDOOR PARKING GARAGE, BACKED UP TO THE WALL WITH ABOUT 4 FT OF CLEARANCE BETWEEN THE CLOSED LIFT GATE AND THE WALL. I HAD JUST PUT MY 2-YEAR-OLD GRANDSON INTO HIS STROLLER, AND WE WERE BETWEEN THE REAR OF THE CAR AND THE WALL. AS I WAS WHEELING THE STROLLER AWAY FROM THE CAR, THE LIFT GATE AUTOMATICALLY OPENED AND PINNED THE STROLLER AGAINST THE WALL! I WAS NOT TOUCHING THE KEY FOB IN ANY WAY. THE GATE DID NOT IMMEDIATELY SENSE THE OBSTRUCTION, AND IT CONTINUED TO FORCE ITSELF AGAINST THE STROLLER. I

NHTSA complaint 11282381, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY:HATCHBACK/LIFTGATE

1 injured

2020 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO DEFECTIVE REAR LIFTGATE. *LD THE CONSUMER INADVERTENTLY ACTIVATED THE REAR LIFTGATE BECOMING TRAPPED BETWEEN THE LIFTGATE AND GARAGE DOOR UNTIL IT REACHED IT'S MAXIMUM OPEN CAPABILITY. THE CONSUMER SUSTAINED TWO CUTS BEHIND THE RIGHT EAR, SEVERE BRUISING AND SCRAPING ON THE ARM, NECK AND HEAD. *JS

NHTSA complaint 11349431. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Noticed minor hesitation in the reverse down our driveway Aug 2024. By Aug 2026, the transmission hesitation has turned into very noticeable shudder and slip. In reverse down the driveway, the TR580 CVT was showing premature initial failure resulting in unexpected loss of motive power control as well as acceleration hesitation in forward. This transmission defect compromised the ability to safely navigate down the driveway and through traffic, creating an risk of a rear end collision and stranding the vehicle in a hazardous roadway position. The vehicle was driven to Austin Subaru dealer early September 2026 where certified technicians inspected it. They diagnosed a catastrophic internal

NHTSA complaint 11767432, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Unknown. Best assessment between 2:09 and 2:15 pm on the XXX pass outside of [XXX] heading west. There were wind gusts up to 27 mph. I was traveling highway speeds 75-80mph. I had been driving highway speeds since 10:30 am coming from [XXX] No warning. As in: no flutter of the hood, hood not popped, no warning lights. The hood flew open and smashed my windshield during a gust at 80mph. I believe that even though the hood was closed, the latch either failed or was not fully catching, but there is no way to know that since it is completely closed, does not rattle and there are no indicator lights. You can not see under the hood when it is closed. I have all fluids changed at dealerships. The

NHTSA complaint 11767264, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING
9/20/26 my 2020 Subaru Outback experienced repeated electrical failures followed by loss of power-steering assistance. The underlying failed component is unknown. The vehicle is parked and available for inspection. While driving, the vehicle intermittently lurched/jerked as the center display went completely black and restarted and EyeSight repeatedly became unavailable and returned. After stopping for fuel, I attempted to restart the vehicle. It initially started and then became completely electrically unresponsive: no response from the push-button start and no accessory power. Electrical power unexpectedly returned after I opened the driver's door, and I was able to restart the vehicle.

NHTSA complaint 11765713, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

19,000 miles

The contact owns a 2020 Subaru Outback. The contact stated that on various occasions upon bringing the vehicle to a stop or upon acceleration the vehicle had experienced a total loss of automotive power, and all of the warning lights would remain illuminated. The vehicle was taken to a local dealer where it diagnosed and the contact was advised that the battery, and thermal valve were faulty and needed to be replaced. The battery had been replaced five times however the contact noted that the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 19,000.

NHTSA complaint 11757956. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
In the first 2 weeks after financing vehicle it started having passenger window issues when it rained it caused window to not wat to go up or would try coming down when trying to let it up when it rained next qas battary kept killing my battery I've replaced 4 batteries in 2.5 years and then my rear gate door would sometimes not want to open til it just stopped all together as if it had something stuck in it to keep from opening then while driving the assistant in 2 events tried to take me off rd when going in a curb and while driving the car would just randomly act like it was shuddering and would shut off and then come right back on screen would shut off and everything until it just

NHTSA complaint 11756314, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
From when we purchased this car new until the day we traded it. There were many times on the freeway at 60-65 MPH that you would need to move over a couple of lanes and went to wide open throttle and the car would simply do nothing for 1 to 2 seconds. I recently learned that in 22' Subaru had a software update to rectify this issue. Meaning there are plenty of Subaru owners who are driving around in cars that put their safety at risk. When you step on the gas you need and expect the car to accelerate .

NHTSA complaint 11754978. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Subaru Outback

Model year Complaints Recalls Deaths
2025 81 0 —
2024 102 0 —
2023 89 2 —
2022 464 4 —
2021 296 4 —
2019 1,034 3 —
2018 812 3 —
2017 917 4 —
2016 643 4 —
2015 510 5 —
2014 208 10 —
2013 297 12 1
2012 292 16 —
2011 652 16 —
2010 360 18 —

Other 2020 Subaru models

Every Subaru on this site — 99 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst