CSR

Subaru · NHTSA safety record

2021 Subaru Outback

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 296 safety complaints about the 2021 Subaru Outback with the US government. Of those, 9 describe a crash, 1 mentions a fire, 4 people were injured and no death is recorded. 4 recall campaigns are open against it, covering the air bags and the power train.

The most complained-about system is visibility and the wipers, named in 97 complaints, 33% of the total. The typical failure was reported at 3,600 miles, the median across the 61 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers November 2020 to August 2026 · How this is counted

What is on file

296 complaints on file

296

Complaints

9

Describe a crash

1

Mention fire

4

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

Complaints fell 43% year on year: 17 in the twelve months to 2026-Q2, against 30 in the twelve before.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
VISIBILITY/WIPER 97 · 33%
ELECTRICAL SYSTEM 75 · 25%
UNKNOWN OR OTHER 65 · 22%
FORWARD COLLISION AVOIDANCE 29 · 10%
ENGINE 21 · 7%
VEHICLE SPEED CONTROL 19 · 6%
AIR BAGS 16 · 5%
POWER TRAIN 12 · 4%
FUEL/PROPULSION SYSTEM 10 · 3%
VISIBILITY 10 · 3%
LANE DEPARTURE 7 · 2%
SERVICE BRAKES 7 · 2%
0 42 85

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 296.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2021 at 103.

112 84 56 28
20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2020 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2021 Subaru OUTBACK, and it is a separate question from what owners report going wrong later.

Test SUV AWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 18.5%
Stability control standard Forward collision warning standard Lane departure warning standard

A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

4 on file

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER

24V227000 · March 22, 2024

The defect
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
The risk
An air bag that does not deploy during a crash can increase the risk of injury.
The remedy
Dealers will replace the ODS sensors on the front passenger seat, free of charge. Owner notifications were mailed February 3, 2025. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRA-24.

Subaru of America, Inc. · up to 118,723 vehicles across all model years covered

POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH

23V755000 · November 9, 2023

The defect
Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.
The risk
An inoperative inhibitor switch may prevent the reverse lights from illuminating and the rearview camera image from displaying, increasing the risk of a crash.
The remedy
Dealers will replace the inhibitor switch, free of charge. Owner notification letters were mailed January 8, 2024. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WRQ-23.

Subaru of America, Inc. · up to 95,830 vehicles across all model years covered

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

22V485000 · July 8, 2022

The defect
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
The risk
An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
The remedy
Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters are expected to be mailed August 24, 2022. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRK-22. This recall is an expansion of previous recall number 21V-955.

Subaru of America, Inc. · up to 182 vehicles across all model years covered

POWER TRAIN:SHIFT LINKAGE/CABLE/ROD

21V024000 · January 26, 2021

The defect
Subaru of America, Inc. (Subaru) is recalling certain 2021 Outback and Impreza vehicles. The continuously variable transmission (CVT) select lever cable nut may not have been tightened properly, allowing the nut to loosen.
The risk
A loose nut can lead to a lost of retention in the CVT select lever cable and the gear selector not functioning properly, increasing risk of crash.
The remedy
Subaru will notify owners, and dealers will inspect, and, if necessary, tighten the nut, free of charge. The recall began February 12, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRA-21.

Subaru of America, Inc. · up to 383 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

VEHICLE SPEED CONTROL

1 injured · crash · towed · 70,000 miles

The contact owned 2021 Subaru Outback. The contact stated that while driving at 5 MPH turning a right hand corner into a shopping center, the vehicle began to accelerate without the contacts consent. and the contact proceeded to frantically apply the brakes. The vehicle came to a stop upon impact with a brick wall impacting the front drivers side of the vehicle. All of the airbags were deployed. The vehicle was going 43 mph at the time of the crash. The was towed to a junk yard. No warning lights or strange sounds were emitted prior to the crash. A police report was filed. The contact was injured while seated in the drivers seat. No one outside of the vehicle was injured. The contact

NHTSA complaint 11755558, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire

The engine block of our car caught fire while it was parked and turned off. It melted the engine and hood of the car, totaling it. Thankfully, we were not in the vehicle when the incident occurred, so no one was injured. At the time of the incident, our car was parked outside our apartment building under a low-hanging tree, which was burned in the fire. Had a neighbor not noticed and called 911, the fire may have spread to the nearby apartment building and caused much more severe damage than what was already done to the car. We had no warning prior to the incident. To our knowledge, the car was in perfect condition. We had bought it brand new 16 months prior and had taken it in for its

NHTSA complaint 11474565, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

crash · towed

Car experienced unintended acceleration and the pre-collision safety system failed to engage. Car accelerated into a building and the driver stopped car's attempt to continue forward progress by taking the car out of drive mode. The pre-collision system failed completely. The Electronic Control Units seemed to fail entirely. This happened while pulling into a parking space at a very low rate to speed (until the car "took off").

NHTSA complaint 11517076. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL

crash · towed

I was already parked in a spot in a public parking lot. I tapped the accelerator pedal to move the car a few inches. The vehicle responded by violently accelerating, hitting a vehicle directly in front of me in another parking space. I applied my brake but the car would not stop. The force of the acceleration pushed the car out of the it's spot and it hit a curb and tree appox 30 ft away. In defensive move I turned my wheels to the right and continue to try and brake. This caused my car to hit the car on the right side of me. Property Damage occured. No injuries. Vehicle defect.

NHTSA complaint 11748480. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Vehicle's Auto Start-Stop system shut the engine off while stopped at a red light in [XXX], in rainy conditions in late XXX at approximately 29,000 miles. When the brake was released after the light turned green, the engine did not restart, leaving it stopped in the travel lane in live traffic. The driver had to use a portable jump starter to get it running again. This was not isolated — repeated failure-to-start incidents in prior weeks had already prompted carrying a portable jump starter in the vehicle. At the time we believed this was a failing 12V battery. The original battery was replaced XXX with a new aftermarket AGM battery. Despite that replacement, the vehicle has continued to

NHTSA complaint 11759871, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Good Day! I bought my 2021 Subaru Outback XT Onyx in Jan 2021. I had waiting 6 yrs for Subaru to use the Turbo Motor in the Outback again. I've had this car for 5 years with my warranty running out Jan 2026, but I only drive 5000-7000 miles per/yr. Current odometer is 29,901 miles. At my most recent oil change service at the Dealer, they showed me a video of my cars drivetrain from underneath. There were two bad seal leaks. One at the transmission pump housing and the other at the Upper Oil Pan. I had been there for an oil change a year earlier for the same service and there was no mention of these issues! After speaking with the service advisor, he said to call Subaru Customer Advocates.

NHTSA complaint 11758285, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
I am reporting a serious and intermittent steering safety issue with my 2021 Subaru Outback. On two separate occasions, the vehicle suddenly lost what appeared to be power-steering assistance while the vehicle was in motion, causing the steering wheel to become extremely difficult to turn. The first incident occurred while I was driving on the highway and going down a ramp. The steering suddenly became extremely difficult to operate and a warning symbol illuminated on the dashboard. I was able to maintain enough control of the vehicle to safely pull over to the side of the road. I turned the vehicle off and restarted it, and the warning light disappeared and normal steering operation

NHTSA complaint 11757279, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
My 2021 Subaru Outback suffered a failure of the Oil Control Valve (OCV), a sealed Subaru component with no maintenance interval, no inspection procedure, and no preventative service. This failure allowed engine oil to migrate into multiple wiring harnesses and modules, causing extensive electrical contamination. This is not normal wear and tear. It is a latent defect in a Subaru component. Due to the failure of this sealed component the Subaru dealership and a second independant shop have recommended replacing the entire electrical wiring harness at over and estimated $15,000. Even if the entire harness is repalaced the extensive contamination may find its way into electrical connectors

NHTSA complaint 11754037, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Subaru Outback

Model year Complaints Recalls Deaths
2025 81 0 —
2024 102 0 —
2023 89 2 —
2022 464 4 —
2020 899 6 —
2019 1,034 3 —
2018 812 3 —
2017 917 4 —
2016 643 4 —
2015 510 5 —
2014 208 10 —
2013 297 12 1
2012 292 16 —
2011 652 16 —
2010 360 18 —

Other 2021 Subaru models

Every Subaru on this site — 99 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst