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Ram · NHTSA safety record

2021 Ram Promaster

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 111 safety complaints about the 2021 Ram Promaster with the US government. Of those, 1 describes a crash, 3 mention a fire and no death is recorded. 8 recall campaigns are open against it.

The most complained-about system is back-over prevention, named in 24 complaints, 22% of the total. The typical failure was reported at 20,000 miles, the median across the 21 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers April 2021 to September 2026 · How this is counted

What is on file

111 complaints on file

111

Complaints

1

Describe a crash

3

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

Complaints more than doubled year on year: 39 in the twelve months to 2026-Q2, against 16 in the twelve before.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
BACK OVER PREVENTION 24 · 22%
UNKNOWN OR OTHER 21 · 19%
ELECTRICAL SYSTEM 19 · 17%
LANE DEPARTURE 14 · 13%
POWER TRAIN 14 · 13%
SERVICE BRAKES 8 · 7%
ENGINE 7 · 6%
ENGINE AND ENGINE COOLING 7 · 6%
WHEELS 7 · 6%
SEAT BELTS 6 · 5%
EQUIPMENT 5 · 5%
STEERING 5 · 5%
0 12 23

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 111.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 34.

36 27 18 9
21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2021 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2021 Ram Promaster. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

8 on file

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:

25V876000 · December 17, 2025

The defect
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
The risk
An unsecured wheelchair can move during transit, increasing the risk of injury.
The remedy
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

Rollx Vans · up to 86 vehicles across all model years covered

ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

25V720000 · October 23, 2025

The defect
Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
The risk
Electrical circuits that overheat increase the risk of a fire.
The remedy
Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.

Chrysler (FCA US, LLC) · up to 300,691 vehicles across all model years covered

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

25V552000 · August 26, 2025

The defect
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
The risk
A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
The remedy
Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.

Chrysler (FCA US, LLC) · up to 219,577 vehicles across all model years covered

STRUCTURE:BODY:DOOR

24V416000 · June 6, 2024

The defect
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
The risk
A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
The remedy
Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.

Chrysler (FCA US, LLC) · up to 266 vehicles across all model years covered

ELECTRONIC STABILITY CONTROL (ESC)

24V290000 · April 25, 2024

The defect
Chrysler (FCA US, LLC) is recalling certain 2021 Ram Promaster vehicles. An insecure ground connection may cause the electronic stability control (ESC) to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
The risk
Driving with an inoperative electronic stability control system can increase the risk of a crash.
The remedy
Dealers will tighten the ground nut assembly, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 43B.

Chrysler (FCA US, LLC) · up to 2 vehicles across all model years covered

ELECTRICAL SYSTEM:WIRING

24V197000 · March 14, 2024

The defect
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2021-2022 Ram ProMaster vehicles. The wiring harness may have a poor connection, which can cause the left taillight and left turn signal to become inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk
An inoperative left turn signal may not notify other drivers of a turning vehicle, and an inoperative left taillight can reduce the vehicle's visibility to other drivers. Both scenarios can increase the risk of a crash.
The remedy
Dealers will inspect and replace the harness, as necessary free of charge. Owner notification letters were mailed February 20, 2025. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 21B.

Chrysler (FCA US, LLC) (Stellantis) · up to 12,375 vehicles across all model years covered

POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL

23V301000 · April 27, 2023

The defect
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.
The risk
A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
The remedy
Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.

Chrysler (FCA US, LLC) · up to 165,503 vehicles across all model years covered

SEAT BELTS

21V699000 · September 9, 2021

The defect
Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The risk
An unsecured child restraint system can increase the risk of injury during a crash.
The remedy
Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853- 1403. FCA US LLC's number for this recall is Y61.

Chrysler (FCA US, LLC) · up to 10,372 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ENGINE

fire · towed · 80,000 miles

The contact owned a 2021 Ram 3500 Promaster. The contact stated one of his employees was driving at 40 MPH, when a burning odor was emitted from the vehicle. Smoke was emitting from under the hood and entered the vehicle through the A/C vents. The driver exited the vehicle. The driver did not sustain any injuries. None of the air bags deployed. It was unknown if any warning lights were illuminated. A police report was filed. The vehicle was consumed by the fire and destroyed. The vehicle was towed to a towing yard. The origin of the fire was the engine. The manufacturer was not notified of the failure. The contact notified the insurance company. The failure mileage was approximately 80,000.

NHTSA complaint 11653688. Filed by an owner and not verified by NHTSA or by us.

ENGINE

fire · towed · 64,000 miles

The contact owned a 2021 Ram Promaster 1500. The contact had stopped at a house that the contact worked on and parked the vehicle on the side of the house. The contact turned off the engine and entered the house, and after twenty minutes, when the contact stepped outside, the vehicle was engulfed in flames. The flames spread to the house and caused damage to the property. Some of the paint melted; the garage door, driveway, side door, and some of the landscape were damaged. The fire department was called and extinguished the fire. No police report was filed. The contact was informed by the fire department that the fire started due to a mechanical issue in the engine area. Afterwards, the

NHTSA complaint 11721779, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire · 10,589 miles

The contact owns a 2022 Jayco Entegra hauled by a 2021 Ram Promaster 3500. The contact initially heard an alarm sound coming from inside the RV. Upon opening the RV door, heavy, white smoke filled the entire RV. The fire department was called to the scene where they discovered the source of the smoke coming from the RV's battery; however, no flames were seen. The fire department was able to extract the battery from the RV and let the battery air out in an open field until the smoke dissipated. A fire report was filed and no injuries were reported. The manufacturer was notified of the failure. The contact later received a recall notice for NHTSA Campaign Number: 24V160000 (Electrical System)

NHTSA complaint 11578316, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

crash · towed

The driver was driving uphill when his RAM ProMaster suddenly lost power and rolled back down the hill, hitting a tree and stopping. During this time, the driver had absolutely no control over the vehicle, and the brakes didn’t work at all. The driver attempted to steer the vehicle, pumped the brakes, turned the key, and pulled the emergency brake, but nothing worked. Internal and external cameras captured the entire event. Will provide video upon request, cannot upload.

NHTSA complaint 11604983. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Alternator belt issues. Chassis belt broke 2 times . House, under hood generator alternator belt broke one. First time there was no warning. But resulted in lose of power steering and coolant. Cut into the coolant hose. A clean break break, not shredded. Second time on start there no warning until the engine over heated and smoke poured from the engine compartment. Belt was shredded. Third time the second alternator belt broke . I was on the the thruway. I heard a flapping noice. The RV was not steering right. I exited the thruway . The engine started smoking . Drove to a safe place to park. Dash lights were on . Opened hood and the coolant resivore was empty , coolant all over the engine.

NHTSA complaint 11767708, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
My 2021 Ram ProMaster experienced transmission failure and became inoperable. It is subject to Safety Recall 44A/NHTSA 23V-301 involving the 62TE transmission. Before going to Ram, an independent repair facility removed the transmission pan and documented burnt fluid and substantial metallic debris/shavings. The van was then TOWED to an authorized Ram dealer specifically because of the transmission failure and recall. Importantly, the PCM software update had NOT been performed before the failure. Ram performed the update only AFTER the transmission had already failed and metal had been documented. FCA originally identified the software update as an INTERIM repair that did not complete the

NHTSA complaint 11766627, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
The fuel tank is leaking where the fuel tube goes into the tank. The seal starts to leak and they do not make a replacement seal, you have to replace the entire fuel tank. This is the 2nd Promaster van that I have had and the 2nd time this has happened. This is dangerous to have fuel leaking from the front of the vehicle. This is a poor design, it’s a very common problem with these vehicles that still hasn’t been addressed. It’s also an expensive problem because the tank costs $1300 without labor, and you just can’t buy the gasket itself you have to buy the whole tank.

NHTSA complaint 11762540. Filed by an owner and not verified by NHTSA or by us.

BACK OVER PREVENTION
The contact owns a 2021 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The vehicle was taken to the dealer; however, the dealer declined to complete the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA complaint 11757496. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
fuel tank leaking gasoline. vapors and liquid gasoline leaking from fuel tank

NHTSA complaint 11756268. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Vehicle experienced severe, premature component failures posing direct safety hazards while operating a commercial work van: 1. Parking Brake Seizure (01/25/2025 @ 49,197 miles): The parking brake pivot assembly completely seized, causing the rear brake assembly to lock up and rendering the vehicle unsafe to operate on public roads. Replaced under Invoice #CHCS490962. 2. Catastrophic Transmission & Drivetrain Failure (05/15/2026 @ 66,082 miles): The transmission suffered recurring fluid leaks beginning at 49,197 miles (pan leak reseal) and 51,648 miles (complete front pump replacement). At 66,082 miles, the transmission suffered complete internal failure (burnt fluid, clutch metal

NHTSA complaint 11753014, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ram Promaster

Model year Complaints Recalls Deaths
2025 6 4 —
2024 11 5 —
2023 90 5 —
2022 64 8 —
2020 42 5 —
2019 60 9 —
2018 38 10 —
2017 57 10 —
2016 32 14 —
2015 60 12 —
2014 71 12 —

Other 2021 Ram models

1500 679 2500 108 3500 62

Complaints on file, same model year.

Every Ram on this site — 68 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst