CSR

Ram · NHTSA safety record

2023 Ram Promaster

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

77

Complaints

0

Crashes

5

Fires

0

Injuries

0

Deaths

Owners of the 2023 Ram Promaster have filed 77 safety complaints with NHTSA between March 2023 and August 2026. The most complained-about system is the steering, named in 29 of them (38%). The typical failure was reported at 41,759 miles, the median across the 10 complaints that gave an odometer reading.

NHTSA has issued 5 recalls covering this vehicle. A further 1 defect investigation is open and unresolved.

Recalls (5)

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:

25V876000 · December 17, 2025

The defect
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
The risk
An unsecured wheelchair can move during transit, increasing the risk of injury.
The remedy
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

Rollx Vans · up to 86 vehicles across all model years covered

ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

25V720000 · October 23, 2025

The defect
Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
The risk
Electrical circuits that overheat increase the risk of a fire.
The remedy
Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.

Chrysler (FCA US, LLC) · up to 300,691 vehicles across all model years covered

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

24V436000 · June 13, 2024

The defect
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
The remedy
Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.

Chrysler (FCA US, LLC) · up to 1,033,433 vehicles across all model years covered · fixed by software update

STRUCTURE:BODY:DOOR

24V416000 · June 6, 2024

The defect
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
The risk
A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
The remedy
Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.

Chrysler (FCA US, LLC) · up to 266 vehicles across all model years covered

SEAT BELTS:FRONT:BUCKLE ASSEMBLY

24V129000 · February 22, 2024

The defect
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram Promaster vehicles. The driver seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The risk
A malfunctioning seat belt warning system can result in improper seat belt use, increasing the risk of injury in a crash.
The remedy
Dealers will inspect and replace the driver seat belt buckle as necessary, free of charge. Owner notification letters were mailed April 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 02B.

Chrysler (FCA US, LLC) · up to 27,744 vehicles across all model years covered

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Loss of Power Steering Assist

PE26002

Still open preliminary evaluation · opened March 2, 2026

the electrical system, the steering

The Office of Defects Investigation (ODI) has received 19 Vehicle Owner Questionnaires (VOQs) alleging an intermittent or complete failure of the power steering assist system in certain Model Year (MY) 2022-2023 RAM ProMaster 1500, 2500, and 3500 vehicles. Failure of the power steering assist system can result in increased steering effort required to control the vehicle. An increase in steering effort can potentially lead to a loss of directional control of the vehicle. Several received reports allege failures of the steering rack with specific reports citing water intrusion into the electrical connectors of the electric power steering control module. ODI is opening this Preliminary Evaluation (PE) to assess the scope and root cause of potential defects in 2022-2023 RAM ProMaster steering systems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 77.

STEERING 29 38%
ELECTRICAL SYSTEM 23 30%
ENGINE AND ENGINE COOLING 14 18%
ENGINE 10 13%
FORWARD COLLISION AVOIDANCE 6 8%
UNKNOWN OR OTHER 6 8%
FUEL/PROPULSION SYSTEM 5 6%
LANE DEPARTURE 4 5%
POWER TRAIN 4 5%
SERVICE BRAKES 3 4%
EQUIPMENT 1 1%
EXTERIOR LIGHTING 1 1%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 55.

2023 2026
2023 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ENGINE

fire · towed · 30,000 miles

The contact owned a 2023 Ram Promaster 2500. The contact stated that the employee had reported that the front end of the vehicle had caught on fire immediately after parking the vehicle. The vehicle was unoccupied at the time of the incident. The fire was extinguished by the fire department, which reported that the fire originated from the front end of the vehicle. There was no injury sustained. The contact stated that the front end of the vehicle had completely burned. The contact stated that the fire seemed to have originated near the engine compartment. The vehicle was towed to the residence and was totaled. No police report was filed. The dealer and the manufacturer were notified of the

NHTSA complaint 11696578, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire

12v DC outlet caught fire

NHTSA complaint 11722552. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire

On December 23, 2025, a 2023 RAM ProMaster 2500 Van used as a commercial fleet delivery vehicle in [XXX] suffered an engine compartment fire. The vehicle was declared a total loss by the insurance carrier. At the time of the fire, the vehicle was subject to open Safety Recall 25V-720 / Manufacturer Recall 67C, issued by FCA US LLC for a defective cooling fan module with premature bearing wear and inadequate fuse protection on the 400W fan circuit — the exact defect identified as a known fire risk. No remedy was available at the time of the incident. The interim recall notification letter had been received but the vehicle could not be repaired as FCA had not yet developed or made available a

NHTSA complaint 11728539, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire

The vehicle experienced a thermal event that was caused by a defective fan motor. The vehicle has been inspected by stellantis and a third party investigator. Report attached

NHTSA complaint 11741579. Filed by an owner and not verified by NHTSA or by us.

STEERING
Power steering electrical connector(s) completely corroded from moisture intrusion, while driving ps shut down and warning light flashed. Had to suddenly correct in a corner without ps, almost had an accident. It is available for inspection, as I cannot afford to fix this yet. Dealer inspected problem, ps rack and harness need replacement at a cost of appr. CAD $4000-5000. Have not contacted manufacturer yet, but will now. Vehicle warranty just expired and has only 26 k km on it.

NHTSA complaint 11757498. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Sometimes while driving I experienced my powered steering cut out while taking a ramp on/off of the highway, and sometimes when i was trying to park and back up into a parking space while steering at the same time. When the power steering cut out I got lights for "Service Power Steering", "Service ESC", and "Service Hill Assist" all at the same time, and once i got a power steering light. I looked up the issue and found that there is an active preliminary investigation going on for the same issue on the same vehicle, the investigation coded PE26002. Once I handed the vehicle over to the dealer, they found that the power steering had an open circuit on the steering gear. Once they took the

NHTSA complaint 11756825, quoted in part. Filed by an owner and not verified by NHTSA or by us.

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Factory-installed Onan generator repeatedly throws fault codes causing complete air conditioning system shutdown. Defect present since early ownership. Three failed repair attempts at authorized Thor Motor Coach dealer La Mesa RV. Generator has never reliably held a load. Creates dangerous condition in extreme heat. Thor Motor Coach has refused to honor warranty.

NHTSA complaint 11755418. Filed by an owner and not verified by NHTSA or by us.

STEERING
As I was driving, the steering wheel just jerk and the anti-slide feature came on and swerved me into another lane without me wanting to do so

NHTSA complaint 11754283. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Due to the loss of power steering the tech at Rainier Dodge of Olympia performed electrical testing per diagnostic chart and found water intrusion into steering harness that has corroded wiring from the body harness into electric steering gear motor/module unit. The electric power steering gear assembly and harnesses must be replaced. The vehicle recieved a fault code U0140 stating loss of communication with body control module.

NHTSA complaint 11753058. Filed by an owner and not verified by NHTSA or by us.

STEERING
Power steering failure. Power steering comes and goes while driving creating a crash risk. Yes, the problem has been confirmed by dealer Only inspection by dealership No warning lamps or messages.

NHTSA complaint 11752569. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ram Promaster

Model year Complaints Recalls Deaths
2024 11 5
2022 60 8
2021 107 8
2020 42 5
2019 57 9
2018 37 10
2017 57 10
2016 31 14
2015 60 12
2014 71 12

Other 2023 Ram models

Every Ram on this site — 67 vehicles, 202 recall campaigns and 6 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst