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Ram · NHTSA safety record

2023 Ram Promaster

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 90 safety complaints about the 2023 Ram Promaster with the US government. Of those, 5 mention a fire and no death is recorded. 5 recall campaigns are open against it.

The most complained-about system is the steering, named in 37 complaints, 41% of the total. The typical failure was reported at 36,500 miles, the median across the 14 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers March 2023 to September 2026 · How this is counted

What is on file

90 complaints on file

90

Complaints

0

Describe a crash

5

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year. A further 1 defect investigation is open and unresolved.

Which system owners named

Complaints naming each system
STEERING 37 · 41%
ELECTRICAL SYSTEM 24 · 27%
ENGINE AND ENGINE COOLING 15 · 17%
ENGINE 10 · 11%
FORWARD COLLISION AVOIDANCE 7 · 8%
FUEL/PROPULSION SYSTEM 6 · 7%
UNKNOWN OR OTHER 6 · 7%
LANE DEPARTURE 4 · 4%
POWER TRAIN 4 · 4%
SERVICE BRAKES 4 · 4%
EQUIPMENT 1 · 1%
EXTERIOR LIGHTING 1 · 1%
0 15 31

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 90.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 68.

72 54 36 18
23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2023 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2023 Ram Promaster. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

5 on file

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:

25V876000 · December 17, 2025

The defect
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
The risk
An unsecured wheelchair can move during transit, increasing the risk of injury.
The remedy
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

Rollx Vans · up to 86 vehicles across all model years covered

ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

25V720000 · October 23, 2025

The defect
Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
The risk
Electrical circuits that overheat increase the risk of a fire.
The remedy
Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.

Chrysler (FCA US, LLC) · up to 300,691 vehicles across all model years covered

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

24V436000 · June 13, 2024

The defect
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
The remedy
Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.

Chrysler (FCA US, LLC) · up to 1,033,433 vehicles across all model years covered · fixed by software update

STRUCTURE:BODY:DOOR

24V416000 · June 6, 2024

The defect
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
The risk
A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
The remedy
Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.

Chrysler (FCA US, LLC) · up to 266 vehicles across all model years covered

SEAT BELTS:FRONT:BUCKLE ASSEMBLY

24V129000 · February 22, 2024

The defect
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram Promaster vehicles. The driver seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The risk
A malfunctioning seat belt warning system can result in improper seat belt use, increasing the risk of injury in a crash.
The remedy
Dealers will inspect and replace the driver seat belt buckle as necessary, free of charge. Owner notification letters were mailed April 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 02B.

Chrysler (FCA US, LLC) · up to 27,744 vehicles across all model years covered

Defect investigations

1 on file

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Loss of Power Steering Assist

PE26002

Still open preliminary evaluation · opened March 2, 2026 · led to recall 26E067

the electrical system, the steering

The Office of Defects Investigation (ODI) has received 19 Vehicle Owner Questionnaires (VOQs) alleging an intermittent or complete failure of the power steering assist system in certain Model Year (MY) 2022-2023 RAM ProMaster 1500, 2500, and 3500 vehicles. Failure of the power steering assist system can result in increased steering effort required to control the vehicle. An increase in steering effort can potentially lead to a loss of directional control of the vehicle. Several received reports allege failures of the steering rack with specific reports citing water intrusion into the electrical connectors of the electric power steering control module. ODI is opening this Preliminary Evaluation (PE) to assess the scope and root cause of potential defects in 2022-2023 RAM ProMaster steering systems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ENGINE

fire · towed · 30,000 miles

The contact owned a 2023 Ram Promaster 2500. The contact stated that the employee had reported that the front end of the vehicle had caught on fire immediately after parking the vehicle. The vehicle was unoccupied at the time of the incident. The fire was extinguished by the fire department, which reported that the fire originated from the front end of the vehicle. There was no injury sustained. The contact stated that the front end of the vehicle had completely burned. The contact stated that the fire seemed to have originated near the engine compartment. The vehicle was towed to the residence and was totaled. No police report was filed. The dealer and the manufacturer were notified of the

NHTSA complaint 11696578, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire

12v DC outlet caught fire

NHTSA complaint 11722552. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire

On December 23, 2025, a 2023 RAM ProMaster 2500 Van used as a commercial fleet delivery vehicle in [XXX] suffered an engine compartment fire. The vehicle was declared a total loss by the insurance carrier. At the time of the fire, the vehicle was subject to open Safety Recall 25V-720 / Manufacturer Recall 67C, issued by FCA US LLC for a defective cooling fan module with premature bearing wear and inadequate fuse protection on the 400W fan circuit — the exact defect identified as a known fire risk. No remedy was available at the time of the incident. The interim recall notification letter had been received but the vehicle could not be repaired as FCA had not yet developed or made available a

NHTSA complaint 11728539, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire

The vehicle experienced a thermal event that was caused by a defective fan motor. The vehicle has been inspected by stellantis and a third party investigator. Report attached

NHTSA complaint 11741579. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER
Rear backup camera fails intermittently when shifting into reverse. Failure is a blue screen on the driver display. Seems the same problem is currently under recall for other Ram models.

NHTSA complaint 11767673. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
This vehicle was a rental RV from Roadsurfer in [XXX]. Electronic issues caused a fault in the ABS brake system that eventually damage the front axle assembly, which was replaced during our vacation. The electronic issue was not addressed so the ABS brake problem continued throughout the trip, causing major safety issues as the brakes kept trying to set while driving at highway speeds. After the repair was completed, we went to an auto repair store to see if we could see codes that were being thrown, and there were multiple codes already present for this issue when we rented the RV. We also discovered an airbag sensor signal that had not been addressed. we then went to a dealer for this

NHTSA complaint 11767577, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING

200,000 miles

The contact owns a 2023 Ram Promaster 3500. The contact stated that while driving 65 MPH, there was smoke coming from under the hood. Additionally, there was an abnormal burning odor inside the vehicle. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer where it was confirmed that the failure and extended damages were associated with the unrepaired recall. The contact researched and discovered recalls, NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling) and 25V330000 (Back Over Prevention); that were associated with the VIN. The manufacturer was contacted by phone, and a case was filed. The failure mileage was approximately 200,000.

NHTSA complaint 11765884. Filed by an owner and not verified by NHTSA or by us.

STEERING

5,604 miles

The contact owns a 2023 Ram ProMaster 2500. The contact stated that the emergency control system was inoperable. While driving 3 MPH over a bump in the roadway, the steering wheel locked up. While driving 65 MPH, the failure recurred. Additionally, while reversing, the vehicle stopped suddenly. Prior to and after the failures, an unknown yellow warning light illuminated accompanied by an abnormal dinging sound. Additional warning lights illuminated associated with the steering, hill assist, and emergency control system, and an abnormal brake odor emanated from the vehicle. The contact stated that the failure was scary and dangerous. The vehicle was taken to a local dealer, where the contact

NHTSA complaint 11764906, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING

10,000 miles

The contact owns a 2023 Ram Promaster 3500. The contact stated that while driving 60 MPH, the steering wheel failed to turn in the intended direction. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer where it was diagnosed with electronic power steering module failure. The contact was informed that the electronic power steering module needed to be replaced. The vehicle was not repaired. The contact was informed that the parts to repair the vehicle were on back order. The contact stated that the failure was a known failure with the vehicle. The failure mileage was approximately 10,000.

NHTSA complaint 11765069. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
Fuel tank leaking gasoline badly, where tank and fuel fill are connected. This is our 6th Pro Master out of the 41 we have so far. This is a very dangerous gasoline leak and, so far we have been lucky with no bodily injury, death or fires

NHTSA complaint 11764735. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ram Promaster

Model year Complaints Recalls Deaths
2025 6 4 —
2024 11 5 —
2022 64 8 —
2021 111 8 —
2020 42 5 —
2019 60 9 —
2018 38 10 —
2017 57 10 —
2016 32 14 —
2015 60 12 —
2014 71 12 —

Other 2023 Ram models

1500 201 2500 49 3500 17

Complaints on file, same model year.

Every Ram on this site — 68 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst